Remote It Helpdesk Support Specialist Jobs in Fremont, Iowa

Provide admin assistance as requested for internal systems and credential management for third party vendors.

Management of user accounts, security and distribution groups as needed

At Least 1-2 years of experience and key knowledge of the following:

Cloud-based portal management (Google, Office 365, etc.)

Keep Support Team manager informed of user-related support requests as needed

Chat and Phone-based Support to assist our internal employees with Information Technology related issues

Provide technical support for the FactoryTalk OperationSuite of products with a concentration on ThinManager

To learn more about our benefits package, please visit at www.raquickfind.com.

Support internal and external customers including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers

Support by telephone, email or technical notes and collaborate to solve complex troubleshooting and show technical engineering expertise

Occasionally cover a shift after hours and carry a weekend support phone to provide support for 24x7 customer.

Bachelor’s Degree in Electrical or Computer Engineering, Computer Science, or Information Systems

6. Previous education or professional certifications may be considered in lieu of work experience.

2. Escalate tasks due to need for higher level of technical ability or customer service skills required.

5. Strong customer service, interpersonal, and communication skills.

1. Two-year college degree, with a concentration in Computer Science or related discipline or equivalent work experience.

2. A minimum of one year of experience in computer troubleshooting or a similar technical field.

4. Microsoft Office Specialist certifications: Excel, Word, PowerPoint, Outlook.

Benefits include Paid Time Off, 401(k) & Health/Life/Vision/Dental insurance

CST won the 2022 Top Workplace Award locally and nationally–and 2023 Best Place for Working Parents Award

We are the nation’s largest interlock provider

Growth Oriented- 7 years of over 10%+ growth annually. Doubled in size over the past 2-3 years

Ongoing Professional Training online via Litmos

Check out this list of just a few of the many good reasons why…..

Should have solid work experience with testing management tools and concepts and have a solid knowledge of automated testing tools.

Responsible for ensuring end to end testing methodology including all appropriate documentation and requirements.

Participates in requirements gathering sessions or solicits information on incomplete requirements.

Knowledge of performance and security vulnerability testing is a plus.

Required Work Experience: 3+ years related work experience in progressive work experience in business and/or system testing.

Required Education: High school diploma or GED.

Seven years of technology management, including IT service management or production support experience

Strong understanding of service management frameworks (ITIL); working knowledge of integrated service management tool(s) such as ServiceNow.

Experience overseeing and executing in ITIL operations processes including incident management and problem management,

Experience and understanding of Information Systems (IS) Incident and Problem Management principles and process lifecycle

Interpersonal and relationship management skills

Experience with service management across different locations and a multi-sourced environment

Life Insurance - 100% paid for by company

Extended holiday periods, including the entire week of Christmas

Internet and Cell Phone reimbursement

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Data entry and management within database

Remote work from home opportunity within the United States

Education: Preferred but not required - High School Diploma/GED/AA

Customer service or related experience

Opportunity to partner with medical device and diagnostic manufacturers

Tech-enabled, outsourced commercial service teams and technologies

Active Directory knowledge: Familiarity with Active Directory account management, group policies, and user permissions.

Active Directory management: Assist users with account administration, password resets, group memberships, and access permissions.

Experience: Minimum of 2 years of experience in a Help Desk or technical support role, preferably in a Level 2 capacity.

Technical expertise: Strong troubleshooting skills in laptop, desktop, and iPad hardware, with a good understanding of software applications.

Printer support: Experience troubleshooting printer-related problems and configuring print settings.

Customer service skills: Excellent verbal and written communication skills with a strong focus on customer satisfaction.

Accuracy in IT asset security and management tools and inventory.

Compliance with asset management for SOC2.

CompTIA A+, N+, and Security+ certification or equivalent knowledge.

Ability to acquire knowledge and cross-train within the IT team.

Strong problem-solving, analytical, and critical thinking skills.

Excellent organizational, administrative, and interpersonal skills.

Remote Management and Monitoring System Management and Ownership

Managing JumpCloud Identity and Access Management/SSO system

Accuracy in IT Asset Security and Management Tools and Inventory

Maintaining Asset Management Compliance for SOC2

Ability to cross train and acquire knowledge across the IT team's support responsibilities

Coordinate well with team members through chat, project management tooling and in person

At least 1 year of experience working in an IT role

Excellent communication skills and professionalism

Certifications such as A+, CCNA, etc.

Experience providing IT Support for businessesBOUT THE IT SUPPORT TEAM

You want to work somewhere fun with helpful co-workers and accessible leaders and managers.

Experience providing IT Support for businesses

Work with IT management to provide proper levels of customer service based on customer needs.

Working knowledge and experience with Windows 10 and VDI software operating systems; Microsoft Office suite.

Work with remote users across corporate environment to provide support with various remote-control software.

Between 1-3 years of work experience is required.

General knowledge of Information Technology concepts and procedures

Knowledge of computer hardware and peripherals

Strong communication skills, ability to work cooperatively with coworkers, management, and vendors

Support users at their desk, over the phone, and remotely

Be “remote hands” for working on servers and networking equipment

Strong problem diagnosis and creative problem-solving skills

Critical thinking skills: make assessments and provide solutions to problems.

Eligible for discretionary benefits: annual performance bonus of 10%

Accurate data entry and management within the provided database

Education: Preferred but not required – High School Diploma/GED/AA

Customer service or relevant experience

Professional phone demeanor with excellent communication skills

Equal employment opportunities are provided for all, including veterans and candidates with disabilities.

As the COVID-19 virus continues to evolve, Hiring Company and its employees have specific requirements regarding vaccination status.

Outstanding organizational and time-management skills

Proven experience as IT Technician or relevant position

Excellent diagnostic and problem solving skills

Good knowledge of internet security and data privacy principles

Work with IT team to handle all IT help desk requests, follow up to ensure complete

Report on/track requests for trends/recurring issues that need to be resolved

You want to work somewhere fun with helpful co-workers and accessible leaders and managers.

At least 1 year of experience working in an IT role

Excellent communication skills and professionalism

Certifications such as A+, CCNA, etc.

Experience providing IT Support for businesses

You love Helping People Accomplish More through supporting IT systems.

Database design and administration knowledge preferred.

Knowledge of computer programming is a plus.

Experience with application support software preferred (incident reporting, testing, etc.).

Under general direction, performs analysis, design, implementation and maintenance activities in various areas of IT.

Conducts feasibility studies, prepares reports, records progress and creates solutions to IT problems/issues.

Participates on assignments of low to medium complexity.

2+ years of related experience or equivalent certifications required

Gain experience in planning and installing personal devices and workstations

Develop problem-solving and analytical skills in resolving customer reported incidents

Enhance your knowledge of computer hardware and software systems

Excellent verbal and written communication skills

Strong interpersonal and customer service skills

Good time-management skills with the ability to multitask concurrent priorities in an organized manner.

Maintain various confidential patient and/or health information in compliance with company policies and procedures, HIPAA and other regulatory requirements.

Maintain current knowledge of all applicable devices and/or troubleshooting techniques to continually provide effective technical support.

0 - 1 year's related experience.

Prior experience in a customer service or call center environment desirable.

Detail oriented with good analytical and organizational skills.