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Service Delivery Manager Jobs

Company

CompuCom Systems, Inc.
Address , Acworth, 30102
Employment type FULL_TIME
Salary
Expires 2023-09-11
Posted at 9 months ago
Job Description
Why Compucom? (Overview):
CompuCom Systems, Inc. provides end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and small businesses. CompuCom delights with individual experiences, drives workplace collaboration and productivity, and delivers operational performance and efficiency.

This position is Remote with Travel. US-based applicants only.

CompuCom enables our clients to focus on what matters most – their customers and their businesses. To do so, we employ a customer-centric, hard-working, and talented group of people. Join the team today by applying for the following role: Service Delivery Manager.
What We Need & What You'll Do (Responsibilities):
The Service delivery Manager will lead a Team that is located primarily in the Greater Atlanta or Schenectady area. Candidates outside these area may be entertained.
Ideally the candidate is local to one of the primary team locations.
The Service delivery Manager provides direct supervision and oversees functional teams of CFS Field Technicians. The Manager provides communications and direction to their associates so that the associates can provide technical knowledge and support to Compucom clients and their end users.
  • Schedules work assuring team is staffed and prepared to handle the workload and maintain SLA’s-OLA’s, monitors team’s delivery, quality, and utilization.
  • Works with associates, delivery teams, Account teams, Logistics, and other teams to overcome daily incident challenges and move them to resolution. Keeps management up to date on continuing challenges and issues that may impact SLA's or Customer Satisfaction. Provides input/ideas on improvement opportunities.
  • Performance management, Monitors performance and provides continuous coaching throughout the year including involvement in goal setting, Mid-year reviews and annual year end performance reviews.
  • Duties include creating or maintaining operation policies, KPI’s, work schedules, quality assurance, cost analysis, reporting, business continuity planning, testing, and execution.

Pay rate: $80,000.00 – $100,00.00 Pending certifications, qualifications, and experience.
Who You Are (Qualifications):
Managing field IT technicians.
  • Previous supervisory or management experience good.
  • Understanding of field dispatch and IT concepts is very helpful.
  • Ability to multitask and deal with stressful situations, work independently with limited supervision.
Equal Employment Opportunity:
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.