Program Support Tech Jobs

Verify the monthly data load into OneNote and report any discrepancies to the data management team.

Troubleshoot data discrepancies and report them to the data management team.

Bachelor's degree in business administration, finance, or a related field, or equivalent on-the-job experience.

Project manage the completion of field help needed tasks by tracking, triaging, assigning owners, and addressing gaps.

Provide monthly analysis for MBR slide, identify key trends, and offer business insights.

Excellent verbal and written communication skills, including basic design skills for PowerPoint document creation.

Basic knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.

Excellent Program Management experience – 5 years minimum

Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.

Basic ability to work independently and manage one’s time.

Basic knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.

Basic knowledge of computer software, such as MS Word, MS PowerPoint, OneNote, Teams, Outlook, Azure Dev Ops etc.

1-2 years experience minimum in a project management or related role

UX research knowledge or experience a plus

Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.

Ability to work independently and manage one’s time.

Basic knowledge of research project processes.

Familiarity with Microsoft office tools (Specifically Microsoft excel and keeping track of quantitative & qualitative information) – 2+ years of experience

Manages a directorate within a division. Has supervisory and developmental responsibilities within a functional area.

Prepare Staffing Plans, including skill and labor mix, to support contract operations.

Miitary/ relevant work experience accepted in lieu of degree

Demonstrated experience managing the contractor's proposed methodologies and standards.

Experience managing large teams and working with government senior level and/or executive level leadership.

Maintains aggressive efforts to achieve objectives.

Uses customer relationship management (CRM) system and phone system effectively

0-3 years sales and/or customer service experience preferred

Strong written and verbal communication skills

Responsibilities include, but are not limited to the following:

Presents job quotes and provides accurate pricing and inventory information to customers

Works together with Sales associates to provide outstanding customer service for both existing and prospective customers

Uses customer relationship management (CRM) system and phone system effectively

Strong written and verbal communication skills

Pay: starting at $22/hourly and can go up depending on experience

Responsibilities include, but are not limited to the following:

Presents job quotes and provides accurate pricing and inventory information to customers

Works together with Sales associates to provide outstanding customer service for both existing and prospective customers

If you are relying on your education to meet qualification requirements:

Provides guidance and assistance on procedures, report requirements, deadlines and related matters to assure compliance with Support Services policies.

Specialized experience includes but are not limited to:

There is no educational substitution for the GS-06 level.

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Uses customer relationship management (CRM) system and phone system effectively

Fire protection experience is a plus

0-3 years sales and/or customer service experience preferred

Strong written and verbal communication skills

Pay: starting at $24/hr. and can go up depending on experience

Responsibilities include, but are not limited to the following:

Knowledge of office procedures, computer and software technology, use of policies & procedures and customer service

Strong interpersonal and communication skills, orally and written

Ability and experience with setting up and maintaining files & manuals

Experience in VDH account receivable procedures and policies

Experience in VDH programs; webVision, Environmental Health Database, Electronic Death Registration System, nextRequest

Ability to follow and apply established procedures and applicable policies

Uses customer relationship management (CRM) system and phone system effectively

Fire protection knowledge a plus

0-3 years sales and/or customer service experience preferred

Strong written and verbal communication skills

Responsibilities include, but are not limited to the following:

Presents job quotes and provides accurate pricing and inventory information to customers

Extensive experience in leadership/ management roles

Current or prior Project Management Professional (PMP) certification preferred

BS degree and 18+ years’ experience or MS degree and 16+ years’ experience or PhD and 12+ years’ experience

Experience in leading programs and captures in excess of $50M preferred

Strong financial acumen to drive decisions that contribute to program growth

US Citizenship, must have the ability to obtain and maintain the Postal clearance

Provide advice, recommendations, and/or specific functional support necessary for the continuity of operations during a declared emergency.

Carry or wear their official District government ID card during the period of the declared emergency, if not teleworking.

The work environment includes an office setting and the work area is adequately lighted, heated, and ventilated.

Pay Plan, Series and Grade:

If you are relying on your education to meet qualification requirements:

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

You must be a U.S. Citizen to apply for this job

Selective Service Registration is required for males born after 12/31/1959

Facilitates project management to ensure timely implementation of new capabilities and redesigns of existing capabilities.

Preferred: Experience with Asana Project Management software, Microsoft Office/Suite/365 - Outlook, Excel, SharePoint, Teams, Word, PowerPoint

Responsible for deadlines, stakeholder engagement, task management, and project budget.

Continually seeks best practices in the field for program design and development, project management, procedures, and key performance indicators.

Hires, manages, and evaluates team members to support program design, doctrine and technical guidance support.

Assigns and manages projects to team members, contractors, and technical advisors.

Bachelor’s degree in emergency management, homeland security, international development, non-profit management, related field, or equivalent experience

2-3 years of related experience in the military, non-profit, humanitarian aid, international development, technical writing, or within the emergency management sector

Preferred: Experience with Asana Project Management software, Microsoft Office/Suite/365 - Outlook, Excel, SharePoint, Teams, Word, PowerPoint, Microsoft Visio, and Adobe Acrobat

Utilizes internal tools for project management, reporting, and document development/distribution.

Assists with the design and refinement/revision of new capabilities, supporting the operational and functional departments to document processes and workflows.

Collaborates with other Program Design & Learning team members in identifying learning needs that support capabilities execution.

Please review "Other Information" section for additional key requirements.

Utilizing electronic software such as Microsoft Office or Adobe Acrobat to create or manage documents.

Making arrangements for regular and special conferences or meetings.

Anticipating the needs of leadership regarding background information or information contained in office files.

Managing, organizing, maintaining, updating, and purging office reference files, records, and other material.

Maintaining leadership staff schedule of appointments.

Assist in the development and implementation of management approved project plans for internal reporting tools and software tools.

A Bachelor's degree in Business Administration, Business Management, Accounting, Computer Science or related field is preferred.

Experience should be consistent with the specific requirements of program support and coordination and progressively more technical in nature.

Knowledge of and experience related to energy efficiency program implementation.

Assist utility customers and participants by phone and email with implementation of efficiency program requirements, including:

Support the Implementation Manual revision and production process including drafting measure descriptions, basis of savings, payment levels, and documentation requirements.

Assist management with clerical functions as needed.

Direct urgent patient-related calls to a Case Manager or other appropriate party.

2 years prior work experience handling a high volume of incoming phone calls

Strong organizational, communication, and interpersonal skills required

Computer literate and Microsoft Office experience required

Present a positive, professional image of the organization both in person and on the phone at all times.

Communicating verbally with students, customers and management officials.

Compiles reports on all National Fire Academy training and education activities.

Current federal employees must meet time-in-grade requirements.

Please review "Other Information" section for additional key requirements.

A one year probationary period is required for new Federal competitive service employees and new supervisors and managers.

Assists in the development and on-going maintenance of National Fire Academy Standard Operation Procedures.

Direct knowledge of, or experience with vital records operations.

Demonstrated experience applying and processing complex administrative procedures.

Demonstrated experience processing customer requests.

Experience in a position with final accountability for completing a sensitive or high-risk task with little to no supervision

Demonstrated ability to perform effectively in a high volume, customer-focused environment.

Phone: Please email for updates