It Support Analyst Jobs

Role Title: IT Support Analyst

Employment Type: Contract-to-Hire

Location: Local to Atlanta-5 days per week in office (Midtown)

Role Description:

We are searching for an IT Support Analyst that will be responsible to manage all elements of supporting an office. Your responsibility ranges from the day-to-day support of user, configure computers systems, mobile device support, order and manage hardware stocks to communicate throughout the organization in your office and with remote users and offices. You will be the hands on the ground to aid with any local infrastructure such as servers, virtual environments, internet/intranet, video conferencing and more. Working directly with other IT teams to assist in supporting your users in the Americas. This position is located in our Atlanta office and reports directly to the IT Support Manager in San Francisco.

Essential Job Functions:

• Delivers support for any user related service request. You are an expert in working with Microsoft Window and macOS to diagnose, troubleshoot and resolve complex computer operation systems issues. You have a broad knowledge of applications and how to resolve standard user issues. You meet or beats service level commitments as defined by management and end-users.

Requirements:

· 5+ years of experience in delivering end user IT support

• Video conferencing or presentational display devices
• General application supports this ranges from client backup software to remote connection software.
• Required proficiency in verbal and written business communication skills.
• ITIL Based Service Delivery tools (ServiceNow)
• Required experience strong knowledge of Microsoft operating systems and applications like Windows desktop, remote desktop, and virtual Windows; Microsoft SCCM; Apple Jamf; Office suite, Intune, etc
• Understanding of Administration and troubleshoot network operations on a day-to-day basis.
• You have experience with using Active Directory tools
• Microsoft office suite support, including email, Word, Excel, PowerPoint, and Teams
• Required to speak and write fluently English
• Multifunctional devices or stand alone printers