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Remote Help Desk Jobs in Ohio

Help Desk Manager Jobs
By Ascendo Resources At Metro Jacksonville, United States
Knowledge, Education and Skills Required:
Expected to be a team player with solid project management skills
Manages the Help Desk staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities
Responsible for improving team efficiency for incident resolution and cost management initiatives
Manages, develops, and improves on-boarding and off-boarding tasks and processes to ensure positive experiences for employees
Performs other duties and responsibilities as assigned by the Director of Information Technology
Help Desk Specialist Jobs
By CompTech Computer Technologies At Columbus, Ohio Metropolitan Area, United States

Two (2) years of IT experience

One (1) year of Help Desk experience

It Help Desk - Remote
By Precision Staffing Services At , Cincinnati $16.50 an hour

Employment Type: Temp to Hire

Store Help Desk Associate
By Hot Topic Inc. At , Industry $20 - $22 an hour
Minimum of 1-2 years of experience in help desk support, or education with related certifications.
Technical knowledge of the following: Microsoft Windows & Apple OS X operating systems, MS Office, mobile device management.
Knowledge of POS or experience with incident tracking software (BMC Track-It) is a plus!
Demonstrates a dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly.
Ensure timely and effective resolution to all Helpdesk calls by providing technical and procedural support.
Monitor ticket queues and assigns them timely and accurately.
Help Desk Manager Jobs
By Virtual Technologies Group At Columbus, OH, United States
2+ year experience in a Customer Service Management role
Excellent leadership and people management skills
Manage and support a team of help desk technicians
Tier 2 – Generalist in technical ability but deeper knowledge to troubleshoot
Monitor and manage the escalation of service tickets as needed to escalation teams
Use reporting/dashboards to monitor, manage, and report on SLA’s in order to understand team performance and workload
Help Desk Customer Service Agent
By Liona Enterprises At Cincinnati, OH, United States
Application Support: Assist applicants with the application process for HUD programs, guiding them through the necessary steps and documentation requirements.
Previous experience in customer service, public service, or government agency operations is advantageous.
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a user-friendly manner.
Empathy, patience, and a customer-centric approach when dealing with individuals from diverse backgrounds and experiences.
Proficiency in general office practices
U.S. citizenship or legal authorization to work in the United States.
Help Desk (Monday-Friday 8Am-5Pm Est)
By PNC At Columbus, OH, United States
Utilizes new utilities and tools to provide remote technical support services on desk-side equipment, for customers.
Provides the first line of support and problem resolution for technology products or applications.
Maintains written documentation on each call; escalates complex problems to the next level of support as required by documented procedures.
Monitors telephone calls and e-mails to maintain quality services and track problems, to ensure their timely resolution.
Jr Help Desk Specialist (Ts/Sci)
By TekSynap At Columbus, OH, United States
Help provide technical assistance and support for Workflow Management services
Review, reconcile and support the management of tickets throughout their lifecycle
One or more years of related experience and have IAT I 8570 Certification within 60 days of starting
Maintains documentation of problems and meets Service Level Agreement Requirements for calls answered and resolved.
Consulting with users to identify needs and requirements.
Six (6) years of progressive experience in the field of Information Processing
Help Desk Agent I
By West Tennessee Healthcare At , Jackson, 38301, Tn
Maintain professional competency through research, study, and continuing education programs within and outside the hospital.
Completing all hospital-wide orientation, complying with policies, and accepting personal responsibility for mandatory in-service requirements.
Performs related responsibilities as required or directed.
Associate’s degree or Vocational/Technical School certification preferred.
Conduct preventative maintenance rounds taking responsibility for assigned areas.
Assist with onboarding of new users.
Help Desk Agent – Navy Modernization Help Desk
By CACI At , North Charleston, 29406, Sc
Must have prior Key Management Infrastructure experience – minimum 5 years
Strong organizational and time management skills.
Use IT Service Management (ITSM) system on a daily basis to update and close customer’s tickets after issue resolution.
Successfully completed Key Management Infrastructure (KMI) training at Camp Lejeune - Jacksonville, NC.
Must have some network engineering/configuration knowledge and experience
We offer competitive benefits and learning and development opportunities.
Sr Noc Help Desk Agent - Remote
By Connection At , Springfield, 62701, Il From $24.04 an hour
Working knowledge of monitoring software such as ManageEngine, Nagios, and SolarWinds
Develops standard operating procedures for use across the Lifecycle and Managed Services business as needed and maintains existing processes.
Working knowledge in ticketing systems such as: Service Now, AutoTask, Zoho, etc.
Working knowledge of Desktop and Server Operating Systems
Working knowledge of OS troubleshooting in Windows environment
Maintains and expands customer relationships through Service Level Agreement reporting and demonstrating continuous improvement plans.
Help Desk Tech Jobs
By University of Alabama at Birmingham At , Birmingham, Al
Utilizes Problem Management database to register problems and record most effective solutions
Or an equivalent combination of relevant education and/or experience
One (1) year of related experience required
Work Arrangement (final schedule to be determined by the department/hiring manager)
Responsible for monitoring help desk phones, e-mails and other electronic problem reporting mechanisms
Makes sure they are responding appropriately in a precise and timely manner
I.t. Help Desk
By Island View Casino Resort At , Gulfport, 39501, Ms

The Help Desk's role is to provide first level I.T. help desk support to the organization's users, assisting them with hardware and software issues via phone, e-mail or in person. Identifies, ...

Travel Help Desk Coordinator
By Marriott Vacations Worldwide At , Miami, 33176, Fl

Duties and Responsibilities Monitors and provides feedback to Arise CSPs on all Travel Department and Interval International policies and procedures. Provide guidance and assistance in problem ...

Are you looking for a job that allows you to work from the comfort of your own home? Look no further! We are looking for a Remote Help Desk professional to join our team and provide technical support to our customers. You will be responsible for troubleshooting customer issues, providing solutions, and ensuring customer satisfaction. If you have a passion for technology and a desire to help others, this is the perfect job for you!

Overview Remote Help Desk is a customer service role that provides technical support to customers via phone, email, or chat. The role requires excellent customer service skills, technical knowledge, and problem-solving abilities. Detailed Job Description A Remote Help Desk Technician is responsible for providing technical support to customers via phone, email, or chat. The technician must be able to troubleshoot and resolve customer issues quickly and efficiently. The technician must also be able to provide clear and concise instructions to customers on how to use their products or services. The technician must be able to work independently and be able to prioritize tasks. Job Skills Required
• Excellent customer service skills
• Technical knowledge and troubleshooting skills
• Problem-solving abilities
• Ability to work independently
• Ability to prioritize tasks
• Excellent communication skills
• Knowledge of computer hardware and software
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Previous technical support experience
• Knowledge of computer hardware and software
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of technical support principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• Previous customer service experience
• Previous technical support experience
• Experience in a help desk environment
Job Responsibilities
• Provide technical support to customers via phone, email, or chat
• Troubleshoot and resolve customer issues quickly and efficiently
• Provide clear and concise instructions to customers on how to use their products or services
• Work independently and prioritize tasks
• Maintain customer service records and logs
• Follow up with customers to ensure their issues have been resolved