Help Desk Specialist Jobs

CSA is currently seeking a Help Desk Specialist to support the Naval Sea Command (NAVSEA), located at the Norfolk Naval Shipyard in Portsmouth, VA. The successful candidate should be technical, customer service oriented, and enthusiastic with respect to the nature of work.

This position will support 1st Shift (hours of 0700 – 1530, Monday to Friday). Work on 2nd SHIFT (hours of 1500 – 2330, Monday to Friday) or 3rd SHIFT (hours of 2300 – 0730, Monday to Saturday) may be required on occasion.

Responsibilities

• Troubleshoots minor software and hardware deficiencies on the computer equipment/racks
• Initiates and monitors batch job processing as required
• Creates, modifies, and deletes internal users’ system accounts
• Records all trouble ticket calls received in-person, via phone calls, email, or voicemail into the call center ticketing system
• Assists clients with IT software and/or hardware issues
• Performs software installation, general visual inspection, power up, and testing of computer equipment
• Performs follow-up calls to ensure IT issues have been resolved in a timely manner and within the customer's Service Level Agreement (SLA) levels

Qualifications

• Ability to diagnose and resolve end-user issues
• Applicants must achieve one of the following certifications within six (6) months after start date: (Microsoft 365 Certified: Modern Desktop Administrator Associate, ITIL Foundations, MTA: Windows Operating System Fundamentals, MTA: Mobility and Device Fundamentals, or Microsoft Certified: Security, Compliance, and Identity Fundamentals)
• DOD Secret clearance
• High School Diploma
• Qualifying 8570 Baseline Certification for IAT Level I (Security+ is required. Other certification examples are CompTIA A+ CE, CompTIA Network+ CE, or SSCP)
• Minimum of one (1) year in a Help Desk support role
• Knowledge of trouble ticket systems
• Proven customer service and communication skills

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Applicants may need to meet eligibility requirements for access to classified information; an active United States Department of Defense security clearance or the ability to obtain one may be required for this role.

As a federal contractor, CSA is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.

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We are constantly on the hunt for talented, forward-thinking problem solvers with an energetic attitude and a strong work ethic to join our elite team of CSAers.

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Official U.S. Government information appearing in the public domain shall not automatically be considered UNCLASSIFIED or approved for public release. CSA recognizes that information contained in resumes of current or previously cleared professionals may be sensitive, contain potentially proprietary and/or protected information. Protected Information is considered classified, in the process of a classification determination, or unclassified, but protected by statute. Therefore, all resumes should be approved for public release by a U.S. Government Official with Original Classification Authority, prior to posting the resume to CSA’s applicant tracking system.

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