Program Support Tech Jobs

Title: Program Support Tech

Hiring Range: $39,750-$46,750

Pay Band: 3

Agency: Department of Health

Location: CHICKAHOMINY-NEW KENT

Agency Website: www.vdh.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Chickahominy Health District local health departments covering Charles City, Goochland, Hanover, and New Kent counties of the Commonwealth, is part of the Virginia Department of Health (VDH) that serves the citizens of these localities preventing illness, promoting healthy lifestyles, and protecting the environment. This position will be based in New Kent. Some travel will be required within the district with personal vehicle mileage reimbursement or agency vehicle when available. Typical work hours are 8:00am to 4:30pm.
The Program Support Tech will independently perform technical office tasks in support of a program area regularly requiring application of policy and procedures. Characteristic activities: Serves as contact and information resource for one or more programs including clinical, vital records and environmental health, performs eligibility determinations for all services available in health programs including direct support in clinical services and/or performs program and operational support duties; may serve as lead worker to direct, advise and train others; may design and direct workflow processes; researches and processes claims; collects data and prepares reports on program activities. Position will also provide back-up support to the accounts receivable billing and processing department. May provide performance input regarding staff, to appropriate supervisor.
This is a full-time position and is eligible for excellent benefits. The Virginia Department of Health offers 12 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave.

Minimum Qualifications

• Ability to follow and apply established procedures and applicable policies
• Strong organizational skills and experience with software applications and Microsoft Office products (i.e. WORD, EXCEL, and database entry) and general office equipment (copier, fax, calculator)
• Ability and experience with setting up and maintaining files & manuals
• Knowledge of office procedures, computer and software technology, use of policies & procedures and customer service
• Ability to maintain confidentiality
• Strong interpersonal and communication skills, orally and written

Preferred Qualifications:

• Experience in VDH programs; webVision, Environmental Health Database, Electronic Death Registration System, nextRequest
• Experience in VDH account receivable procedures and policies
• High School Diploma or Equivalent

Special Instructions:

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position.
Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.
It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.
If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.
As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!
Supplemental Questions: You may be required to respond to position-specific questions at the end of this application. This information will help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration.

Contact Information:

Name: Tamera Langhorne

Phone: 804-365-4336

Email: [email protected]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.