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Technical Help Desk Specialist Jobs

Help Desk Specialist (Data Analyst)
By Seneca Resources At Washington DC-Baltimore Area, United States
Education Level: Associates Degree or two (2) years experience working in a Help Desk environment is required
The Help Desk Specialist answers questions, applying knowledge of computer software, hardware, systems, and procedures.
Associates Degree or two (2) years of experience working in Help Desk environment is required
Help Desk Specialist Jobs
By WSN At New York City Metropolitan Area, United States
Strong technical skills and knowledge of hardware, software, and network systems
4-6 years of experience in Desktop support
The successful candidate must be a team player with strong customer service and communication skills
VPN and Citrix remote access
Application packaging experience is a plus
Strong understanding of help desk functions and technical support experience
Help Desk Specialist Jobs
By CACI At , Norfolk, 23510, Va
Requires basic job knowledge of systems and procedures obtained through prior work experience or education.
Alerts management to recurring problems and patterns of problems.
Typically has 3 years of experience. May require vocational or technical education in addition to related work experience.
We offer competitive benefits and learning and development opportunities.
Tracks incidents and requests from identification through resolution ensuring a quality end-to-end customer experience.
Documents resolutions and updates self-help and staff knowledge bases.
Jr Help Desk Specialist (Ts/Sci)
By TekSynap At Columbus, OH, United States
Help provide technical assistance and support for Workflow Management services
Review, reconcile and support the management of tickets throughout their lifecycle
One or more years of related experience and have IAT I 8570 Certification within 60 days of starting
Maintains documentation of problems and meets Service Level Agreement Requirements for calls answered and resolved.
Consulting with users to identify needs and requirements.
Six (6) years of progressive experience in the field of Information Processing
Help Desk Specialist Jobs
By Client Solution Architects At Portsmouth, VA, United States
Knowledge of trouble ticket systems
Proven customer service and communication skills
Records all trouble ticket calls received in-person, via phone calls, email, or voicemail into the call center ticketing system
Creates, modifies, and deletes internal users’ system accounts
Assists clients with IT software and/or hardware issues
Performs software installation, general visual inspection, power up, and testing of computer equipment
Sr. Help Desk Specialist | Fully Remote
By Vaco At Dallas, TX, United States
Soft Skills & Experience Requirements
Coordinate with MSP on any escalation issues that require internal coordination or approval with management
Strong troubleshooting capabilities & knowledge of the user clients (Teams, SharePoint, OneDrive, Outlook, etc.).
Experience working with end users to set up and manage two-factor authentication applications
Excellent communication (oral and written), interpersonal, organizational, and presentation skills
Must be able to read your audience and cater your communication skills to them - working with non-technical audiences
Help Desk Specialist Jobs
By RTL Networks At , , Um
Copies of certifications are required.
Provide IT support services and call triage including First Call Resolution, Impact and Priority Based Incident Categorization.
Provide timely customer feedback, monitor/update the status of assigned tickets, and ensure warm hand-off and/or ticket escalation.
Maintain a professional appearance and demeanor during duty hours, official travel, and when working with the user community.
Provide O&M support for OMC desktop, laptop, and tablet information systems.
Image information systems using government provided operating system images.
Help Desk - Technical Support Engineer
By Verisma At , Syracuse, Ny $20 - $24 an hour
Prioritize and manage several open issues at one time
Document technical knowledge in the form of notes and manuals
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Familiarity with remote desktop applications and help desk software (eg. Service Now)
Excellent problem-solving and communication skills
Help Desk Specialist Jobs
By Synergy ECP At District of Columbia, United States

Columbia, MD Description Company Information: Synergy ECP is a Service Disabled Veteran-Owned Small Business SD(VOSB) that was formed in July 2007 with Headquarters in Columbia, MD and is made ...

