Helpdesk Tech Jobs

Petro 49, Inc. is a Government Contractor and an Equal Opportunity Employer and abides by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, gender identity, sexual orientation, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment qualified individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

As a Government Contractor and an Equal Opportunity Employer we are subject to certain federal recordkeeping/reporting requirements. In order to comply, we will request information from you regarding ethnicity, race, veteran status, and disability status. Agreeing or refusing to provide this information is completely voluntary, will not adversely impact your possible employment, and will only be considered as a part of your application upon your request in compliance with our Affirmative Action Plan.

Petro 49, Inc. participates in e-verify.

General Information

Job Title: Helpdesk Tech
Contact: Hans Clark, 907-562-5000
Date Posted: 08/02/2023
Date Closed: 09/16/2023
Location: Petro Marine Services - Anchorage

Compensation and Hours

Minimum Salary: DOE
Maximum Salary: DOE
Type of Job: Full Time
Hours per Week: 40
Benefits: Health/Dental/Vision/401K
Anticipated Job Duration: Year Round

Helpdesk Technician I/II (DOE)

Company Overview:

Petro 49, Inc. is a forward-thinking company leading in technology solutions for the petroleum industry. We are seeking a skilled Desktop Support/Point of Sale (POS) Technician to join our exceptional team, contributing to the development of cutting-edge infrastructure. The ideal candidate will possess strong interpersonal and communication skills, thrive in a fast-paced environment, and be self-motivated to provide top-notch technical support. This position may involve on-site visits to various locations within Alaska and the Yukon region of Canada.

Job Skills:

Problem-Solving and Critical Thinking: Exhibit advanced problem-solving abilities and critical thinking skills to resolve complex technical issues efficiently.

Communication Skills: Demonstrate excellent oral and written communication skills, ensuring clear and effective interactions with end-users and team members.

Organizational Skills: Display strong organizational capabilities to manage tasks effectively and deliver exceptional support within established timelines.

Punctuality: Be consistently punctual and reliable in meeting assigned responsibilities and deadlines.

Duties and Responsibilities:

User Support: Provide expert user support via phone calls, email, and remote access software, ensuring timely resolution of technical issues.

Desktop and POS Support: Manage and troubleshoot desktop PCs and Point of Sale systems, ensuring optimal performance.

Active Directory and O365 Management: Proficiently handle user account creation and management in Active Directory and Office 365 environments.

Mobile Device Management: Exhibit familiarity with smartphones and other handheld devices, assisting users with configuration and troubleshooting.

Workstation and Printer Setup: Install and configure networked workstations and printers to maintain a reliable IT infrastructure.

Basic Network Support: Offer technical assistance at the network level, addressing LAN connectivity issues as required.

Project Support: Collaborate with team members and contribute to project work, demonstrating versatility and adaptability.

Continual Professional Development: Engage in ongoing learning by reading technical materials and obtaining relevant certifications to stay updated with industry trends and best practices.

On-Call Rotation: Participate in after-hours on-call rotation schedules to provide support outside regular business hours.

Skills & Qualifications:

• Hardware and Software Knowledge: Possess advanced knowledge of hardware components and proficiency in the MS Office suite.

• Basic Network Understanding: Demonstrate a solid understanding of basic network topology.

• Self-Motivated Professionalism: Be self-motivated, positive, and maintain a professional attitude towards work and colleagues.

• Education and Certifications: Hold at least a High School Diploma, and a relevant college degree (e.g., A+ certification) is preferred.

• Troubleshooting Skills: Exhibit strong troubleshooting abilities and effectively communicate technical concepts to non-technical users.

• Team Player: Work collaboratively with the team to achieve common goals and support company objectives.

• Customer Service Excellence: Possess a deep commitment to customer service ethics and practices, ensuring exceptional end-user experiences.

Physical Requirements:

This role requires the ability to sit or stand for extended periods, bend, squat, and reach as needed during the workday. You should be comfortable working on computers and screens for prolonged hours and be capable of handling wires and switches when required. The ability to lift up to 75 lbs. may be necessary. As on-site visits are part of the job, travel in airplanes and within the state of Alaska may be required. Regular attendance is crucial for this position.

Join our innovative team and be a key contributor to the advancement of technology solutions in the petroleum industry. Apply your technical expertise and commitment to customer satisfaction to help us drive success in this rapidly evolving landscape.

Petro 49. Inc.is an equal opportunity employer and does not discriminate on the basis of race, color, gender, gender identity, religion, age, national or ethnic origin, disability, marital status, sexual orientation or veteran status. We promote affirmative action for minorities, women, disabled persons, and veterans. promote a smoke-free workplace and as such, limit smoking at all facilities. We are a drug-free workplace.

Required Job Qualifications

Have you ever been convicted of a felony?
Do you have a High School diploma or GED?