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It Support Analyst Jobs

Company

Salad and Go
Address Phoenix, AZ, United States
Employment type FULL_TIME
Salary
Category Restaurants
Expires 2023-08-22
Posted at 9 months ago
Job Description
Description


Salad and Go is on a mission to make fresh, nutritious food convenient and affordable for ALL. Salad and Go is built on a model of speed and efficiency, operating small drive-thru-only locations and serving an intentionally streamlined menu that allows the company to offer the lowest possible prices to its guests. Salad and Go sources fresh, quality ingredients, self-distributed to stores and made-to-order for guests. A community-focused company, Salad and Go prides itself on giving, donating 4,000+ fresh-made salads per week to local non-profits.


Salad and Go was founded in 2013 in Gilbert, Arizona. The company currently operates 105+ stores across Arizona, Nevada, Texas, and Oklahoma and growing.


Salad and Go is seeking an IT Support Analyst.


As the IT Support Analyst, you will:


  • Basic ability to troubleshoot hardware, software, network connections and peripherals
  • Identify opportunities to improve existing enterprise software solutions and workflows
  • Provide professional customer support, respond to inquiries and monitor the incoming tickets in all of our support channels over email, chat, and phone while maintaining SLAs
  • Excellent Communication Skills. Comfortable working with business and technical individuals at all levels of the organizations


Requirements
  • Experienced with producing high-quality technical and end-user documentation
  • Skilled in technical troubleshooting and root-cause analysis
  • Zendesk a plus
  • CompTia A+ certification is preferred
  • Customer Service Orientation
  • Experience with support ticketing systems
  • Experience with endpoint management tools like JAMF, ManageEngine, Intune
  • Experience in a hybrid work environment a plus
  • Experience working with Microsoft Azure Active Directory
  • End-user support with Windows/MacOS workstations and enterprise software solutions


Benefits


  • Health, dental, and vision insurance
  • Competitive pay + bonus potential
  • Unlimited PTO (paid time off)
  • 401k program with company match
  • Paid sick time
  • Free Salad and Go meals
  • Growth potential with a fast-growing company