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Remote Customer Success Specialist Jobs in Santa Clara, California

Technical Customer Success Manager (Remote)
By Ordr, Inc. At , Santa Clara $120,000 - $150,000 a year
5+ years of experience in a customer-facing customer success, account management or strategic consulting organization.
Identify common customer challenges and actively provide feedback to product management and help Ordr hear the voice of the customer.
Experience working in a B2B SaaS organization, strong familiarity with security concepts, remote access, and cloud.
Understand our customer’s goals and security requirements and create a joint success plan to meet those requirements.
Lead a customer onboarding experience, adoption, and expansion across a range of relationships.
Partner closely with other cross-functional team members to translate customer needs and product requirements into new solutions for customers.
Customer Success Coordinator (Remote)
By FMG At San Diego, CA, United States
Project management experience will be extremely helpful; but not required
Build subscribers’ websites using our proprietary content management system (CMS).
Notate your work in our client relationship management software (Salesforce).
Manage your calendar and schedule with a workload of 30+ subscribers.
Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
Prior Customer Service or Support experience
Customer Success Specialist Jobs
By Finfare At Irvine, CA, United States
5+ years proven experience in a customer-facing role, such as Customer Success or Account Management.
It is highly desired to have knowledge of financial technology and experience with financial products and services.
Excellent communication & interpersonal skills, with the ability to build strong relationships and effectively navigate customer interactions.
Strong problem-solving and analytical abilities, with the capacity to understand complex concepts and provide innovative solutions to customer challenges.
Ability to manage multiple customer accounts, prioritize tasks, and meet deadlines in a fast-paced startup
Knowledge of Pendo, Lucid, and Figma is a plus
Customer Success Manager (Remote)
By Prokeep At Los Angeles, CA, United States
Previous Customer Success/Account Management experience in a SaaS organization preferred
Experience with technology and able to learn new technologies quickly; ideally familiar with SaaS application requirements
Manage hundreds of relationships within book of business (BOB) to ensure that they are achieving their desired outcomes with using Prokeep
Train and mentor new Customer Success Managers
Experience managing a book of business (BOB) of 100+ accounts
Be skilled in developing the relationship with the key decision maker at each of your accounts.
Customer Success Manager- Remote
By Persado At San Francisco, CA, United States
Use creative problem-solving to manage multiple workstreams simultaneously and deliver results in a fast-paced environment. Build and advance skills including:
Tech-savvy and comfortable in a role that combines elements of multiple disciplines (customer success, technology, account management, project management, etc.)
Strong emphasis on career development and mobility, continuous feedback loops and performance management
Collaborate with marketing managers, analysts and deployment specialists at your customer account to identify and plan testing opportunities
Identify opportunities for process or product improvements to improve customer experience and outcomes
Persado’s hybrid working model empowers both remote and in-office work equitably!
Customer Success Specialist Jobs
By Radwan Enterprises At Los Angeles, CA, United States
2-5 years experience in customer/technical support.
2 years experience in tech startups.
Must be fluent in English.
Familiar with trello,Jira and CRMS.
Bonus will be added for new hires after 1 month of operations/working.
Ees| Customer Success Manager (Remote)
By Experian At Costa Mesa, CA, United States
You earned your stripes (2+ years working with clients, bachelor’s degree)
You thrive in evolving environments
You find satisfaction marking off to-do items
You have a knack for puzzles and identifying patterns
You work alone though you enjoy supporting your team-mates
You provide feedback and believe in continuous improvement
Clinical And Customer Success Vp (Remote)
By BD At , San Diego, 92130, Ca
Knowledge and Experience in effectively managing financials and other operating metrics
As a manager of managers, this role is responsible to recruit, hire, develop, and retain a high performance team
Maintains strong industry and product/solution knowledge
Must possess a clinical degree (RN or Pharm D strongly preferred) and have clinical experience in an acute care setting.
15+ years of progressive experience in healthcare service and/or sales organizations, with at least 5 years in a leadership role.
Strong leadership abilities to lead and direct virtual and matrixed teams, build strong customer centric culture
Customer Success Coordinator / Full Time (Remote)
