Jr Help Desk Specialist (Ts/Sci)

Responsibilities

• Maintains documentation of problems and meets Service Level Agreement Requirements for calls answered and resolved.
• Help provide technical assistance and support for Workflow Management services
• Provide technical assistance and telephonic support for Service Desk to Intel Customers.
• Monitor and support ticket workflows
• Review, reconcile and support the management of tickets throughout their lifecycle
• Helps coordinate with IT service providers and communicates outages and plans for recovery

Required Qualifications

• TS/SCI with ability to obtain CI Poly
• High School and 5 years of customer service or Associate’s degree and one year of Help Desk
• One or more years of related experience and have IAT I 8570 Certification within 60 days of starting

We are seeking a Junior Helpdesk Support Specialist to support NGA EMCSS.

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com.

Apply now to explore jobs with us!

COMPETENCIES

• Teamwork
• Foster Innovation
• Results Oriented
• Conceptual Thinking
• Oral Communication
• Change Management
• Initiative
• Establish Focus
• Technical Expertise
• Strategic Thinking
• Build Relationships
• Develop Others
• Interpersonal Awareness
• Written Communication
• Analytical Thinking
• Customer Service

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Shift 2pm-10pm EST
• Location Springfield, VA
• Type of environment Office
• Noise level Low
• Amount of Travel 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

U.S Citizenship

TS/SCI with the ability to obtain CI Poly.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

Responsibilities

• Conducting feasibility studies and trade-off analyses.
• Consulting with users to identify needs and requirements.
• Installing, troubleshooting, and maintaining hardware and software.
• May be required to support DLA’s eProcurement system, a segment of its SAP-based enterprise resource planning system.
• Performing backup and recovery operations.
• Planning and analysis of work processes, researching and reporting trends and patterns of problems.
• Diagnosing and resolving problems in response to customer reported incidents.
• Ensuring the rigorous application of information security/information assurance policies, principles, and practices.
• Preparing business cases.
• Developing and maintaining problem tracking databases.
• Developing training materials and performing computing/information system training sessions.

Required Qualifications

• Cisco Certified Network Associate Security (CCNA-Security)
• ISC2 Certified Information Systems Security Professional (CISSP or CISSP Associate)
• GIAC Global Industrial Cyber Security Professional (GICSP)
• Six (6) years of progressive experience in the field of Information Processing
• Three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions
• Cisco Certified Network Professional Security (CCNP-Security)
• IT-I Critical Sensitive security clearance or Tier 5 (T5) background investigation
• Must hold one of the following active certifications
• ISACA Certified Information Systems Auditor (CISA)
• GIAC Certified Enterprise Defender (GCED)
• Secret Clearance
• CompTIA Security+ CE (Security+)
• GIAC Security Essentials (GSEC)
• EC-Council Certified Network Defender (CND)
• ISC2 Systems Security Certified Practitioner (SSCP)
• ISC2 Certified Cloud Security Professional (CCSP)
• CompTIA Cybersecurity Analyst (CySA+)
• GIAC Certified Incident Handler Certification (GCIH)
• Two (2) of which are concentrated, hands-on experience in installing, diagnosing problems and training customers in the use of software and hardware
• CompTIA Advanced Security Practitioner (CASP+ CE)

• Microsoft 365 Certified Messaging Administrator Associate (MS 365 Messaging AA)
• AWS Certified Security – Specialty (AWS CS Specialty)
• ICS Cybersecurity (301V)
• AWS Certified Solutions Architect – Associate (AWS CSA Associate)
• Microsoft Certified IT Professional Enterprise Administrator (MCITP EA)
• Microsoft Certified Solutions Expert Windows Server 2016 (MCSE WS2016)
• GIAC Certified Detection Analyst (GCDA)
• Oracle Cloud Infrastructure Foundations 2020 Associate (OCI Foundations 2020)
• Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2008 or above
• MS 2016 Active Directory Identity and Networking (MS2016AD I&N)
• Okta Certified Administrator
• Microsoft Certified Solutions Associate Windows Server 2012 (MCSA WS2012)
• Microsoft Certified Master Microsoft SQL Server 2008 (MCM SQL Server 2008)
• Microsoft Certified Azure administrator Associate (MC Azure AA)
• Microsoft Certified Architect Directory Services (MCA DS)
• Microsoft Certified Solutions Expert Windows Server 2012 (MCSE WS2012)
• Microsoft Certified Solutions Associate Windows Server 2016 (MCSA WS2016)
• Microsoft Certified Master Windows Server 2008 R2 Directory (MCM Server 2008R2)
• ISA Certified Control System Technician Level I (ISA CCST Level I)
• GIAC Certified Windows Security Administrator (GCWN)
• AWS Certified Solutions Architect – Professional (AWS CSA Professional)
• Microsoft Certified Architect MS SQL Server (MCA SQL Server)
• AWS Certified SysOps Administrator – Associate (AWS CSO Admin Associate)

We are seeking an IT Support Specialist to support the Enterprise Service Desk (ESD) with Defense Logistics Agency (DLA).

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com.

Apply now to explore jobs with us!

The safety and health of our employees is of the upmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here.

By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".

COMPETENCIES

• Oral Communication
• Teamwork
• Interpersonal Awareness
• Analytical Thinking
• Foster Innovation
• Change Management
• Results Oriented
• Strategic Thinking
• Establish Focus
• Customer Service
• Conceptual Thinking
• Persuasive Communication
• Build Relationships
• Motivational Support
• Initiative
• Written Communication
• Performance Management
• Technical Expertise

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Type of environment Setting Changes
• Work schedule Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Location Multiple Locations
• Amount of Travel Less than 10%
• Noise level Soft - Medium

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

Active Secret Clearance

U.S. Citizen

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact [email protected] for assistance