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Remote Help Desk Jobs in Denver, Colorado

Help Desk Support Iii–Remote
By DRS IT Solutions Inc At Denver, CO, United States
Ø Preferred: Experience working within the education sector.
Ø Manage multiple tasks/activities simultaneously, switch priorities as needed.
Ø Effective and constructive interpersonal skills.
Ø General knowledge of technical applications and technologies.
The Client is looking for Citizens/GC
Ø Provide email and phone support for data respondents throughout the year.
Help Desk Level 1 (Denver) (2 Days Remote)
By Sharp Solutions At , Denver
Develop and maintain operational & knowledge management documentation in the Service Desk Tier 1 document management system.
Manage service request queues for all support teams
Following the Knowledge Centered Support (KCS) methodology
Communicating with good customer service skills
Create service requests and correctly categorize and prioritize submitted requests based on a provided ratings scale.
Tracking calls and service requests including answering phone within 30 seconds 90% of the time
Help Desk Level 1 (Denver) (2 Days Remote)
By Sharp Solutions At , Denver, Co
Develop and maintain operational & knowledge management documentation in the Service Desk Tier 1 document management system.
Manage service request queues for all support teams
Following the Knowledge Centered Support (KCS) methodology
Communicating with good customer service skills
Create service requests and correctly categorize and prioritize submitted requests based on a provided ratings scale.
Tracking calls and service requests including answering phone within 30 seconds 90% of the time
Help Desk Specialist Jobs
By Insight Global At Denver, CO, United States
User Assistance: Assist employees with using conference room technology effectively, offering guidance and training as needed to enhance their experience.
Collaboration: Collaborate with IT teams, facilities management, and other departments to address cross-functional issues that impact the functionality of conference rooms.
Previous experience troubleshooting and installing Microsoft Teams
Strong knowledge of conference room equipment, audio-visual systems, video conferencing platforms, and presentation tools
A passion for providing exceptional customer service and making the conference room experience enjoyable for all users
Documentation: Maintain comprehensive documentation of conference room setup, configurations, and issue resolution processes for reference and knowledge sharing.
Help Desk Specialist, Tier Ii (Remote)
By Scion Staffing At Denver, CO, United States
Paid training for continuing education
Troubleshooting technical issues with Microsoft's core business applications, cloud offerings, and virtual environments
Implementing and supporting remote access solutions, including VPNs, terminal solutions, and Citrix
1+ years of experience in Help Desk Support, ideally in an MSP environment
Remote Help Desk Specialist, Tier II
$60-70k per year starting salary
Help Desk Agent Bilingual (Spanish/English), Remote
By Cherokee Federal At , Fort Collins, Co $18 - $20 an hour
Utilizes excellent customer service skills and exceed customers’ expectations
Preserves and grows your knowledge of help desk procedures, products and services.
Performing other related duties and responsibilities as assigned/required.
One (1) year of experience in call center or help desk environment is preferred.
One (1) year of customer service experience is preferred.
Working knowledge of Windows 10 and computer basics
Pc Help Desk - I
By ANB Bank At , Cheyenne, 82001, Wy $18 - $21 an hour
Demonstrates excellent listening and communication skills with customers, peers and management.
Benefits Package Offered (Subject to Eligibility Requirements)
High school graduate or equivalent; or equivalent combination of education and experience.
Excellent customer service and people skills.
Ability to multitask and manage multiple priorities.
Respond to assignments from PC Help Desk Manager in a timely and professional manner.
Help Desk Specialist Jobs
By TechJoy At Waukesha, WI, United States
Strong technical support and troubleshooting skills
Proven experience in help desk support and customer service
Excellent communication skills and attention to detail
CompTIA A+ Certification or equivalent is preferred
Expertise in desktop computers and hardware configurations
Ability to work well in a team and independently
Help Desk Manager Jobs
By Ascendo Resources At Metro Jacksonville, United States
Knowledge, Education and Skills Required:
Expected to be a team player with solid project management skills
Manages the Help Desk staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities
Responsible for improving team efficiency for incident resolution and cost management initiatives
Manages, develops, and improves on-boarding and off-boarding tasks and processes to ensure positive experiences for employees
Performs other duties and responsibilities as assigned by the Director of Information Technology
Help Desk Administrator - Linga (Remote)
By PNC At Naples, FL, United States
Utilizes new utilities and tools to provide remote technical support services on desk-side equipment, for customers.
Provides the first line of support and problem resolution for technology products or applications.
Maintains written documentation on each call; escalates complex problems to the next level of support as required by documented procedures.
Monitors telephone calls and e-mails to maintain quality services and track problems, to ensure their timely resolution.
to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
Help Desk Specialist Jobs
By CompTech Computer Technologies At Columbus, Ohio Metropolitan Area, United States