By Investtech At Los Angeles, CA, United States
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Collect, analyze and interpret complex data sets
Develop insights and make recommendations based on data analysis
Identify trends and patterns in data
Work closely with the data team to help drive business decisions
Customer Success Specialist Jobs
By Dave Creek Media At Conway, AR, United States
Customer Service, Communication, Sales, and Customer Support skills
Analytical Skills to interpret data and develop insights
Demonstrated ability in developing meaningful relationships with clients
Proficient in using software tools
Bachelor’s degree in business administration, communications, or related field is preferred
Dave Creek Media is a Digital Marketing Agency
Customer Success Specialist Jobs
By Museum of Science At Massachusetts, United States
1 year or more of customer service or business administration experience.
Experience working with Excel, Word, Outlook, CRM tools and the ability to reconcile data on spreadsheets
Experience troubleshooting customer issues in a calm, timely manner
Bachelor's of Science or Arts degree
Demonstrated ability to balance competing priorities so as to deliver results according to deadline in a high throughput environment
Demonstrated track record in excellent customer service
Customer Success Manager, Shared Success (Remote)
By Drata At United States
4+ years a in Customer Success Management role required, working in Shared Success and/or technical teams is a plus
Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office
Experience with Jira/ticketing, Gong, Sigma/data dashboards, Chili Piper/calendaring software, Notion preferred
Experience in B2B SaaS required
100% paid short and long term disability plus life + AD&D benefits
Provide reactive support via a queue of inquiries in accordance with internal SLAs
Customer Relations Specialist (Remote)
By Fisker Inc At United States
Basic Qualifications / Knowledge / Experience:
Organizational skills with the ability to manage multiple client responses.
Minimum of 2 years of experience in customer relations and customer service.
Strong social media acumen, with preferred prior experience.
Excellent verbal and written communication skills.
Provide customers with expert consultations on topics related to EV ownership, including purchasing, delivery, and charging.
Customer Success Specialist Jobs
By Torus At Salt Lake City, UT, United States
Ensure customer experience is authentic, engaging, educational, and aligned with Torus’ core values and culture.
4+ years experience in customer service required; field marketing, sales, education, or hospitality environment preferred
Deliver a transformative and purposeful experience when onboarding customers to their Torus Station.
Possess a high level of brand and product expertise, staying up to date on all Torus product offerings.
Diagnose and/or troubleshoot issues with a Torus Station remotely and on-site.
Ability to efficiently self-manage time, calendar, and multiple customers
Customer Success Specialist Jobs
By Vcheck Global At New York, NY, United States
Other duties as assigned by management
Partner with clients to manage the entire order process
Clearly communicate and verify requirements received from client to internal teams
Assist and support Client Relations Manager with various tasks
1-3 years of experience in a client relations/ customer success role
Experience delivering client-focused solutions based on client needs
Remote Manager Of Customer Success ($80000.00 - $90000.00 / Year)
By Talentify.io At United States
Remote Manager Of Customer Success Responsibilities
Remote Manager Of Customer Success Requirements
Collaborate cross-functionally with Account Management, Implementation, Professional Services, Sales, and Marketing to improve customer adoption and outcomes
Lead a team of up to 10 Customer Success Managers, ensuring effective software utilization by customers
Manage team objectives, including increasing platform adoption, maintaining strong customer retention, and building a thriving customer community
1-5 years of leadership experience in customer success
Associate Manager - Customer Success Engineer - Remote
By Duck Creek Technologies At United States
3+ years of experience with Cloud Environment (Azure/AWS) and Container management(Kubernetes)
Participate in Solution Blueprint definition, review, and signoff on requirements sessions with customer, SA, SaaS Ops and implementation teams
Provide support as needed to Technology Organization teams when customer specific implementation experience is required
Responsible for all technical / liaison communication with the Customers and serves as a bridge cross Customer Service Managers and Customers
Works with the Account Manager and SI Team Lead to ensure conformance to DCOD processes and procedures
Manages environment dependencies with other OnDemand teams to ensure that these dependencies are met in timely and performant fashion
Customer Success Manager - Remote | Wfh
By Get.It Recruit - Administrative At Boca Raton, FL, United States

