Remote It Helpdesk Support Specialist Jobs in Union, Arkansas

Data entry and management within database

Remote work from home opportunity within the United States

Education: Preferred but not required - High School Diploma/GED/AA

Customer service or related experience

Opportunity to partner with medical device and diagnostic manufacturers

Tech-enabled, outsourced commercial service teams and technologies

Accuracy in IT asset security and management tools and inventory.

Compliance with asset management for SOC2.

CompTIA A+, N+, and Security+ certification or equivalent knowledge.

Ability to acquire knowledge and cross-train within the IT team.

Strong problem-solving, analytical, and critical thinking skills.

Excellent organizational, administrative, and interpersonal skills.

Accurate data entry and management within the provided database

Education: Preferred but not required – High School Diploma/GED/AA

Customer service or relevant experience

Professional phone demeanor with excellent communication skills

Equal employment opportunities are provided for all, including veterans and candidates with disabilities.

As the COVID-19 virus continues to evolve, Hiring Company and its employees have specific requirements regarding vaccination status.

2+ years of related experience or equivalent certifications required

Gain experience in planning and installing personal devices and workstations

Develop problem-solving and analytical skills in resolving customer reported incidents

Enhance your knowledge of computer hardware and software systems

Excellent verbal and written communication skills

Strong interpersonal and customer service skills

Adherence to schedules (published in the Workforce Management application).

Upskilling to support additional customers will continue directly following training graduation.

Relying on resources as trained (knowledge base, websites, support channels).

Please see below job details:

Position : Contact Center Tech Rep

Duration: 3 + months with the possibility of extension

• Collaborating with IT financial managers to develop and fine-tune software-based costs from vendors.

NO C2C OR THIRD PARTIES, MUST BE FULLY VACCINATED

• Reviewing technology agreements to analyze and pinpoint associated expenses.

• Maintaining a variety of financial models that aid decision-making across the institution.

• Participating in projects geared towards identifying opportunities for cost savings and revenue enhancement.

• Creating and optimizing data models to support the reporting infrastructure.

Experience with cost/schedule development, budgeting, Customer/Management reporting, and forecasting

Provide timely and accurate monthly reporting including variance and trend analysis for management review

Elevate critical issues/recommendations to management to ensure proactive resolution

Experience PeopleSoft, Ariba, Hyperion, and Tableau skills

Work with service owners and project managers to project capital needs and timing of expenditures

Support internal and external audit/compliance requirements

Update agency management systems accurately to reflect changes in appointment status.

Manage the creation, maintenance, and termination of individual agency user profiles within the Flood quoting system.

Collaborate with Field Managers and in-house staff to process necessary agency/producer changes, appointments, and inquiries.

Stay up-to-date with state licensing regulations and system knowledge.

Manage requests related to agency mergers and acquisitions.

Ability to manage multiple tasks with attention to detail in a high-volume environment.

Perform responsibilities within established SOX and Security compliance criteria

Service Desk/Help Desk experience is preferred.

Strong customer service, communication, and follow-up skills are fundamental to your success in this role.

Tier 1 Help Desk Specialist - Remote

Contribute positively to our customer service, incident, and request service level agreements

Coordinate escalation and resolution of technical issues with IT teams

Should have solid work experience with testing management tools and concepts and have a solid knowledge of automated testing tools

Responsible for ensuring end to end testing methodology including all appropriate documentation and requirements.

Participates in requirements gathering sessions or solicits information on incomplete requirements.

Knowledge of performance and security vulnerability testing is a plus.

3+ years related work experience. Experience Details: Progressive work experience in business and/or system testing

Must have strong knowledge of SDLC with an emphasis on testing methodologies

Previous education or professional certifications may be considered in lieu of work experience.

Escalate tasks due to need for higher level of technical ability or customer service skills required.

Strong customer service, interpersonal, and communication skills.

Two-year college degree, with a concentration in Computer Science or related discipline or equivalent work experience.

A minimum of one year of experience in computer troubleshooting or a similar technical field.

Microsoft Office Specialist certifications: Excel, Word, PowerPoint, Outlook.

