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Service Delivery Operations Manager Jobs in Kansas

Service Delivery Manager Jobs
By CompuCom Systems, Inc. At , Acworth, 30102
Previous supervisory or management experience good.
Schedules work assuring team is staffed and prepared to handle the workload and maintain SLA’s-OLA’s, monitors team’s delivery, quality, and utilization.
Duties include creating or maintaining operation policies, KPI’s, work schedules, quality assurance, cost analysis, reporting, business continuity planning, testing, and execution.
Ability to multitask and deal with stressful situations, work independently with limited supervision.
Understanding of field dispatch and IT concepts is very helpful.
Ideally the candidate is local to one of the primary team locations.

Are you an experienced Service Delivery Operations Manager looking to take your career to the next level? We are looking for a motivated and organized individual to join our team and help us deliver exceptional service to our customers. You will be responsible for overseeing the day-to-day operations of our service delivery team, ensuring that all customer requests are handled efficiently and effectively. If you have a passion for customer service and are looking for an exciting opportunity to make an impact, this is the job for you!

Overview A Service Delivery Operations Manager is responsible for managing the operations of a service delivery team. This includes ensuring that the team meets customer service standards, providing guidance and support to team members, and ensuring that all operational processes are running smoothly. The Service Delivery Operations Manager is also responsible for developing and implementing strategies to improve customer service and operational efficiency. Detailed Job Description The Service Delivery Operations Manager is responsible for overseeing the operations of a service delivery team. This includes managing the team’s performance, providing guidance and support to team members, and ensuring that all operational processes are running smoothly. The Service Delivery Operations Manager is also responsible for developing and implementing strategies to improve customer service and operational efficiency.

The Service Delivery Operations Manager will be responsible for:

• Developing and implementing strategies to improve customer service and operational efficiency
• Managing the performance of the service delivery team
• Providing guidance and support to team members
• Ensuring that all operational processes are running smoothly
• Monitoring customer service standards and ensuring that they are met
• Analyzing customer feedback and making recommendations for improvement
• Developing and maintaining relationships with customers
• Ensuring that customer service issues are resolved in a timely manner
• Developing and implementing processes to ensure customer satisfaction
Job Skills Required
• Excellent organizational and time management skills
• Strong problem-solving and decision-making skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Knowledge of customer service principles and practices
• Knowledge of operational processes and procedures
• Knowledge of customer service software and systems
Job Qualifications
• Bachelor’s degree in business, management, or related field
• 5+ years of experience in customer service or operations management
• Proven track record of successful customer service and operational management
• Experience with customer service software and systems
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of operational processes and procedures
• Knowledge of customer service software and systems
• Knowledge of customer service metrics and reporting
Job Experience
• 5+ years of experience in customer service or operations management
• Proven track record of successful customer service and operational management
• Experience with customer service software and systems
Job Responsibilities
• Developing and implementing strategies to improve customer service and operational efficiency
• Managing