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Help Desk Specialist Jobs

Company

Tria Federal (Tria)
Address , Washington, 20212, Dc
Employment type FULL_TIME
Salary
Expires 2023-07-11
Posted at 11 months ago
Job Description

BLS, 2 Massachusetts Ave, N.E. Washington D.C. 20212


Part Time (Weekend)


Public Trust *



  • US Citizenship and the ability to obtain and maintain the clearance level stated above are required for this specific opportunity. Tria Federal (Tria) is unable to sponsor at this time.


Who We Are:

Tria Federal (Tria) is the premier middle-market IT and Advisory services provider delivering digital transformation solutions to Civilian, Defense, and Intelligence agencies across the federal sector. With a future-forward vision and a mission rooted in service, we bridge capability gaps to help government agencies work faster, grow smarter, and stay nimble in the face of change. Wherever our customers are in their modernization journey, we are the trusted navigator in the path to possible.


Follow us on LinkedIn


#PoweringPossible


Who You Are:

You are a talented Help Desk Specialist with at least 1 year of experience and a passion for thinking big, taking action, and delivering exceptional results. You are outcome-driven, quality-obsessed, and relentlessly focused on innovation as a value-driver for world-class delivery, client satisfaction, and performance. You’re looking to grow as a professional in a team-oriented environment where you can put your fingerprint on mission-critical projects impacting the citizens we serve.

Military Veterans and individuals with disabilities are encouraged to apply!


About This Role:

Favor TechConsulting, LLC (FTC) a wholly-owned subsidiary of Tria Federal (Tria) is seeking a talented Help Desk Specialist.

FTC supports the Department of Labor, Bureau of Labor Statistics (DOL BLS) by providing IT Support services. This position will be part of a team responsible for providing technical support in-person or remotely, by telephone, email, or remote access to a population of 3,000 clients.


Responsibilities:

  • Performs preventive maintenance.
  • Works with higher-level staff on system hardware and software problems, cable plant redesigns and expansions, cable plant documentation, etc.
  • Follows established procedures to image and configure Windows workstations.
  • As required, inventories user equipment/accessories, sends/receives replacement computers/parts and updates the database to reflect the status and resolution of any user problems.
  • Installs boards, peripheral devices, new PCs and servers, etc., including making any necessary network connections.
  • Provides technical support for stand-alone and network printers, including high capacity, high-speed printers.
  • Under supervision, provides lower-level technical and end-user support for commercial PC operating systems and COTS and/or custom applications.
  • Provides in-person, by telephone, or remote technical support to users connected to the network or through VPN.
  • Moves, reinstalls, and configures PCs, servers, printers and other devices while making any necessary network connections.
  • Maintains records of contacts and system problem/resolution logs for trends analysis.
  • Diagnoses causes of PC and server hardware problems/failures and repairs/replaces/adjusts faulty PC and server hardware components.
Performs basic account management such as: resetting passwords,

Role Overview: FTC supports the Department of Labor, Bureau of Labor Statistics (DOL BLS) by providing IT Support services. This position will be part of a team responsible for providing technical support in-person or remotely, by telephone, email, or remote access to a population of 3,000 clients.

Responsibilities:

  • Maintains records of contacts and system problem/resolution logs for trends analysis
  • Follows established procedures to image and configure Windows workstations
  • Diagnoses causes of PC and server hardware problems/failures and repairs/replaces/adjusts faulty PC and server hardware components
  • Under supervision, provides lower-level technical and end-user support for commercial PC operating systems and COTS and/or custom applications
  • Works with higher-level staff on system hardware and software problems, cable plant redesigns and expansions, cable plant documentation, etc.
  • Provides technical support for stand-alone and network printers, including high capacity, high-speed printers
  • Provides end-user help to BLS staff in the use of BLS standard operating system software and commercial software such as Microsoft Office
  • Performs basic account management such as: resetting passwords, unlocking accounts, and modifying user groups
  • Installs boards, peripheral devices, new PCs and servers, etc., including making any necessary network connections
  • As required, inventories user equipment/accessories, sends/receives replacement computers/parts and updates the database to reflect the status and resolution of any user problems
  • Provides in-person, by telephone, or remote technical support to users connected to the network or through VPN
  • Moves, reinstalls, and configures PCs, servers, printers and other devices while making any necessary network connections
  • Performs preventive maintenance
  • Responsible for logging and tracking incident and problem issues in the trouble ticketing system throughout the incident and problem lifecycles and communicates with the affected customers to keep them apprised of restoral status in accordance with approved processes and procedures


The “Need-to-Have” Skills & Qualifications:

  • Attention to details
  • Ability to document in the help desk application and other tools all changes related to assets being tracked


Professional Certifications:


A+, Microsoft Certified Professional (MCP), or similar


Education:


Tech or college degree


Clearance:


Public Trust Clearance


Years of Professional Experience:


One (1) year of experience


Required Technical / Business Toolset Experience:

  • Microsoft Active Directory management tools
  • MS Office (outlook)


“Nice-to-Have” Skills & Qualifications:

  • Experience with imaging technology, like Ghost, Microsoft MDT, SCCM or similar tools
  • Experience working at an enterprise organization in a similar technical support role


Physical Requirements

  • Ability to carry heavy objects, up to 50 lbs


Why Tria?

What defines the Tria brand is more than just our dedication to excellence in our craft; it’s our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team’s shared success.

As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow.


Job Listing ID: job_20230511204322_M4KGZELIXYUUFGD0

Equal Employment Opportunity (EEO):

Tria Federal (Tria) is a Federal Contractor and EEO, OFCCP, VEVRAA, and Affirmative Action Employer.

As an Equal Employment Opportunity provider, Tria follows the protection of federal, state, and local law: Qualified applicants will receive consideration for employment without regard to race, color, creed, religion, age, national origin, marital status, disability, veteran status, sexual orientation, gender identity or expression, marital status, or genetic information.

U.S. Citizenship is required for this specific opportunity as Tria is unable to sponsor at this time. All selected applicants will be subject to a Minimal Background Investigation (MBI) and a government security investigation (when applicable) depending on the specific program and position listed. This includes but is not limited to: meeting the eligibility requirements for access to classified information and the ability to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to: criminal history, employment verification, education verification, drug testing, and creditworthiness.

Qualified individuals with a disability have the right to request a reasonable accommodation. If you are unable or limited in your ability to use or access the Tria careers website as a result of your disability, please request a reasonable accommodation by sending an e-mail to [email protected] or call (703) 229-5888. Include the nature of your request, along with your name and contact information.

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