• Ability to effectively communicate with co-workers, peers, and management through written and verbal communication

Akkodis is seeking Support Specialists for our client's Tactical Team for a remote opportunity

• Perform SR callback requests received from client services

• Perform any audit or reporting tasks requested by the client

• Perform quality control and approval of check reissue requests/supplemental payments

• Review call notes daily and provide feedback for corrections and coaching to supervisors

36 Months experience on Helpdesk duties, taking calls and dealing with customers and taking Level 2 application related tickets.

36 Months experience of reviewing and enforcement of Security compliance policy and procedure.

36 months experience documenting/writing training materials.

36 Months experience troubleshooting access issues/permissions, individual accounts, hardware, and applications.

36 months experience lifting up to 50 lbs. of equipment and running cable over and under furniture.

36 Months experience using ITSM service desks or equivalent.

Knowledgeable with access management, software troubleshooting, Mac OS and Windows troubleshooting, TCP/IP, VLANS, DNS, DHCP, SSL, VPN, etc

Experience working in a fully remote setting

Familiarity with MDM, endpoint protection, Identity & access management, content management and other SaaS Ops tools

3-5 years of experience in a technical support or customer service environment supporting Mac OS (95%), Windows(5%) and Linux exposure

Experience with basic technical support with Mac OS, Windows, Chrome, Gsuite, Slack, headsets, and Zoom

Experience supporting a high volume ticket queue – must have experience with Active Directory

Three years technical support experience required

Three years software or firmware testing experience required

Demonstrated experience working with and understanding the industrial use of PLCs in automated production and manufacturing environments.

Demonstrated experience utilizing and troubleshooting industrial protocols like Modbus, Ethernet IP and OPC UA

Excellent verbal and written communication skills

100% Remote, with occasional trips to Boulder for training.

Ongoing learning and skills development through our college tuition assistance, professional education certification programs and more

Series 6 -- Investment Company and Variable Contracts Products Representative Qualification

Strong communication skills and a stickler for attention to detail

Excellent inter-personal skills and the ability to build and foster relationships with your team, internal business partners and external customers

Wellness program offering employees a variety of resources designed to assist you in reaching and maintaining your optimum health

Want more details? Check out our Symetra Benefits Overview

Remedy for ticket tracking and routing; and (2) Microsoft SharePoint, as a knowledge management repository for SOP’s.

Comprehensive knowledge with application support, business processes analysis skills and problem-solving skills.

Masters or Doctorate degree may substitute for required experience

3-5 years’ experience in an Application Support role

Experience with some programming languages and willingness/ability to learn

Strong communication and collaborative skills in providing technical direction and hands-on software development to include design, development, and testing.

Effective presentation and influencing skills to interface with multiple levels of management.

Excellent project and time management skills including but not limited to risk assessment, workplan development, and management.

Lead Stakeholder Engagement and Sourcing Initiatives:Collaborates with business stakeholders and procurement management to determine sourcing category strategy.

Supplier Management:Ensures procurement process is followed and all documentation is complete and accessible in the Ariba source to pay system.

Analyzes and compares service and/or product offerings and specifications, investigates future renewal requirements and options, and resolves contract and invoice discrepancies.

Provides other services related to the sourcing, contracting, and supplier management function as required

Triage tickets for SLA and manage escalation for timely handoff to secondary tier support

Under minimal ongoing supervision, complete minor projects as assigned by the IT Manager

Remotely install, configure, and upgrade hardware/software on workstations and peripherals

Microsoft 365, Azure AD and Intune administration experience

Clear and concise oral and written communication skills to all levels of the organization.

Proficient technical writing skills (candidates will be asked to provide an improvised technical documentation sample if selected for interview).

In addition to standard health and 401k benefits, we offer referral bonuses and training/continuing education opportunities.

Problem determination (experience in root cause analysis) and problem resolution skills.

Great communication skills as they will be interacting with customers.

At least 2 yrs recent experience with HL7, Mirth, Point of Care and JavaScript.

Associate degree is fine as long as the experience is there.

The BSS Plan, Build and Run IT Specialist manages the team and related delivery activities for local systems.