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Help Desk Analyst (Specialist I Emergency Comm 6768)

Company

City of Greensboro, NC
Address , Greensboro, 27403, Nc
Employment type TEMPORARY
Salary $20 an hour
Expires 2023-06-24
Posted at 1 year ago
Job Description
Description

The City of Greensboro exists to partner with the community to build the desired quality of life for Greensboro. All of our actions are guided by our commitment to and measured by our success in building public trust and the future we and the community desires.

Critical to our success is maintaining a work environment which fosters employee commitment to public service and making a difference in the lives of our residents.

If this sounds like a purpose that you would like to share in, please consider the opportunity below.

Work Schedule: Minimum of 20 hours per month, maximum of 80 hours per month. The schedule is determined based on the workload.

Primary Duties/Brief Description of Work:
The candidate will be expected to assist with the receiving of new equipment and the change out of old hardware. This will include but is not limited to desktops, laptops, and tablets. They will also work with Tier 2 techs on the deployment and return of tier 2 equipment such as IP Cameras, iPads, Switches, UPSs and Wireless Apps, etc. Other responsibilities include backing up and wiping returned hard drives, taking screenshots of computers, transferring user's files, installation of various programs, handling customer calls or walk-ins, loaning equipment to internal departments, and other general tasks.

The job is NON-EXEMPT under FLSA.

Qualifications

Minimum Qualifications:

  • Proficient experience in Windows and Microsoft Office, etc.
  • Able to lift at least 70 pounds


An Ideal Candidate Would Also Possess (Preferred Qualifications):

  • Experience working with PC’s, laptops, and cellular devices