Remote/Onsite It Support Specialist

ABOUT THE IT SUPPORT TEAM

Our support team is broken down into two main groups. The first tier is our first responders, tasked with receiving all support requests and promptly handling them. At times, the requests received are too complicated for the first responders and require more technical troubleshooting. When this occurs, the tasks are handed off to our reinforcements group.

The Support Consultants are members of our first responder group who spend their day working on a variety of issues for our customers. We take great pride in being responsive and helping people accomplish more with the use of technology. Elevate your problem-solving skills to new heights and make a meaningful impact in resolving challenging technical issues.

Common issues that you will work on include desktop, server, network, virtualization, and storage troubleshooting. You will work on problems that may be intermittent and difficult to resolve.

In our Hybrid role you will be working remotely, but will be added to a rotation of IT Support staff in your area to work on site at various client locations, as needed. Onsite work can be up to 50% of the time.

THIS ROLE IS FOR YOU IF:

• You want to work in a role that consistently provides you with the ability to go home on time
• You are interested in working in a company that encourages and helps you increase your skill-sets and continue your education through training and certification assistance
• You are comfortable and capable of troubleshooting and solving issues that may affect a small to medium-sized business
• You want to work somewhere fun with helpful co-workers and accessible leaders and managers.
• You’d like to be surrounded by team members that you can learn from and collaborate with
• You want to work for a company that listens to its staff and continues to work toward being a Great Place To Work
• You love Helping People Accomplish More through supporting IT systems.

REQUIRED:

• Ability to diagnose and fix complex hardware and software issues for desktops, servers, cloud services, and networks
• At least 1 year of experience working in an IT role
• This position entails performing support work for various clients while being stationed at a client facility in your local area. You may work in a rotation in the future at the client site, where one week you will be at the client location, the next you’ll be working remotely from home.
• Excellent communication skills and professionalism
• Strong passion for working with information technologies
• Excellent organizational skills

PREFERRED:

• Certifications such as A+, CCNA, etc.
• Degrees in Information Systems or similar
• 1 years experience providing IT services to businesses working for an MSP on a helpdesk or 3 years with a single organization working on a help desk
• Experience providing IT Support for businesses

Job Type: Full-time

Pay: $35,000.00 - $75,000.00 per year

Benefits:

• 401(k) matching
• 401(k)
• Vision insurance
• Paid time off
• Health insurance
• Professional development assistance
• Tuition reimbursement
• Dental insurance
• Referral program
• Flexible schedule

Schedule:

• 8 hour shift

Work Location: Remote