Two (2) years of IT experience

One (1) year of Help Desk experience

Remote Help Desk Support
By Phyton Talent Advisors At New York, NY, United States
Candidate must have strong troubleshooting skills / knowledge in the following areas required to support our customers:
Primary responsibilities include but not limited too, basic technical support and assistance
- knowledge of Windows OS (Win 10 and 11), Microsoft application features and troubleshooting
- knowledge of MAC operating system
- Effective analytical and problem-solving skills
- Possess knowledge of desktop hardware and software and able to address issues by following established procedures
Help Desk Specialist Jobs
By MicroFuze IT Inc At Corsicana, TX, United States
·Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly.
·Strong problem-solving and analytical skills to diagnose and resolve technical issues effectively.
·Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional, etc.) will be a plus.
·Familiarity with common operating systems (Windows, macOS, etc.) and productivity software (Microsoft Office, Google Workspace, etc.).
·Basic understanding of networking concepts and protocols.
·Customer-centric approach with a commitment to delivering exceptional service and support.
Help Desk Specialist Jobs
By Duane Morris LLP At Greater Philadelphia, United States
The hours for this position will be 12:00 pm - 8:00 pm.
· Comprehensive Healthcare, Dental, Vision, and Prescription Plans
· Commuter, HSA and FSA Spending Accounts
· Short-term and Long-term Disability and Life Insurance Coverage
· 401k and Pension Plan
· 22 PTO Days, 11 paid holidays
Help Desk Manager (Dc Metro Area)
By PBG Consulting At Washington, DC, United States

Help Desk Manager Location: Hybrid, DMV area Key Responsibilities: Design, implement and operate an onsite IT Service Desk to support all sites. Manage the IT Service Desk to support 400 to 2000 ...

Help Desk Specialist - Steer Health
By Steer Health At Addison, TX, United States
Excellent organizational and time management skills
Working knowledge of help desk Healthcare softwares, SaaS databases and remote control
Utilise excellent customer service skills and exceed customers’ expectations
Preserve and grow your knowledge of help desk procedures, products and services
Proven working experience in providing Help Desk support
Bachelor's degree or equivalent work experience
Help Desk Specialist - Steer Health
By Steer Health At Dallas, TX, United States
Excellent organizational and time management skills
Working knowledge of help desk Healthcare softwares, SaaS databases and remote control
Utilise excellent customer service skills and exceed customers’ expectations
Preserve and grow your knowledge of help desk procedures, products and services
Proven working experience in providing Help Desk support
Bachelor's degree or equivalent work experience
L2 Help Desk (Remote)
By DISYS At Pittsford, NY, United States
Experience supporting missioncritical systems by phone with remote login capabilities.
Integrator installation experience supporting competitive video management systems including IP cameras, DVR, and NVR systems from multiple manufacturers.
Attention to detail with excellent verbal and written communication skills (writing sample required).
Working knowledge of basic electronic devices, computers, and related software.
Familiarity or experience with troubleshooting techniques useful in diagnosing system software errors (will be tested).
Working knowledge of IP networking concepts such as the fundamental operation of TCP/IP, DHCP, routers, subnets, firewalls.
Remote Front Desk Receptionist- Remote Remote
By New Style Brander, At United States
Remote Front Desk Receptionist- REMOTE REMOTE
Answer, screen and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Receive, sort and distribute daily mail/deliveries
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
Order front office supplies and keep inventory of stock
Help Desk Specialist Jobs
By EPITEC At Greater Chicago Area, United States
Experienced with the use of ServiceNow or similar ITSM software (i.e. Remedy), specifically Incident Management and Dashboards/Reporting.
Management and facilitation of Incident reporting for Dealer eSites availability.
Additional duties as assigned by ITSM Operations management.
Requires a college or university degree, technical certification or equivalent experience.
This individual can work fully remotely supporting CST hours, Monday - Friday.
Manage Dealer eSites incidents to drive incident resolution and Mean Time to Repair (MTTR) metrics.
Part-Time It Help Desk Specialist - Remote ($19.52 / Hour)
By Talentify.io At United States
Familiarity with contact center management database
1+ years of related experience
Experience troubleshooting software and hardware issues
Previous experience working with a ticketing system
Background Investigation, Credit Check, eQIP Suitability, and Skills Assessments Required
Respond to incoming service calls and/or self-service ticketing queues to provide accurate information
Help Desk Specialist (Remote In Us)
By Talentify.io At United States
We offer competitive compensation and benefits, including self-managed PTO and significant 401k contributions.
Entry-level position, with experience or certifications preferred
Escalate customer support requirements as needed and communicate relevant information
Excellent communication and customer service skills
Ability to manage and coordinate with third-party vendors
Opportunity to work with a team that solves problems with clients, rather than for them

Are you looking for a job that allows you to work from the comfort of your own home? Look no further! We are looking for a Remote Help Desk professional to join our team and provide technical support to our customers. You will be responsible for troubleshooting customer issues, providing solutions, and ensuring customer satisfaction. If you have a passion for technology and a desire to help others, this is the perfect job for you!

Overview Remote Help Desk is a customer service role that provides technical support to customers via phone, email, or chat. The role requires excellent customer service skills, technical knowledge, and problem-solving abilities. Detailed Job Description A Remote Help Desk Technician is responsible for providing technical support to customers via phone, email, or chat. The technician must be able to troubleshoot and resolve customer issues quickly and efficiently. The technician must also be able to provide clear and concise instructions to customers on how to use their products or services. The technician must be able to work independently and be able to prioritize tasks. Job Skills Required
• Excellent customer service skills
• Technical knowledge and troubleshooting skills
• Problem-solving abilities
• Ability to work independently
• Ability to prioritize tasks
• Excellent communication skills
• Knowledge of computer hardware and software
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Previous technical support experience
• Knowledge of computer hardware and software
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of technical support principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• Previous customer service experience
• Previous technical support experience
• Experience in a help desk environment
Job Responsibilities
• Provide technical support to customers via phone, email, or chat
• Troubleshoot and resolve customer issues quickly and efficiently
• Provide clear and concise instructions to customers on how to use their products or services
• Work independently and prioritize tasks
• Maintain customer service records and logs
• Follow up with customers to ensure their issues have been resolved