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Service Delivery Operations Manager Jobs in Michigan

Manager Of It Operations And Service Delivery
By Forgotten Harvest At Oak Park, MI, United States
Manage the onboarding and offboarding of FH staff including identity management, building access control, workspace technology, telephony, MS O365/Teams, and SharePoint
Assist with Forgotten Harvest’s Digital Transformation and IT Strategic Plan; manage small to medium scale technology projects
Manage the building systems including security, door/gate access control, surveillance, digital signage, temperature control systems
Proven experience as an IT Generalist with hands on capability in networking, cyber, desktop, coding, MS O365/Teams
Advanced skills in workflow, Power BI, Power Automation desirable
2-4 years’ experience working with multimedia teleconference rooms, projectors and sound systems; understanding of digital signage systems
Senior Service Delivery Manager
By Storm4 At Charlotte Metro, United States
· Project Management Experience with relevant qualifications (e.g. PMP, Prince2) as a preference
· Service management certification e.g., ITIL Practitioner or ITIL Life cycles (minimum service operations)
· Minimum if 4-years’ experience in a Customer Service Management position
Constantly growing your knowledge of our products and network, for the benefit of one’s growth and our customer
· Good understanding of project delivery cycle and service management
Senior Service Delivery Manager ⚡

Are you an experienced Service Delivery Operations Manager looking to take your career to the next level? We are looking for a motivated and organized individual to join our team and help us deliver exceptional service to our customers. You will be responsible for overseeing the day-to-day operations of our service delivery team, ensuring that all customer requests are handled efficiently and effectively. If you have a passion for customer service and are looking for an exciting opportunity to make an impact, this is the job for you!

Overview A Service Delivery Operations Manager is responsible for managing the operations of a service delivery team. This includes ensuring that the team meets customer service standards, providing guidance and support to team members, and ensuring that all operational processes are running smoothly. The Service Delivery Operations Manager is also responsible for developing and implementing strategies to improve customer service and operational efficiency. Detailed Job Description The Service Delivery Operations Manager is responsible for overseeing the operations of a service delivery team. This includes managing the team’s performance, providing guidance and support to team members, and ensuring that all operational processes are running smoothly. The Service Delivery Operations Manager is also responsible for developing and implementing strategies to improve customer service and operational efficiency.

The Service Delivery Operations Manager will be responsible for:

• Developing and implementing strategies to improve customer service and operational efficiency
• Managing the performance of the service delivery team
• Providing guidance and support to team members
• Ensuring that all operational processes are running smoothly
• Monitoring customer service standards and ensuring that they are met
• Analyzing customer feedback and making recommendations for improvement
• Developing and maintaining relationships with customers
• Ensuring that customer service issues are resolved in a timely manner
• Developing and implementing processes to ensure customer satisfaction
Job Skills Required
• Excellent organizational and time management skills
• Strong problem-solving and decision-making skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Knowledge of customer service principles and practices
• Knowledge of operational processes and procedures
• Knowledge of customer service software and systems
Job Qualifications
• Bachelor’s degree in business, management, or related field
• 5+ years of experience in customer service or operations management
• Proven track record of successful customer service and operational management
• Experience with customer service software and systems
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of operational processes and procedures
• Knowledge of customer service software and systems
• Knowledge of customer service metrics and reporting
Job Experience
• 5+ years of experience in customer service or operations management
• Proven track record of successful customer service and operational management
• Experience with customer service software and systems
Job Responsibilities
• Developing and implementing strategies to improve customer service and operational efficiency
• Managing