Reporting to the Director and Associate Director of Customer Success, the Key Account Customer Success Manager collaborates with Key Account Managers/Directors to create and execute service and ...

Customer Success Manager (Remote) ($90000.00 - $100000.00 / Year)
By Talentify.io At United States
Minimum of 5 years of management experience in digital marketing, CRM, financial technology, SaaS, or enterprise software company
Minimum of 5 years of experience leading customer success managers, account management, or sales teams
For more information on comprehensive benefit offerings, visit www..com
Manage and nurture executive relationships with customers, including handling escalations
Proven experience leading teams and leveraging customer success best practices
Strong analytical and problem-solving skills
Remote - Manager Of Customer Success ($100000.00 - $110000.00 / Year)
By Talentify.io At United States
Master's degree in business management or related field
Innovate our tools, processes, and team structure for optimal client experiences
Proven experience in leading a client success team within a B2B environment
Proficiency in building and maintaining comprehensive knowledge bases
Exceptional communication skills (both written and verbal)
At least 5 years of experience successfully managing a high-performance customer service team
Customer Success Manager (Remote) ($90000.00 - $110000.00 / Year)
By Talentify.io At United States
3-5 years of experience in a customer success manager or similar role
Qualifications - Requirements For Success
Manage a portfolio of clients and ensure high levels of satisfaction with the solution
Bachelor's degree in a related field or equivalent work experience
Experience within the healthcare industry or software development
Skilled in working with stakeholders to uncover core objectives and goals
Customer Success Executive - Remote ($85000.00 - $167300.00 / Year)
By Talentify.io At United States
Bachelor's degree or equivalent experience
Knowledge and proven success of engaging and working with sales teams
Healthcare experience, preferably working with large health care payers
Impeccable written and verbal communication skills
Solid interpersonal and presentation skills, including consulting skills
All employees working remotely will be required to adhere to Hiring Company's Telecommuter Policy.
Director, Customer Success (Northeast) - Remote
By Persado At United States
Very comfortable in managing up, and representing your point of view to senior management in reviews and strategy sessions.
Strong emphasis on career development and mobility, continuous feedback loops and performance management
Experience in establishing and growing senior-level client relationships (CMO, CEO, SVP, etc.), being seen as a trusted advisor.
Experience working on client proposals; you are also a natural storyteller.
Persado’s hybrid working model empowers both remote and in-office work equitably!
Drive consistent engagement with Persado users, key champions, and executive sponsors of Persado within customer organizations.
Remote Manager Of Customer Success
By LaSalle Network At Decatur, GA, United States
Work cross-functionally with Account Management, Implementation, Professional Services, Sales and Marketing to improve customer adoption and outcomes
Remote Manager of Customer Success
Lead a team of Customer Success Managers to ensure customer utilize the software effectively
Manage team objectives, including increased platform adoption, maintaining strong customer retention and building a thriving customer community
1-5 years of leadership experience in customer success
Excellent written and verbal communication skills
Collaboratemd- Customer Success Associate (Remote, Us)
By EverCommerce At Orlando, FL, United States
1-2+ years of experience in account management, customer success or customer support, experience with a SaaS company a plus
Document and contract preparation and management.
Skills and Experience needed for success in this role:
Customer advocate that offers solutions and ensure customer retention.
Acquire and maintain current knowledge of relevant product features in order to provide accurate solutions to customers.
Exceptional communication and presentation skills
Director, Customer Success - Remote | Wfh
By Get It Recruit - Marketing At Boston, MA, United States

Director of Customer Success Location: 100% Remote (Must be based in the United States) About Us We are a dynamic and innovative startup funded by industry leaders such as Lilly, Pfizer, ...

Customer Success Manager - Csm - Edtech - Remote | Wfh
By Get.It Recruit - Administrative At Newell, NC, United States

About Us We are a dynamic EdTech company passionate about empowering educators and ensuring student well-being. Our innovative AI-driven solutions have saved countless lives and earned us accolades ...

Sr. Customer Success Manager (Remote)
By Jobot At Jersey City, NJ, United States
Forecast renewal risk to management and work towards increasing customer retention
MUST HAVE EXPERIENCE TO BE CONSIDERED
Experience in an AI, ML, MLOPs Company -- Not just a SaaS Company
Some Technical Knowledge around 1 or more of the following
Manage complex enterprise client relationships throughout the post-sales customer lifecycle
Work closely with Sales and other teams to manage the onboarding of new customers and ensure a successful handoff from Sales