Help Desk Specialist Jobs
By Mintz, Levin, Cohn, Ferris, Glovsky and Popeo, P.C. At , Boston, 02111, Ma

The Professional Staff Talent Acquisition Coordinator (“Coordinator”) will proactively support firm-wide professional staff recruiting efforts, ensuring that the highest level of internal and ...

Help Desk Technical Support Representative - Remote ($21.27 - $28.36 / Hour)
By Talentify.io At United States
We Offer An Excellent Benefits Package Including
Medical, dental, vision, life, and disability insurance
Exposure to computer screens for an extended period of time.
Sitting for extended periods of time.
Reach by extending hands or arms in any direction.
Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
Help Desk Specialist Jobs
By Tria Federal (Tria) At , Washington, 20212, Dc
Performs basic account management such as: resetting passwords, unlocking accounts, and modifying user groups
Microsoft Active Directory management tools
Provides in-person, by telephone, or remote technical support to users connected to the network or through VPN.
Provides in-person, by telephone, or remote technical support to users connected to the network or through VPN
Experience with imaging technology, like Ghost, Microsoft MDT, SCCM or similar tools
Experience working at an enterprise organization in a similar technical support role
Help Desk Specialist Jobs
By Matanuska-Susitna Borough At Palmer, AK, United States

Job Summary : This position is responsible for performing specialized duties in the provision of service desk support to technology end users. Work is performed and duties are carried out in ...

Help Desk Specialist Jobs
By Vaco At Erlanger, KY, United States
Diagnosis and resolution of client problems
Document all issues and resolutions
New systems and equipment setup
document all issues and resolutions
new systems and equipment setup
Help Desk/Technical Support Engineer
By A.C.Coy Company At Monroeville, PA, United States
Remote configuration of software according to customer specifications
Inform Product Managers on customer issues related to software utilization and software design.
Maintain technical expertise with the products and their usage as well as general networking and PC Skills
Minimum of an Associate’s degree, Bachelor’s degree preferred. I.T. related degrees preferred, but will accept other majors with relevant I.T. experience.
A minimum of 3+ years of appropriate IT related customer service. Experience in the medical device industry highly desired.
Professional phone skills and Customer Service Skills highly desired.
Help Desk Specialist Jobs
By Stellar Professionals At Tallahassee, FL, United States
3 yrs customer service experience in a professional environment
2 yrs of clerical duties in data entry and troubleshooting
Ability to speak and understand English
High School Diploma or Equivalent
Proficient in Microsoft Office Suite
Help Center Content Specialist
By TikTok At , New York, Ny $65,866 - $96,000 a year
2+ years of writing experience in help or support content, user education content, instructional design, technical writing, or content strategy
Collaborate with Product Operations, Marketing, Product, and Content Design and Product Writing teams to create user and creator education content
Directly manage day-to-day escalations and troubleshooting of issues
Writing portfolio with support or user education content, direct or transactional emails, style guides
Experience working on projects involving cross functional team collaboration
Excellent writing, communication, organizational and interpersonal skills
Help Desk Analyst (Specialist I Emergency Comm 6768)
By City of Greensboro, NC At , Greensboro, 27403, Nc $20 an hour
Proficient experience in Windows and Microsoft Office, etc.
Experience working with PC’s, laptops, and cellular devices
Able to lift at least 70 pounds
Help Desk Specialist Jobs
By Oasys International, LLC At , Washington, Dc
Experience / working knowledge with Active Directory (AD)
Proficient knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Experience working with PCs, laptops, printers, mobile devices, digital scanners, and copiers is preferred.
Experience with customer service and helpdesk support is preferred.
Experience with helpdesk software ticketing systems is preferred.
A professional attitude regarding attention to detail, customer service, and excellent organizational skills are required.
Help Desk Specialist Jobs
By Motion Recruitment At Grand Prairie, TX, United States
Knowledge and experience of troubleshooting Office 365 applications
Customer service experience in a call center environment
Help desk or technical support experience preferred
Certifications in Microsoft O365 or Azure
Good written and oral communication skills
High School Degree or equivalent preferred