Program Support Specialist Jobs

Title: Program Support Specialist 2

Location: Portland, OR (hybrid)

Duration: 12-month Contract (with possible extensions up to 5 years)

Pay Range: $35.48 to $38.71/hr

Everest Consultants is seeking a talented Program Support Specialist to work on contract assignment with our utilities client in Portland, OR. The Program Support Specialist will provide support to the Energy Efficiency Programs division. This position will support the program managers, sector leads, and other staff in the day-to-day operation of agricultural, commercial, industrial, federal, and residential energy efficiency program implementation. This position will provide support to both current program offerings and new initiatives. These program areas will require an increasing amount of utility customer support and internal development work. The program support specialist position will work side-by-side with program managers, electric utility customers, and third-party contractors to provide program support for the development and implementation of new methods of leveraging technology, reducing energy consumption and implementing conservation practices to slow the need for new electric generation, reducing demand on the transmission grid and benefiting the environment.

Position Responsibilities:

Program Support:

• Attend and participate in sector, department, and all-hands meetings; provide updates or deliver short presentations to share work progress and deliverables; set up virtual meetings and take notes as requested.
• Recommend process improvements to support program improvement, and enhance customer service, response time, and quality.
• Support the Implementation Manual revision and production process including drafting measure descriptions, basis of savings, payment levels, and documentation requirements.
• Mark documents and maintain filing system(s), files, emails and records in accordance with compliance requirements.
• Monitor efficiency measure development, regional offerings and energy savings for assigned technologies and provide findings to manager or other assigned staff to support program development and operation.
• Assist with maintaining measure attribute lists for each measure by analyzing Regional Technical Forum (RTF) measure outcomes and determining which portions of their specification attributes need to be added or modified for inclusion in our program actions.
• Identify opportunities for efficiency program enhancements and document opportunities/corrections in department tracking spreadsheets.
• Coordinate a wide range of implementation activities, (e.g., marketing materials, program/contract requirements, training, and activity reports) between program managers, utility customers and third-party implementation contractors.
• Assist utility customers and participants by phone and email with implementation of efficiency program requirements, including:
• Track project and program deliverables/milestones; provide weekly status updates to designated staff; identify any delays or risks and recommend course correction and mitigation options as needed.

Marketing and Communications Support:

• Contribute to program fact sheets, marketing materials, and other program support collaterals.
• Provide coordination and assistance for in-person, telephone, and web-based events.
• Monitor web presence for assigned programs and provide updated content to marketing personnel.
• Assist lead and other designated staff with the creation of technical and program training materials and presentations.
• Support energy efficiency programs by maintaining and updating program materials and verifying the most current versions are readily accessible to utility customers and stakeholders, including content and materials posted to the website.
• Copy edit content, complete primary reviews of content and materials, and provide recommendations for improvements to program materials based on internal and external customer feedback.

Systems and Analytics Support:

• Create ad hoc reports on a variety of sector projects and initiatives including program expenses and budgets and kilowatt-hour savings.
• Support sector research and report preparation to include infographics, memos and/or summaries on various energy efficiency related subjects including: program/project level potential for savings and costs, market status and trends, technical approaches, program design concepts and related barriers, data analysis, lighting and HVAC design, and emerging technologies. Provide recommendations based on research findings.
• Conduct spreadsheet analysis, develop infographics, and develop and deliver presentations about the data.
• Utilize a wide variety of department data, processing systems and software applications to perform data mining, tracking, analysis, reporting, and presentation support.
• Assist in the development and implementation of management approved project plans for internal reporting tools and software tools.

Education and Corresponding Experience:

• 9 years of experience is required without a degree or applicable degree.
• Experience should be consistent with the specific requirements of program support and coordination and progressively more technical in nature.
• 7 years of experience is required with an applicable Associate's degree.
• A Bachelor's degree in Business Administration, Business Management, Accounting, Computer Science or related field is preferred.
• A valid US Driver's License is required.
• 5 years of experience is required with an applicable Bachelor's degree.

Skills and Experience (Required):

• Knowledge of and experience related to energy efficiency program implementation.
• Exceptional communication skills (verbal and written), including proofreading, grammar, and voice.
• Strong data analysis, sufficient to analyze data and create reports or technical documents.
• Experience in energy-efficiency or related environmental field.
• Proficiency with Microsoft Office Suite of products Word, Excel, PowerPoint and Outlook is required.

Skills and Experience (Preferred):

• Knowledge of lighting and HVAC industries, products and utility programs.
• Project management experience.
• Knowledge of data tracking tools such as databases.

Everest Consultants offers the following benefits for this position: medical, dental, & vision insurance, short-term disability, life and AD&D insurance, a 401(k) retirement plan, and a referral bonus program, paid sick/vacation/holidays, and a health and welfare fringe benefit.