Operations Support Analyst (Life)

Job Family
Vendor Management
Who We Are
Transamerica has been helping people feel better about the future for more than 100 years. We provide investment, retirement, and life insurance solutions to more than 11 million customers throughout the U.S. But the way we see it, our responsibility goes beyond our clients’ accounts. We’re in the business of helping people live well and empowering them to create a better tomorrow through the financial and health-related habits they form today. We help people prepare by providing solutions that consider the whole picture.
What We Do
Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, Employee Benefits, and Financial Assets), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People, Places & Brand; Risk; and Technology).
Summary
The Vendor Liaison Group serves as the single point of contact for approved vendor contracts and vendor compliance for the Operations organization. Responsible for vendor oversight, vendor execution, and strategic oversight for vendors providing services to operations, onshore/offshore staff augmentation, and other forms of operational engagement services, as well as the vendor needs for other business organizations.
Transamerica may offer positions at different job levels including, but not limited to, base, intermediate, senior, lead, etc. Offers will be based on candidate’s relevant experience, knowledge, and skills.
This position is available in various functions: Case Management, Customer Call Center & Service Support.
Hiring managers are: Maureen Garish, Barrett Gates & Joe Strathman

Responsibilities:

• Work with management in developing internal and external (vendor) SLAs and metrics necessary for monitoring the results of vendors.
• Work with various organizations for the completion of procurement, on-boarding and payment processing activities.
• Monitor the results and identify needed improvements through request for feedback.
• Assist in developing and maintaining successful working relationships with vendor representatives.
• Develop company guidelines and best practices for vendor management and viability measures.
• Work with legal and organization management to drive contractual or legal agreements through negotiation to final execution.
• Assist in ongoing management and oversight for vendor contracts once executed.
• Help with analyzing vendor performance data on a regular basis and perform follow up activities to ensure vendors adhere to company quality measures.
• Serve as the liaison between organization management and vendors to ensure vendor partners are effectively managed and contracts are fully leveraged.
• Work with management to determine internal and external (vendor) reporting requirements and enforce the delivery of accurate and timely information.
• Participate in regular performance reviews with vendors and communicate needed improvements.
• Assist the organization in the application of vendor selection criteria processes and develop the RFP.
• Develop opportunities to influence strategic vendor direction/initiatives to ensure they are aligned with the needs of the organization and drive year over year performance improvements from these vendors.

Qualifications:

• Bachelor’s degree in Business or related field, or an equivalent combination of education and work experience.
• Excellent organizational skills and ability to work independently.
• Minimum 0-2 years’ experience in a vendor liaison/management or similar role.
• Strong communication and listening skills.

Preferred Qualifications:

• Strong analytical skills.
• Ability to facilitate meetings and effectively lead discussions.
• Ability to build and maintain effective working relationships with all levels of management and staff.
• Strong preference for prior Transamerica experience and/or knowledge of Transamerica Operations
• Experience in vendor pricing methods such as rate cards and pricing methodologies. Knowledge of industry best practices in contract negotiation.
• Demonstrated ability to define and manage vendor management processes.
• Demonstrated understanding of vendor management concepts and implementation techniques including contract negotiation and vendor performance monitoring.
• Ability to prepare and effectively lead negotiation sessions.

Working Conditions:

• Your working location designation is Remote. Remote means that you will not be expected to work from a Company office location on a routine basis. When not working in a Company office location, you will be expected to work from your home or other approved workspace in the U.S.
• Occasional travel.
• Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.** 

The salary for this position generally ranges between $65,500 - $87,000 annually. This range is an estimate, based on potential qualifications and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.  
Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at Company discretion. 
This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.
What We Offer
For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.
Compensation Benefits

• Competitive Pay
• Bonus for Eligible Employees

Benefits Package

• 401k Match
• Dental Insurance
• Tuition Reimbursement
• Vision Insurance
• Employee Stock Purchase Plan
• Career Training & Development Opportunities
• Pension Plan
• Medical Insurance
• Employee Discounts
• Disability Insurance

Health and Work/Life Balance Benefits

• Inclusion and Diversity Programs
• Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
• Employee Assistance Program
• Referral Bonus Programs
• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
• Employee Recognition Program
• Employee Matching Gifts Program
• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
• Paid Time Off starting at 160 hours annually for employees in their first year of service.
• PTO for Volunteer Hours
• Back-Up Care Program
• Peer Recognition Program (BRAVO)
• Adoption Assistance
• College Coach Program
• Employee Resource Groups

Inclusion & Diversity
Transamerica has made a strong commitment to inclusion and diversity, and we are proud to be an organization where all perspectives are valued. Transamerica has earned recognition for its strong efforts year-over-year, including from the Human Rights Campaign’s Foundation Corporate Equality Index, the Diversity Best Practices Inclusion Index, and Seramount’s “100 Best Companies” list.
In addition, as part of Transamerica’s commitment to maintaining an inclusive workplace, the company sponsors employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees and provide a supportive environment for raising diversity awareness and promoting inclusive behavior.
Giving Back
Transamerica believes our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a combination of financial grants and the volunteer commitment of our employees, this foundation supports nonprofit organizations focused on the education, health, and well-being of the communities where we live and work.
https://www.transamerica.com/why-transamerica/aegon-transamerica-foundation
Transamerica’s Parent Company
Aegon acquired the Transamerica business in 1999. Aegon’s roots go back more than 175 years to the first half of the nineteenth century. Since then, Aegon has grown into an international company, with businesses in the Americas, Europe, and Asia. Today, Aegon is one of the world’s leading financial services organizations, providing life insurance, pensions, and asset management. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.
Websites
Transamerica | Protecting Your Wealth and Health since 1906
Aegon Group Corporate Website | Aegon
Management Team
Transamerica Leadership - Standing For Financial Innovation Since 1906 | Transamerica