Pc Help Desk - I

ANB Bank hires individuals who provide excellent customer service and build meaningful relationships with our customers and within our communities. ANB is committed to rewarding our team members who strengthen our company and culture. ANB offers competitive compensation and a comprehensive benefits package for this position.

• Hiring Pay Range: $18.00 - $21.00 per hour
• Schedule: Monday - Friday, 7:00am - 4:00pm OR 8:00am - 5:00pm; also requires rotating weekend On-Call schedule

Benefits Package Offered (Subject to Eligibility Requirements)

• Supplemental Life Insurance for Employee, Spouse, and Child(ren)
• Short-Term Disability
• Company Subsidized Medical, Dental, and Vision Insurance Available for Employee, Employee +Spouse, Employee +Child(ren), and Employee +Family
• Paid Vacation, Sick, and Holiday Time
• Company Provided Employee Life, Employee AD&D, and Long-Term Disability Insurance
• Employee Assistance Program
• Health Savings Account and Limited Purpose Flexible Spending Account for High Deductible Health Plan (HDHP)
• Tuition Assistance Program
• Employee Banking Services
• Free Employee Parking
• Professional Development Resources
• Discretionary Annual Bonus and 401(k) Match
• Healthcare and Dependent Care Flexible Spending Account
• Supplemental AD&D Insurance for Employee and Spouse

Summary

• Responsible for answering phone calls and responding to emails and voicemails from customers regarding technical issues in a timely, professional and courteous manner. Involves troubleshooting computer hardware, software, and peripherals/component issues; installing, configuring, and setting up Personal Computers and other networked hardware; and software installation and configuration on desktop client workstations. Also responsible for documenting technical solutions to share knowledge with team members.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

• Ability to document technical solutions in a clear, concise and accurate manner.
• Ability to work independently or in a team environment.
• Ability to multitask and manage multiple priorities.
• Ability to work extended hours as required and overtime as required.
• Desire to continually learn about computers and networking.
• Respond to assignments from PC Help Desk Manager in a timely and professional manner.
• Excellent customer service and people skills.
• Install, configure and setup new Personal Computer hardware, software and peripheral devices.
• Communicate with and treat co-workers and customers with respect and dignity.
• Be able to perform all duties of a PC Technician.
• Other duties may be assigned.
• Travel to off-site locations to support business equipment as required.
• Troubleshoot Personal Computer hardware, software, and peripheral issues using all available resources to resolve issue for customers in the most efficient manner.
• Demonstrates excellent listening and communication skills with customers, peers and management.
• Ability to work on call for 24x7 response on a rotating basis with other staff.
• Ability to lift 50 pounds and crawl into confined spaces (under desks or in wiring closets).
• Ability to follow instructions explicitly.
• Keep supervisor informed of the status of all projects, extended customer downtimes, and other important business information.
• Good reasoning ability and willingness to ask questions.
• Ability to operate a Personal Computer and business telephone.
• Alertness and ability to concentrate.
• Respond to incoming email and voice mail messages in a timely, professional and courteous manner.
• Log all contact with customers in call tracking system in a timely manner.
• Assist with company-wide software upgrades and new software installation as requested.
• Identify network problems or application issues and escalate to appropriate resources in a timely, professional manner.
• Answer incoming phone calls from customers in a professional and courteous manner.
• Maintains a current knowledge and consistent compliance and Bank Secrecy Act (BSA) requirements, as well as knowledge and consistent compliance with other banking regulations and Bank policies and procedures related to the position.

Education and/or Experience

• High school graduate or equivalent; or equivalent combination of education and experience.
• Six months hands-on experience working with Personal Computers and networks preferred.

Equal Opportunity Employer / Affirmative Action / Minorities / Female / Disabled / Veteran

ANB Bank is committed to providing Equal Opportunity in Employment. The Bank is continually trying to improve recruitment, employment, development and promotional opportunities for its employees. Our selection decisions are based on job-related factors and not on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, veteran status, or any other status protected by federal, state, or local law.

ANB Bank complies with the Equal Pay for Equal Work Act. ANB Bank requests that Applicant not disclose its wage rate history to ANB Bank. If ANB Bank for any reason comes into possession of Applicant’s wage rate history, ANB Bank will not rely on it in determining a wage rate.