Technical Help Desk Specialist Jobs in New York

1+ year(s) of experience in IT Support

Experience configuring and setting up iPhones

Any experience with MacOS is a plus

Strong organizational and time management skills.

Service Management certifications are beneficial but not essential (e.g. ITIL).

Relevant technical training, certifications, and education.

Manage the implementation of new technology.

Experience in a client-focused IT technical support role

Experience with an MSP preferred.

Strong technical skills and knowledge of hardware, software, and network systems

4-6 years of experience in Desktop support

The successful candidate must be a team player with strong customer service and communication skills

VPN and Citrix remote access

Application packaging experience is a plus

Strong understanding of help desk functions and technical support experience

2+ years of writing experience in help or support content, user education content, instructional design, technical writing, or content strategy

Collaborate with Product Operations, Marketing, Product, and Content Design and Product Writing teams to create user and creator education content

Directly manage day-to-day escalations and troubleshooting of issues

Writing portfolio with support or user education content, direct or transactional emails, style guides

Experience working on projects involving cross functional team collaboration

Excellent writing, communication, organizational and interpersonal skills