Remote Helpdesk Jobs in Iowa

Remote support experience (Microsoft Teams, Zoom, TeamViewer).

Excellent written and verbal communication skills

Intermediate to advanced technical support experience for:

Fundamental knowledge ticketing systems and resolution documentation

Fundamental knowledge of databases (SQL Server or Informix)

Fundamental knowledge of JavaScript, jQuery, AJAX, .Net, and C#

Listed salary ranged may vary based on qualifications, experience, and local market.

Familiarity and good working knowledge in PC hardware and software troubleshooting.

Prior Software Application support (e.g. Outlook, etc.) experience is a plus.

Prior BPO experience in Technical Support is a plus.

Provide technical end-user support via telephone, email, or web chat.

Provide restorative or maintenance actions to resolve end-user problems.

Deliver exceptional end user experiences across the organization.

Working knowledge of Bamboo Health’s Helpdesk processes, expectations, and strategic roadmap.

Experience with Active Directory, including account and service account, distribution group and security group administration is required.

Experience working in a fast-paced, high-growth, rapidly changing work environment.

Receive competitive compensation, including equity, with health, dental, vision and other benefits.

Implement best practices and standard operating procedures for world class operational rigor and performance.

Listed salary ranges may vary based on qualifications, experience, and local market.

Requires excellent customer service skills

Solid foundation of Personal Computer experience

Overall knowledge of desktop productivity products

Attendance and schedule adherence are requirements of this position

Provide professional end-user support via telephone, email or web submits