Remote It Helpdesk Support Specialist Jobs in Michigan

Active Directory knowledge: Familiarity with Active Directory account management, group policies, and user permissions.

Active Directory management: Assist users with account administration, password resets, group memberships, and access permissions.

Experience: Minimum of 2 years of experience in a Help Desk or technical support role, preferably in a Level 2 capacity.

Technical expertise: Strong troubleshooting skills in laptop, desktop, and iPad hardware, with a good understanding of software applications.

Printer support: Experience troubleshooting printer-related problems and configuring print settings.

Customer service skills: Excellent verbal and written communication skills with a strong focus on customer satisfaction.

General knowledge of cable management and general phone administration.

Minimum of 1-year IT experience.

IT Certifications preferred but not required.

Serves as contact for Internal Bank IT Help Desk Support

Originates and resolves help desk incidents and change orders in a timely manner

Assists with new employee setups, adds, changes, and/or moves