It/ Helpdesk Tech Support

Would you like to work for the #1 Home Builder in Idaho? CBH Homes has also been ranked as a Best Place to Work in Idaho for over 11 years. Are you organized, self-motivated, tech-savvy, and comfortable working in a fast-paced homebuilding environment?

We are looking for a qualified IT Technician to assist our IT Department. To succeed in this role, this person needs to have thorough knowledge of computer software, hardware, various internet applications, networks, and operating systems. They must be critical thinkers and problem-solvers with great attention to detail. Since end-user support and teamwork are important aspects of the role, excellent communication and people skills are required.

Responsibilities

• Set up workstations with computers and necessary peripheral devices (routers, printers, etc.)
• Work with IT team to handle all IT help desk requests, follow up to ensure complete
• Keep hardware in IT area organized
• Report on/track requests for trends/recurring issues that need to be resolved
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Identify computer or network equipment shortages and place orders
• Check computer hardware (HDD, mice, keyboards, etc.) to ensure functionality
• Maintain Hardware Inventory per company/user (including printers, computers, cell phones)
• Review / Approve printer, cell phone, related IT contracts and Invoices
• Install and configure appropriate software and functions according to specifications
• Set up/Manage Network users

Requirements

• Good knowledge of internet security and data privacy principles
• Proven experience as IT Technician or relevant position
• Excellent communication ability
• Excellent diagnostic and problem solving skills
• Outstanding organizational and time-management skills
• In depth understanding of diverse computer systems and networks
• Hours are 8:00 am to 5:00 pm, Monday through Friday

Benefits

• Quality Health Care Plan that includes Medical, Dental, Vision
• Paid Time Off
• Quarterly Growth Reviews
• Retirement Plans
• Competitive Wages