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Service Operations Manager-Us Jobs

Company

GoodWe
Address Denver, CO, United States
Employment type FULL_TIME
Salary
Category Renewable Energy Semiconductor Manufacturing
Expires 2023-08-17
Posted at 9 months ago
Job Description

GoodWe, founded in 2010, is one of the top 5 leading global solar inverter and battery storage manufacturers. Our team at GoodWe USA Inc. is growing quickly and we need support in service and after sales. This is a unique opportunity to enter the quickly growing renewable energy segment.

Job Purpose: Responsible for training, field support, and case management with solar installers and distributors in the renewable energy segment. The candidate will provide technical support in the North American market. The work environment is hybrid (1-4 days in office), and the candidate is based in the Denver area.

Responsibilities

  • Manage local repair center operation / contract management.
  • Solve and manage technical escalations.
  • Provide daily technical support over phone, email, face to face, or through CRM.
  • Provide technical installation and end-user training courses.
  • Perform firmware upgrades and minor rework.
  • Provide on-site commissioning, troubleshooting and replacement support.
  • Manage RMA logistics.
  • Reporting.
  • Service and support on solar inverters and battery energy storage systems.

Qualifications

  • Must have valid driver’s license.
  • Experience with board level troubleshooting and chip level firmware diagnosis and updating.
  • Must be willing to travel, max. 20%, also on short notice.
  • Excellent English communication skills.
  • Management experience preferred.
  • Wiling to travel in the US and Canada.
  • More than 3-years in electronics, PV industry experience preferred or graduated in technical area in renewables.
  • Good MS Office skills, in particular EXCEL MS.
  • Relevant technical degree with experience, or B.S. in Electrical Engineering preferred.