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Service Delivery Operations Manager Jobs

Operations And Service Manager
By Tacombi At Arlington, VA, United States
Detail-oriented and proactive with an ability to prioritize and deliver results on delegated responsibilities
Excellent communication and organization skills
Able to excel in a high pressure environment always using good judgment and strong decision making skills
Knowledge of health and safety guidelines; Holder of the Food Handler certificate
Serve as an ambassador of the Tacombi brand to make a positive impact on the guests, team and community you touch
Motivate and inspire your FOH team to bring out the best in them every single day
Service Delivery Manager Jobs
By orangepeople At United States
Proven continuous improvement analytical experience including strong project management and reporting capabilities.
5+ years of service delivery/project management experience, ideally with Big Five/large consulting firms.
Become a trusted advisor at multiple levels of management.
Discuss new business and change management which includes any staffing changes and leveling.
Standard project management tools (e.g., MS Project, Asana, etc.).
Provide status reports to OP Account Management as requested.
Assistant Service Operations Manager
By Rivian At , Plymouth, 48170
Effectively manage onsite and remote service teams and a driver of people performance
Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)
Automotive technical and repair knowledge skills preferred
Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred
Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded
Have a thorough understanding of budget expectations and manage cost centers (working hours, inventory cost, accounts receivable) accordingly.
Manager Of It Operations And Service Delivery
By Forgotten Harvest At Oak Park, MI, United States
Manage the onboarding and offboarding of FH staff including identity management, building access control, workspace technology, telephony, MS O365/Teams, and SharePoint
Assist with Forgotten Harvest’s Digital Transformation and IT Strategic Plan; manage small to medium scale technology projects
Manage the building systems including security, door/gate access control, surveillance, digital signage, temperature control systems
Proven experience as an IT Generalist with hands on capability in networking, cyber, desktop, coding, MS O365/Teams
Advanced skills in workflow, Power BI, Power Automation desirable
2-4 years’ experience working with multimedia teleconference rooms, projectors and sound systems; understanding of digital signage systems
Service Delivery Manager Jobs
By CompuCom Systems, Inc. At , Acworth, 30102
Previous supervisory or management experience good.
Schedules work assuring team is staffed and prepared to handle the workload and maintain SLA’s-OLA’s, monitors team’s delivery, quality, and utilization.
Duties include creating or maintaining operation policies, KPI’s, work schedules, quality assurance, cost analysis, reporting, business continuity planning, testing, and execution.
Ability to multitask and deal with stressful situations, work independently with limited supervision.
Understanding of field dispatch and IT concepts is very helpful.
Ideally the candidate is local to one of the primary team locations.
People Service Delivery Manager
By Meta At , Bellevue, 98005 $136,000 - $194,000 a year
Design change management for implementation to drive adoption of new processes or changes
8+ years of experience overseeing one or more service delivery functions (onboarding, offboarding, payroll, benefits, movement etc)
People Service Delivery Manager Responsibilities:
Ensure the team is properly trained and data integrity and compliance requirements are satisfied
Manage day to day relationships with supplier, ensuring delivery of agreed-upon support & SLAs
Experience providing day-to-day oversight of a supplier/vendor(s)
Manager, Service Operations Jobs
By National Grid At , Waltham $132,000 - $155,000 a year
5+ years of experience in a service management role - planning, organizing and delivering impactful service improvements in complex technical environments
Experience in defining and delivering product roadmaps and lifecycle management
Provide transparency and visibility to application landscape health and issues, through periodic communications and management reporting, as appropriate.
Experience of working in a multi-vendor outsourced environment and with remote offshore teams
Ensure seamless operations with minimal disruption, of current applications, in support of National Grid’s business requirements and service level agreements.
Manage the operational relationship with, and performance of, suppliers and service providers, to ensure contractual agreements are met.
Senior Manager, Delivery Operations
By Gopuff At New York, NY, United States
Experienced project manager with a proven track record of solving complex business problems from diagnosis through to execution.
Comfortable visualizing data, diagnosing friction points and executing solutions to improve the delivery partner and customer experience.
Exceptional business acumen, maintains holistic understanding of business model, levers and cost/benefit tradeoffs.
Must be a collaborative, cross-functional team player and comfortable partnering with a variety of teams from Product to Ops to Finance
Strong organizational skills, must be able to prioritize various activities
Demonstrated ability to collaborate and lead cross functionally across various business and product teams to define and achieve success together.
Senior Service Delivery Manager
By Precision Recruiting Solutions Group® At Pittsburgh, PA, United States
EDUCATION, EXPERIENCE, AND SKILL REQUIREMENTS
Experience with ITIL or other service management frameworks
Responsible for the delivery, management, and improvement of IT services to support business and meet employee needs
Lead the development, implementation, sustainment, and continuous improvement of IT Service Management (ITSM) processes
Ensure that the portfolio of services offered meets internal customer needs and achieves intended business outcomes.
Proactively manage vendors to ensure integration and monitoring of external services performed
Product Delivery Operations Manager
By ShiftKey At Austin, TX, United States
4-7 years of experience as a product delivery manager, agile product manager, or similar.
The Delivery Manager has overall responsibility for managing scope, cost, schedule, internal staffing, vendors, and contractual deliverables.
Manages all project-resourcing schedules for product development teams.
Experience with developing project plans.
Strong written and verbal communication skills to lead through influence and work with stakeholders.
Enjoys working in a dual-track agile environment and has experience with agile development methodologies, including Scrum and Kanban.
Service Operations Manager-Us Jobs
By GoodWe At Denver, CO, United States
Manage local repair center operation / contract management.
Solve and manage technical escalations.
More than 3-years in electronics, PV industry experience preferred or graduated in technical area in renewables.
Good MS Office skills, in particular EXCEL MS.
Relevant technical degree with experience, or B.S. in Electrical Engineering preferred.
Experience with board level troubleshooting and chip level firmware diagnosis and updating.
Senior Service Delivery Manager
By bswift At Chicago, IL, United States
Project management skills; and ability to interact with all levels of a clients organization
Creating Benefits Class Matrix, Requirements, Rates, Permissions, Field Options, Site Text and Implementation Questions Log with client (including client sign-off)
4+ years of project management
A Bachelor’s Degree from a four-Year College or university; or equivalent combination of education and experience.
Directly manage their assigned client relationship(s); ensure delivery quality and timeliness
Configuring system as needed for annual benefit program changes/acquisitions
Sales Operations Delivery Manager
By Nuvei At Scottsdale, AZ, United States
2-3 years’ project management experience or in a similar position.
Successfully provides internal and external communication at all levels including management.
Scope, create, plan, track and manage tasks against the plan.
Setup recuring meetings, manage deliverables/milestones, escalate risks and issues, ensure relevant stakeholders are involved to ensure a successful delivery.
Excellent communication skills and customer focused.
Experience managing multiple operational deliveries simultaneously.
Service Operations Manager Jobs
By Blue Signal Search At New York City Metropolitan Area, United States
Bachelor's degree in Business Administration, Operations Management, or a related field (or equivalent experience).
Proven experience in operations management, preferably in the pool industry or a related service industry.
Proficiency in using relevant software and tools for service management and data analysis.
Comprehensive benefits package designed to support your overall well-being and financial security.
A comprehensive benefits program, including medical, dental, and vision plans.
Manage relationships, contracts, and performance evaluations to ensure quality standards.
Operations Service Manager Jobs
By Burlington Stores, Inc. At Garden Grove, CA, United States
3+ years of Retail Management or Store Operations experience
Assist in the management of other store operations areas as needed.
Manages the overall execution of operations and receiving SOPS, including the continuous flow process.
Supports the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
Monitors the receiving process, transfers, debits, damages, and charge-backs and partners with the Receiving Supervisor to maintain the accuracy of inventory.
Come join our team. You’re going to like it here!
Hr Operations&Service Delivery Project Manager [Remote]
By MillenniumSoft Inc At Texas, United States
Identify, manage, and escalate issues and risks to the HR Program Management Office and Sponsors/Stakeholders and assist with closure and/or mitigation
Performs other project management duties as assigned and required
Command of various project management methodologies and tools including integrated change management strategies and tools
Project Management Professional (PMP) certificate and Lean Six Sigma certified preferred
Ensure knowledge transfer of system design and configuration to ongoing production support staff and adequacy of post-go-live support plan and resources
Partner with the business to document complete and robust business requirements and
Hr Operations&Service Delivery Project Manager - Remote
By MillenniumSoft Inc At San Antonio, TX, United States
Essential Education, Experience And Job Requirements
There will also be focus on Organization Change Management and Communications that will need
Identify, manage, and escalate issues and risks to the HR Program Management Office and Sponsors/Stakeholders and assist with closure and/or mitigation
Performs other project management duties as assigned and required
Human Resources or related field OR equivalent experience and certification
Command of various project management methodologies and tools including integrated change management strategies and tools
Group Manager - Tax Live Service Delivery
By Intuit At San Diego, CA, United States
Excellent leadership and mentoring skills with a solid track record in leading change and building and/or transforming organizations
Excellent communication, interpersonal and collaboration skills
Bachelor's degree with advanced degree preferred. Professional Tax experience is a plus
Partner relentlessly with development, product, customer success and business organizations to ensure an optimal end-to-end customer and expert experience
Proven track record of innovative problem solving that accelerates business performance
Ability to prioritize, balance and lead multiple priorities in a fast-paced environment
Service Delivery Manager Jobs
By HCLTech At Redmond, WA, United States
• Prior experience managing both onsite and remote teams
• Analytical skills, including structured problem solving • Sense of ownership including understanding sense of urgency
Location: Redmond, WA - onsite
• Willing to work onsite in Redmond, WA
• Building formal teams and task teams.
• Fluency with Office Tools - Excel, PowerPoint and Word
Hr Service Delivery Manager - Remote
By Smithfield Foods At United States
Experience with case management software and employee knowledgebases.
Minimum of 2+ years’ experience in a position of leadership to include team development and management, required.
Responsible for development and maintenance of a robust online (Tier 0) HR knowledgebase for employee 24/7 direct access.
Knowledge of employment law practices and HR processes.
Experience being a leader in an HR service center team.
Excellent customer service and communication skills.

Are you an experienced Service Delivery Operations Manager looking to take your career to the next level? We are looking for a motivated and organized individual to join our team and help us deliver exceptional service to our customers. You will be responsible for overseeing the day-to-day operations of our service delivery team, ensuring that all customer requests are handled efficiently and effectively. If you have a passion for customer service and are looking for an exciting opportunity to make an impact, this is the job for you!

Overview A Service Delivery Operations Manager is responsible for managing the operations of a service delivery team. This includes ensuring that the team meets customer service standards, providing guidance and support to team members, and ensuring that all operational processes are running smoothly. The Service Delivery Operations Manager is also responsible for developing and implementing strategies to improve customer service and operational efficiency. Detailed Job Description The Service Delivery Operations Manager is responsible for overseeing the operations of a service delivery team. This includes managing the team’s performance, providing guidance and support to team members, and ensuring that all operational processes are running smoothly. The Service Delivery Operations Manager is also responsible for developing and implementing strategies to improve customer service and operational efficiency.

The Service Delivery Operations Manager will be responsible for:

• Developing and implementing strategies to improve customer service and operational efficiency
• Managing the performance of the service delivery team
• Providing guidance and support to team members
• Ensuring that all operational processes are running smoothly
• Monitoring customer service standards and ensuring that they are met
• Analyzing customer feedback and making recommendations for improvement
• Developing and maintaining relationships with customers
• Ensuring that customer service issues are resolved in a timely manner
• Developing and implementing processes to ensure customer satisfaction
Job Skills Required
• Excellent organizational and time management skills
• Strong problem-solving and decision-making skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Knowledge of customer service principles and practices
• Knowledge of operational processes and procedures
• Knowledge of customer service software and systems
Job Qualifications
• Bachelor’s degree in business, management, or related field
• 5+ years of experience in customer service or operations management
• Proven track record of successful customer service and operational management
• Experience with customer service software and systems
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of operational processes and procedures
• Knowledge of customer service software and systems
• Knowledge of customer service metrics and reporting
Job Experience
• 5+ years of experience in customer service or operations management
• Proven track record of successful customer service and operational management
• Experience with customer service software and systems
Job Responsibilities
• Developing and implementing strategies to improve customer service and operational efficiency
• Managing