Program Support Coordinator Jobs

Great New Career Opportunity in Hospice

Program Support Coordinator Edison, NJ

Company Overview

It is our belief that the delivery of hospice care can be taken to a new level of excellence by those who understand the privilege of what it means to serve the terminally ill. Grace Healthcare Services was founded by a group of hospice professionals who value that opportunity and privilege. We are dedicated to advancing the quality of hospice care in the communities that we serve. Our promise is to utilize the inherent expertise of our staff to educate consumers and serve patients and families with the highest level of dignity and grace.

Great perks for employees working at Grace Healthcare Services

• Ongoing Education
• Supportive Leadership
• We appreciate our employees
• Flexible Schedule
• Employee discounts
• Mileage Reimbursement
• Tuition Reimbursement

Purpose The receptionist is the first point of contact for all callers and anyone that enters the office of Grace Healthcare Services. The Receptionist is responsible for representing Grace Healthcare Services in a manner that is always professional and polite.

Job Responsibilities:

• Prepare and mail birthday, anniversary, and sympathy cards to Grace Staff. Mail birthday cards to Grace patients.
• Make photocopies and send faxes as necessary.
• Collect and record reports: weekly staff schedules, survey reports, and others as directed.
• Assign and maintain in office staff mailboxes.
• Send out monthly companywide emails announcing staff birthdays, anniversaries, and other routine correspondence as directed.
• Direct urgent patient-related calls to a Case Manager or other appropriate party.
• Present a positive, professional image of the organization both in person and on the phone at all times.
• Professionally greet all office visitors.
• Direct all telephone calls in a professional and timely manner.
• Ensure all visitors and field staff sign in upon entering the office.
• Write out clear and concise messages as appropriate.
• Maintain forms in the literature sorter for office use: weekly time sheets, weekly activity sheets, expense reports, requests for time off, etc.
• Assist management with clerical functions as needed.
• Answer all calls on the 1st ring as often as possible and before the 3rd ring.

Qualifications:

• 2 years prior work experience handling a high volume of incoming phone calls
• Computer literate and Microsoft Office experience required
• Ability to multi-task
• High school graduate or equivalent
• Strong organizational, communication, and interpersonal skills required

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