Specialist Help Desk Support Jobs in Fremont, Iowa

3-5 years’ experience performing level one help desk support working as part of a corporate help desk/IT team

Basic Technical Certification (A+, networking, MCP, etc.)

Strong customer service, can-do attitude, with good follow-through skills

Possess proven analytical and problem solving skills

Excellent written and verbal communication skills

Benefits may vary by position and office.

Excellent Communication & Time Management skills

Detailed Oriented & Strong Analytical skills

Cooperative Team Player with Excellent Interpersonal skills

Intermediate Use & Knowledge of Microsoft Office and/or G-Suite (Google)

Creating Happy Customers by providing exceptional customer service

Troubleshooting & Recreating Software Issues reported by customers

Provide management with ‘call/email/documentation/issue/ticket log,’ metrics as requested and utilize and maintain any customer relationship management tools as implemented.

Experience and ability to work remotely and in geographically dispersed environment.

Other duties related to the Michigan Immunization Information System as assigned by Section or Unit Manager.

Demonstrated analytic and problem-solving skills.

Strong PC, spreadsheet (MS Excel) and database (MS Access) application skills.

Excellent skills in Microsoft Office Suite and Microsoft Outlook, MS Teams, and Softphones.

Resolve problems, provide remote assistance, document, and manage tickets.

Ability to effectively present information and respond to questions from groups of managers, end users with varying levels of technical experience.

1+ years of experience in IT support

Work with the IT team to resolve high level hardware and software issues.

Work with members of IT team to maintain accurate hardware/software inventory.

Proactively complete assigned tasks resulting in successful, on time, high quality deliverables.

Less than 3 years of technical experience

Effective verbal and written communication skills

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Understanding of IT systems and functions with preferred previous work experience in the IT field

Proficient in use of Microsoft Office products

Associate's or Bachelor's Degree in Computer Science, Information Technology or a related field

Experience with desktop management/software deployment applications.

GED or High School diploma required. Additional post-secondary education or training, and employment experience in relevant IT area preferred.

Three or more years IT support experience; helpdesk, training or technical support preferred.

Experience in a Google environment.

Coordinate, diagnose and troubleshoot incoming calls and emails.

Provide timely resolution or escalation of problems to the appropriate technical personnel.

Strong technical support and troubleshooting skills

Proven experience in help desk support and customer service

Excellent communication skills and attention to detail

CompTIA A+ Certification or equivalent is preferred

Expertise in desktop computers and hardware configurations

Ability to work well in a team and independently

Exceptional organizing and time-management skills

Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)

Manage security options and software in computers and networks to maintain privacy and protection from attacks

Offer timely technical support and teach users how to utilize computers correctly

A+ or other Industry standard certifications

Proven experience as computer technician or similar role

Relevant technical certification (such as a Security+, A+, Network+, CCNA, or GSEC)

A.S. / A.A. Degree and 4 additional years’ experience

8 additional years directly related experience.

Provide phone and in-person support to users in the following areas:

Applications developed under this contract or predecessors.

Serve as the initial point of contact for troubleshooting network applications, hardware, software, PC, and printer problems.

·Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly.

·Strong problem-solving and analytical skills to diagnose and resolve technical issues effectively.

·Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional, etc.) will be a plus.

·Familiarity with common operating systems (Windows, macOS, etc.) and productivity software (Microsoft Office, Google Workspace, etc.).

·Basic understanding of networking concepts and protocols.

·Customer-centric approach with a commitment to delivering exceptional service and support.

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to queries either in person or over the phone.

Maintain daily performance of computer systems.

Respond to email messages for customers seeking help.

Ask questions to determine nature of problem.

Walk customer through problem-solving process.

The hours for this position will be 12:00 pm - 8:00 pm.

· Comprehensive Healthcare, Dental, Vision, and Prescription Plans

· Commuter, HSA and FSA Spending Accounts

· Short-term and Long-term Disability and Life Insurance Coverage

· 401k and Pension Plan

· 22 PTO Days, 11 paid holidays

Excellent organizational and time management skills

Working knowledge of help desk Healthcare softwares, SaaS databases and remote control

Utilise excellent customer service skills and exceed customers’ expectations

Preserve and grow your knowledge of help desk procedures, products and services

Proven working experience in providing Help Desk support

Bachelor's degree or equivalent work experience

Excellent organizational and time management skills

Working knowledge of help desk Healthcare softwares, SaaS databases and remote control

Utilise excellent customer service skills and exceed customers’ expectations

Preserve and grow your knowledge of help desk procedures, products and services

Proven working experience in providing Help Desk support

Bachelor's degree or equivalent work experience

Experience in the education data sector is a plus.

Offering email and phone support to data respondents year-round.

Strong interpersonal skills with a constructive approach.

General knowledge of technical applications and technologies.

Excellent written and verbal communication skills, especially conveying complex technical information.

Help Desk Support - Remote (MUST be based in Denver area)

Experience with remote troubleshooting preferred.

Possession of A+ (Remote Technician) and Network+ certification is preferred.

Skill in providing technical assistance, guidance, and training to users of varying levels of skills and abilities.

Work location will be remote work until further notice.

Performs basic troubleshooting and triage of computers via remote computer access and phone.

Possession of a high school diploma or an appropriate equivalent, plus one year of experience in an inbound call centre environment

Experienced with the use of ServiceNow or similar ITSM software (i.e. Remedy), specifically Incident Management and Dashboards/Reporting.

Management and facilitation of Incident reporting for Dealer eSites availability.

Additional duties as assigned by ITSM Operations management.

Requires a college or university degree, technical certification or equivalent experience.

This individual can work fully remotely supporting CST hours, Monday - Friday.

Manage Dealer eSites incidents to drive incident resolution and Mean Time to Repair (MTTR) metrics.

Experience working within the education data sector.

Effective and constructive interpersonal skills.

General knowledge of technical applications and technologies.

Detail oriented (i.e., proofing work, spelling, grammar, formatting, etc.).

Ability to collaborate and communicate with internal and external customers (i.e., school districts, BOCES, other CDE units, etc.).

Demonstrates initiative and exhibits a proactive approach to work.

We offer competitive compensation and benefits, including self-managed PTO and significant 401k contributions.

Entry-level position, with experience or certifications preferred

Escalate customer support requirements as needed and communicate relevant information

Excellent communication and customer service skills

Ability to manage and coordinate with third-party vendors

Opportunity to work with a team that solves problems with clients, rather than for them

Demonstrated experience with end user account management.

Demonstrated experience using Helpdesk/Service Desk ticket management system.

Utilize Active Directory and Azure for account management and computer organizational unit management; perform other duties and project work as assigned.

Demonstrated 4 years work experience in Helpdesk or technology support role in higher education/public sector environment.

Demonstrated 3 years of experience in Helpdesk or technology support role

Demonstrated experience troubleshooting infrastructure and network related issues.

Escalates complex issues or customer complaints to Tier-2, Management, or 3rd party to ensure timely resolution if needed.

Other duties or tasks as assigned by management.

Experience with Microsoft Word, Excel, and Outlook is required.

Must be a team player with a positive attitude and able to demonstrate excellent customer service skills.

Strong written and verbal communication skills are required.

Provide exceptional customer service to a variety of national account locations.

Hands on experience with incident and problem management

Device setup and management for new software system.

We offer competitive benefits and learning and development opportunities.

Requires strong communication and excellent customer service skills. Role may be considered mission critical.

Requires a High School degree or equivalent, and at least 5 years of related work experience

You Will Bring These Qualifications: