Renewals Associate Jobs

Minimum of 4+ years’ experience in renewals, sales operations, account management, and/or equivalent client engagement.

Experienced knowledge of Microsoft Excel and prior touch points with modeling and analysis is crucial in performing the role optimally

Comfortable addressing groups and executive management

Strong oral and written communication skills (with 3+ years proven experience working with external clients ideal).

Track and manage all activity in Salesforce (SFDC).

Work closely with Finance and Legal teams to ensure all contracts are accurate

Experience in procurement and/or contract management an asset

2 years experience in a Sales, Renewal, or Account Manager role at a SaaS company or equivalent

Proactively manage the renewal process to ensure renewals are closed in a timely fashion

Evaluate usage and complete the true-up requirements

Strong client-facing communication skills. Must be able to negotiate and problem solve

Aptitude for sales, strong analytical skills

Bachelor's Degree or equivalent work experience

Basic knowledge of insurance products

Strong written and verbal communication skills

Ability to establish and build healthy working relationships and partnerships with clients, vendors and peers

Analytical and problem solving mindset

Work with Program Manager/Director to execute against renewal retention strategies

Bachelors Degree or equivalent experience

3+ years of commercial P&C underwriting experience as well as multi-line rating experience

Comprehensive knowledge of commercial underwriting concepts, principles and processes

Results and goal driven mentality with strong problem-solving abilities

Excellent verbal and written communication skills

Proven strong leadership skills and senior level management experience in the software industry

Prior SaaS Renewals and/or Sales management experience is required

Ability to lead meetings with 20+ people in a managerial capacity; ability to also deliver presentations to Executive Level audiences

Strong collaboration skills partnering with other business areas

Prior experience with Salesforce.com preferred

Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.

3+ years of experience in Renewals, Sales Operations, Account Management, or Customer Success

SFDC Report building and Opportunity/Contract management experience

Gather requirements from Sales/Partners/Customer for renewal, expansion and upsell opportunities with clear understanding of co-term/true-up calculations and quoting.

Relevant industry experience: High Tech, SaaS, Cybersecurity preferred

Bachelor's degree from an accredited college or university or relevant experience.

Previous experience managing SaaS Subscription renewals process ideal.

5+ years of experience in renewals management, sales management or senior field operations at B2B SaaS companies

Support global renewal manager territory assignments and quota setting processes

Experience working in high-growth, effectiveness and efficiency focused environments

Experience designing and developing reports, metrics, and dashboards

Mental health, wellness & fitness benefits

Drive a standardized framework and best practices for the Renewals team

Manage the renewal timetable for customers in your cohort

You’ve got a thirst for knowledge, and are keen to understand our app

You have experience collaborating with other teams to achieve your goals

You aren’t afraid to present new process ideas internally that create a better customer experience

45-minute video call with the Hiring Manager

Being familiar with our Product Roadmap so that you can get customers excited about their next 12 months with us

Acquire the skills to analyze and report accurate rolling 90-day forecasts of renewals in your territory

Work cross-functionally with Legal and Finance teams to provide exceptional proposals and renewals contracts

Gain insider knowledge on Remix by Via’s catalog of products, trends involving customers, Via’s competitors and the mobility/transportation industry

Experience working at a late stage startup or in the public sector

Collaborate with key decision-makers to identify and distill customer requests which ensures timely delivery on customer commitments

Identify upsell/cross-sell opportunities upon contract renewal to maximize the efficiency and quality of the customers’ services

Prior experience in a customer support/customer service role or a strong desire to learn

Excellent interactive and communication capabilities, both written and verbal, especially in customer-facing roles

This is a remote position that can be based anywhere in the USA.

Ensuring current customers receive the assistance they need from Coalition’s sales, security, insurance, and claims teams

Partnering with Territory Renewal Leads to ensure appropriate prioritization and focus is given to upcoming renewals

Effectively maintaining queues and work dashboards to answer customers on a timely basis

Possesses strong organizational and time management skills, driving tasks to completion

Prefer two years prior experience at a management level

Able to be diplomatic when handling calls/correspondence for Management.

