Program Support Tech Jobs

Title: Program Support Tech

Hiring Range: $20.00

Pay Band: 3

Agency: Department of Health

Location: VITAL RECORDS

Agency Website: vdh.virginia.gov

Recruitment Type: General Public - G

Job Duties

Serving Vital Records customers as part of the Special Services Team; independently performs technical office tasks in support of customers requesting amendments to vital records. Issues or amends vital records and certified copies in accordance with policy, procedures, Code and Regulations. Characteristic activities: Makes determinations for all mail-in customer requests, projects a positive image of service to all internal and external customers, Applies the Code of Virginia to Vital Records requests to determine the best solution for the customer. Corresponds with customers in person, over the phone, and in writing. Processes requests with a high level of accuracy, in a high paced and confidential working environment.

Minimum Qualifications

• Experience in a position with final accountability for completing a sensitive or high-risk task with little to no supervision
• Demonstrated experience applying and processing complex administrative procedures.
• Demonstrated experience processing customer requests.

Preferred Qualifications:

• Demonstrated ability to perform effectively in a high volume, customer-focused environment.
• Fluent in Spanish language
• Direct knowledge of, or experience with vital records operations.

Special Instructions:

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

• As a V3 (Virginia Values Veterans) organization, VDH honors the Commonwealth’s veteran’s hiring preference. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.
• State agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis
• It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions.
• VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:59 p.m. on the job closing date. Resume may be submitted in lieu of fully completed application. Please be sure all pertinent work experience is included on your resume.

Contact Information:

Name: Lexi Tate

Phone: Please email for updates

Email: [email protected]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.