It Support Technician - Helpdesk

Interested in working with one of the markets leading manufacturers? Greenheck Group is a leading growth-focused, environmentally conscious, commercial HVAC manufacturer. Join our team, which proudly designs and manufactures the most comprehensive line of ventilation products in the industry. Greenheck Group is a dynamic multi-branded international organization. Our equipment is used worldwide in commercial, institutional, and industrial facilities, ranging from comfort ventilation to manufacturing processes. Our efficient products improve comfort, safety, and health of lives across the planet. Since 1947, we are deeply committed to helping you “Build Your Future,” through professional growth, challenging leadership roles, and exciting opportunities around the world.

Your Opportunity:

As an IT Support Technician, you will assess and recommends hardware and software configurations, installs and maintains PC hardware, software and vendor provided systems. "Systems" may include other computer hardware and networking equipment. Performs diagnostics and trouble shooting. Provides technical assistance and training to end users and technical staff. This individual works directly with end users and must be able to effectively communicate procedures and solutions at all levels of user experience in a professional manor. Must be able to work flexible hours to assist with computer maintenance and upgrades. Considerable initiative and independent judgement are exercised in making technical decisions.

What you’ll be doing:

• Schedule activities to obtain the most effective use of time.
• Attend technical conferences, formal training classes, and seminars to keep abreast of new hardware and software product developments.
• Install, maintain and support network and data communication hardware and software.
• Install, maintain and support operating system software, including the determination of errors and the application of corrections, as necessary.
• Work with remote users across corporate environment to provide support with various remote-control software.
• Inspect PC equipment, set up and test PC's and peripherals such as monitors, keyboards, printers, wireless accessories. Prepare PC's for delivery and installation at users work center or shop floor.
• Work with support personnel in all areas of IT including Networks, Desktops, Programming, Systems, and Analysis for issue resolution and continuous improvement.
• Diagnose system hardware, software, and operator problems. Recommend or perform minor remedial actions to correct problems based on knowledge of system operations.
• Provide first and second level of trouble-shooting in resolving problems. Use ticketing software to document and escalate issues to additional support teams.
• Maintain good working relationships with manufacture vendors and support providers
• Work with IT management to provide proper levels of customer service based on customer needs.
• Coordinate the work of vendor representatives assisting in system maintenance or upgrades.
• Develop policies and procedures that outline how problems are identified, documented, assigned and corrected.

What you should have:

• Must be able to work hours necessary to insure timely completion of projects
• Work requires extensive technical or specialized training such as that which would be acquired in the first two or three years of college or technical school.
• Knowledge of computer hardware and peripherals
• Basic knowledge of the Internet and associated application software
• Ability to grasp complex technical issues quickly with good retention of knowledge
• Ability to establish effective service-oriented working relationships with IT staff and end users
• Working knowledge and experience with Windows 10 and VDI software operating systems; Microsoft Office suite.
• General knowledge of Information Technology concepts and procedures
• Demonstrate a desire to remain current with new technology and concepts
• Ability to trouble-shoot and analyze problems
• Between 1-3 years of work experience is required.
• Ability to communicate effectively both orally and in writing
• Knowledge of networking with host systems and software to provide terminal emulation
• Ability to work well under intense pressure

Why you’ll love it here:

Hear directly from our team members about why they love it here!

https://careers.greenheck.com/content/Why-Greenheck-Group/?locale=en_US

Benefits for you and your family:

Our benefit packages and salaries are among the best in our industry. Benefits may vary slightly by location, but usually include:

• 401(k) Retirement savings plan
• Dental insurance
• Employee Assistance Program
• Health insurance
• On-site clinic and fitness center (Schofield location)
• Paid vacations and holidays
• Flexible spending accounts for medical or dependent care expenses
• Prescription drug benefits
• Tuition assistance
• Employee Wellness Program

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.