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Help Desk Support Analyst

Company

Cedar Rapids Community School District
Address , Cedar Rapids, 52405, Ia
Employment type FULL_TIME
Salary $25.62 an hour
Expires 2023-06-26
Posted at 1 year ago
Job Description
  • Ability to work independently, as well as in a team environment.
  • Provide timely resolution or escalation of problems to the appropriate technical personnel.
  • Coordinate, diagnose and troubleshoot incoming calls and emails.
  • Strong troubleshooting skills
  • Document and maintain accurate database records for all services provided.
  • Three or more years IT support experience; helpdesk, training or technical support preferred.
  • Requires valid driver's license and ability to self-transport between district sites.
  • Other duties may be assigned.
  • Continually develop and maintain database for tracking of assets and jobs.
  • Customer-oriented attitude.
  • Desire and aptitude to work with technical materials and equipment in a structured environment.
  • Experience with desktop management/software deployment applications.
  • Consistent attention to detail.
  • Experience in a Google environment.
  • Establish and maintain a strong working relationship with building personnel.
  • Assist Field Techs with installation of permanent equipment at district locations
  • Assist in continuous technology training to end-users.
  • Provide support services to District personnel with technical and information technology issues on computers, software, telephone, peripherals, and other network related services.
  • Ensure that requests for assistance are properly logged, assigned and responded to in a timely manner according to agreed standards and procedures.
  • GED or High School diploma required. Additional post-secondary education or training, and employment experience in relevant IT area preferred.
  • Test and implement software applications for district use and maintain appropriate records.