Manages the development of business solutions for the greatest efficiency.

Works effectively with IT in order to manage system changes and mitigate any risks presented.

Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.

Minimum of 4+ years’ experience in renewals, sales operations, account management, and/or equivalent client engagement.

Experienced knowledge of Microsoft Excel and prior touch points with modeling and analysis is crucial in performing the role optimally

Comfortable addressing groups and executive management

Strong oral and written communication skills (with 3+ years proven experience working with external clients ideal).

Track and manage all activity in Salesforce (SFDC).

Work closely with Finance and Legal teams to ensure all contracts are accurate

REMOTE OPPORTUNITY* - Pacific, Mountain, Central or Eastern Time Zones Welcomed

Facilitate sales calls with existing customers using a value-based sales methodology, defined call structure, and the Renewals Manager Playbook.

MUST HAVE Minimum 1 year experience at technology company with a software-as-a-service subscription model in sales or customer support capacity

MUST HAVE 2 years experience in customer-facing professional experience

MUST HAVE 1 year experience working within Salesforce CRM

Follow through with your commitments and responsibilities, and if you’re blocked from doing so, communicate that to leadership.

Manage cross-functional team communication, briefings, and weekly status calls

7+ years of experience developing global marketing campaigns for a large company

Excellent written and oral communication skills

Excellent PowerPoint skills and comfortable presenting to large audiences online

Click below to learn more about our benefits in the US.

Define sales and marketing actions to support retention and growth opportunities

Prior experience in a customer support/customer service role or a strong desire to learn

Excellent interactive and communication capabilities, both written and verbal, especially in customer-facing roles

Ensuring current customers receive the assistance they need from Coalition’s sales, security, insurance, and claims teams

Partnering with Territory Renewal Leads to ensure appropriate prioritization and focus is given to upcoming renewals

Effectively maintaining queues and work dashboards to answer customers on a timely basis

Performing administrative insurance functions to keep our growth engine humming

Experience scaling a team in a fast-growing SaaS company or similar organization.

Experience working with enterprise accounts to solve problems.

Experience using Salesforce, Oracle, Zuora and other similar tools.

Experience in customer success processes and methodologies.

5+ years of client facing experience in consulting, sales, or customer success roles.

Exceptional communication skills, both written and verbal.

5+ years of Sales / Customer Success / Account Management experience preferably within an Enterprise SaaS organization

You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments

Bachelor degree or equivalent experience

You will maintain and report an accurate rolling 90-day forecast of renewals in your territory

You will negotiate and execute renewal contracts (in partnership with legal) that align to customer goals

You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth

Minimum of 4+ years’ experience in renewals, sales operations, account management, and/or equivalent client engagement.

Experienced knowledge of Microsoft Excel and prior touch points with modeling and analysis is crucial in performing the role optimally

Comfortable addressing groups and executive management

Strong oral and written communication skills (with 3+ years proven experience working with external clients ideal).

Track and manage all activity in Salesforce (SFDC).

Work closely with Finance and Legal teams to ensure all contracts are accurate

Highly organized / strong time management skills

Inventory/installed base management experience is a plus

Manage existing programs to maximize company revenue and resolve customer-related contract issues

Manage & forecast the subscription pipeline for territory

Create programs with Marketing Manager to proactively encourage renewal activity with partners

2+ years prior customer service experience

3+ years of B2B SaaS Renewals at scale/ Program Management experience

Have managed a large volume of customers

Experience in a startup or similar environment is strongly preferred

We offer “take what you need” PTO, and have a genuine, supportive culture around work life balance and boundaries.

Some of us work near or in corporate offices (pandemic permitting) but many of us work remotely full time.

We provide comprehensive benefits to reward and support our employees.