Sales Operations Analyst Jobs

We are looking for ahighly motivated GTM Sales Operations Analyst to join our growing Global Go-to-Market (GTM)Operations team. This individual must be proactive, extremely well organized, and solution oriented. Success in this role will leverage their understanding of technology and business acumen to assess requests and find solutions that meet stakeholder needs. A successful candidate will have demonstrated the ability to effectively work with all organizational levels within a fast-moving high-technology company, particularly interfacing between sales teams, IT, and internal cross-functional stakeholders.

WHAT YOU'LL DO

• Oversee provisioning & de-provisioning process of all sales tools across our go-to-market team
• Document technical requirements for system and process enhancements to ensure successful execution of top business objectives
• Work with GTM Operations leadership to support functional enhancements and optimization projects for Salesforce, Outreach, Gong, ZoomInfo, DemandBase, LinkedIn Sales Navigator, Distribution Engine, and other industry leading technologies
• Ad hoc support for run-the-business Salesforce changes including: new or updated permissions sets, flow or validation rules
• Work closely with our enterprise systems team on system bugs and issues to increase value from sales tools and streamline business processes
• Perform initial triage on system bugs or issues to guide appropriate teams to deliver timely solutions to the business
• Provide excellent follow-through and support when needed; ensure a smooth transition when directing issues to other teams
• Own data hygiene in Salesforce and connected sales tools including duplicate management, data completeness, and legal tags (ex. banned contacts)
• Resolve systems bugs or issues that come through the Salesforce ticket queue, working with key cross-functional teams including Enterprise Systems, GTM Operations, Sales, Marketing, and Customer Success stakeholders

WHO YOU ARE

• Strong belief in the value of customer service and stakeholder management
• Passionate and curious about finding new ways to use technology to improve business processes
• Strong communication and interpersonal skills; must be able to foster and maintain positive partnering relationships with sales and internal departments
• Self-starter, highly analytical with sound decision-making skills
• BS/BA required
• 2+ years of experience in sales operations and/or Salesforce.com administration (Salesforce Admin certification preferred)
• 2+ years of experience with the internet or software as a service (SaaS) industry
• Experience working in high-growth, performance focused environment