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Technical Help Desk Specialist Jobs in Virginia

Help Desk Specialist (Remote)
By Stratera Technologies At Alexandria, VA, United States

This is a remote position. Where you’ll be working – Federal Agency - remotely Our company is looking for a Help Desk Specialist to join our team in Monterey, CA. This position will be supporting a ...

Help Desk Specialist Jobs
By CACI At , Norfolk, 23510, Va
Requires basic job knowledge of systems and procedures obtained through prior work experience or education.
Alerts management to recurring problems and patterns of problems.
Typically has 3 years of experience. May require vocational or technical education in addition to related work experience.
We offer competitive benefits and learning and development opportunities.
Tracks incidents and requests from identification through resolution ensuring a quality end-to-end customer experience.
Documents resolutions and updates self-help and staff knowledge bases.
Help Desk Specialist Jobs
By Client Solution Architects At Portsmouth, VA, United States
Knowledge of trouble ticket systems
Proven customer service and communication skills
Records all trouble ticket calls received in-person, via phone calls, email, or voicemail into the call center ticketing system
Creates, modifies, and deletes internal users’ system accounts
Assists clients with IT software and/or hardware issues
Performs software installation, general visual inspection, power up, and testing of computer equipment