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Program Support Assistant (Oa)
| Company | US Veterans Benefits Administration |
| Address | , Saint Petersburg, Fl |
| Employment type | |
| Salary | $42,022 - $54,625 a year |
| Expires | 2023-07-21 |
| Posted at | 11 months ago |
Duties
1. Prepares, assembles, and correlates information in connection with surveys and one-time reports required by Central Office, the Area
Office, the Regional Office (RO), or Division management regarding administrative support functions from other divisions and outside
sources of data.
2. Processes incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communications.
3. Reviews and analyzes these materials, determines action necessary, researches and assembles background information, and refers said
materials to the appropriate section when necessary.
4. Edits documents, composes letters and reports, reviews correspondence for accuracy and completeness, prepares public
presentation outlines, and develops standard for form letters and replies to inquiries.
5. Liaises with the customer and identifies requirements for equipment purchase, lease, trade-in, excess, move to another location, warranty
periods, etc. and then passes those requirements on to the appropriate Administrative Section staff for action.
6. The incumbent maintains the official station control log / history file for circulars, bulletins, and memoranda and assigns numbers and dates
and recession / retention folders on these as required.
7. Reviews and makes changes/ corrections to the RO's controlled publications (circulars, bulletins, memoranda) to ensure proper format
is used. Updates and revises publications issued by SSD and prepares "Justification for Proposed Field Station Issue" for appropriate
concurrence.
8. Maintains the confidential records for SSD, including records concerning individual performance, disciplinary actions, awards, and
similar information for all employees of the Division.
9. As a purchase card holder, always secures purchase card, identifies correct accounting string or budget object codes (BOCs) for
appropriate transactions as required within VA 's credit card system.
10. Maintains receipts or other necessary documentation for reconciliation purposes. Reconciles statements and forwards to approving officials
within required time frames.
11. Serves as the principal timekeeper for SSD and may support other division timekeeper needs by serving as an alternate timekeeper. May
have duties in the PIV issuance process and may serve as one of the facility's PIV Card issuers.
12. Receives all SSD visitors and callers. Screens telephone calls for the SSD Chief and forwards only those calls requiring the Division Chiefs
attention.
Position Description Title/PD#: Program Support Assistant (OA)/ 37322-A
Physical Requirements: The work is mostly sedentary. However, there may be some physical effort such as standing, walking, bending, and / or carrying of light items such as files, books, and supplies. The work requires no special physical demands.
The work is performed in an office setting requiring normal safety precautions against everyday risks or
discomforts.
Requirements
Conditions of Employment
- Selected applicants will be required to complete an online onboarding process
- Designated and/or random drug testing may be required
- Subject to background/security investigation
- Selective Service Registration is required for males born after 12/31/1959
- You must be a U.S. Citizen to apply for this job
- You may be required to serve a probationary period
- A complete application package; Resume, Transcripts, etc.
Qualifications
GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization.
Specialized experience includes but are not limited to:
Federal Service performing the following duties:
- Maintains control over priority mail;
- Maintains controls of and prepares designated reports;
- Greets customers and employees to determine needs and notify correct specialist for corrective action if unable to provide correction.
- Provides guidance and assistance on procedures, report requirements, deadlines and related matters to assure compliance with Support Services policies.
- Assists in the management of the unit mail management system to include diagnoses of equipment malfunctions, operating problems, and performs corrective adjustments;
- Ensures adequate supplies are maintained within the division to support continuous RO operations; analyzes supply levels on a recurring basis to determine the rate of utilization, and advises the Support Services Specialist when supply orders are required;
There is no educational substitution for the GS-06 level.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
There is no educational substitution at this grade level.
Additional information
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/.
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
- BenefitsA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
How to Apply
All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 06/07/2023 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/11973076.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.- To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
- Click Submit My Answers to submit your application package.
To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.Agency contact information
FRANK GORDON
Address
St Petersburg Regional Benefit Office
9500 Bay Pines Boulevard
Bay Pines, FL 33744
USNext steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.- DD-214/ Statement of Service
- Resume
- Social security number request
- SF-15
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
- Proof of Marriage Status
- Financial suitability
- New employee probationary period
- Click Submit My Answers to submit your application package.
- Required supporting documents if claiming CTAP or ICTAP
- Performance Appraisal
- Privacy Act
- Signature and false statements
- Transcript
- Cover Letter
- SF-50/ Notification of Personnel Action
- Resume
- Selective Service
- BenefitsA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
- Equal Employment Opportunity (EEO) Policy
- To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
- Disability Letter (VA)
- Reasonable accommodation policy
- Separation Notice (RIF)
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Documents Accepted:
- Cover Letter
- DD-214/ Statement of Service
- Disability Letter (VA)
- Required supporting documents if claiming CTAP or ICTAP
- Performance Appraisal
- Proof of Marriage Status
- Resume
- Separation Notice (RIF)
- SF-15
- SF-50/ Notification of Personnel Action
- Transcript
Documents Required:- Resume
Please review the above list(s) to ensure you have included all necessary documents required for your application.
Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.
Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.
Applications are accepted online. Applying online will allow you to review and track the status of your application.If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Required Documents
Documents Accepted:
- DD-214/ Statement of Service
- Resume
- Proof of Marriage Status
- Required supporting documents if claiming CTAP or ICTAP
- Disability Letter (VA)
- SF-15
- SF-50/ Notification of Personnel Action
- Performance Appraisal
- Cover Letter
- Separation Notice (RIF)
- Transcript
Documents Required:
- Resume
Please review the above list(s) to ensure you have included all necessary documents required for your application.
Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.
Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.
Applications are accepted online. Applying online will allow you to review and track the status of your application.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
This job is open to
- The public U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
ALL US CITIZENS. DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (COVID-19 - VA 005) in-accordance with 5 U.S.C. 3304(a)(3) and 5 CFR 337.205(b)(1)-(4).
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