It Support Analyst Jobs

Hello Folks ,

We Looking for

Role: IT Operations Support Analyst

Location : Pittsburgh , PA (Hybrid)

Job Responsibilities:

• Troubleshooting and resolving remote hardware, software, and network issues
• Identification and triage of indents and requests
• Must possess a positive and professional attitude.
• Complying with business and disaster recovery runbooks
• Communicating status updates with key stakeholders during major incidents
• Experience working both independently and as part of a project group.
• 1-2 years’ experience with Control-M or other scheduling packages. Able to understand job dependencies, predecessors, successors and assess impact of modifications to Control-M schedules.
• Identifying incident trends; recommend and implement improvements to reduce incidents.
• Analyzing and providing resolution to complex and dynamic enterprise technology issues
• Working with teams in an MSP and/or high-volume internal IT support environment.
• Strong communication, organization, and planning skills
• Ability to learn and share knowledge with other team members.
• Interpreting system and event messages and alerts via monitoring tools, software applications and generated email findings, developing new processes and procedures to enhance operations.
• Working together with vendors to aid repairs of hardware.
• Monitoring Production Batch (Mainframe and Distributive)
• Documenting and engaging on all tickets in Cherwell to maintain a historical record of activity.
• Ensuring compliance with regulatory standards.
• Detailed oriented, aware of secondary effects resulting from changes.
• Creating and maintaining accurate documentation/procedures
• Ability to learn and pick up concepts quickly.

Preferred Qualifications:

• Familiarity with Cherwell and Control-M
• A+ certification (or vendor-specific equivalent)
• Understanding of Network Monitoring Applications (OP5/ Nagios)
• ITIL certified a plus
• Experience working with virtual / remote staff members.
• Problem-solver and resourceful; know how to find answers.
• Thorough understanding of ITIL Processes, experience working with Cherwell
• Experience supporting aspects of a Windows server infrastructure, VMware, Azure, or other cloud environments.
• Competence in MS Office required, including MSExcel, MSAccess, MSWord
• Experience working in an IT environment with emphasis in Service Desk and Operations Management
• Active Directory, Unlocking Accounts, Resetting Passwords

Thanks & Regards

Vijay Patle

Direct: 412.204.8078 |Fax : 412.592.0947 |[email protected]