Sr. Customer Success Manager (Remote)

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Job details

100% REMOTE - MUST BE EST OR CST

This Jobot Job is hosted by Justin Rice

Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.

Salary $135,000 - $170,000 per year

A Bit About Us

Consider our company Steroids for AI Platforms...

Our product works across all industries...

We are an unstoppable force...

We are going to change the World of Data/AI/ML.

Opportunity is Knocking---Answer it.

Why join us?

Help push the edge of Data Science

Work From Home

Excellent Technology

Excellent Growth Opportunity

Backed by Excellent Investors

Base+Bonus+Equity

Job Details

100% REMOTE - MUST LIVE IN EST OR CST (No other time zone considered)

Base + Bonus

Full Time - NOT CONTRACT, NOT C2C, NO Sponsorship

• Experience in an AI, ML, MLOPs Company -- Not just a SaaS Company
• Strong ARR Numbers
• Some Technical Knowledge around 1 or more of the following
• MUST HAVE EXPERIENCE TO BE CONSIDERED
• AI/ML/MLOPS, Kubernetes, Docker, Containers, GPUs, etc.

Responsibilities

• Identify expansion opportunities by monitoring customer product usage, business updates/news, and creating strategic account plans with Sales to grow to other teams
• Monitor customer health and take corrective action when a decline in engagement is identified
• Serve as a trusted advisor to our customers by building strong relationships across your portfolio, engaging with them regularly, presenting executive briefings, managing escalations and conducting regular status calls
• Work closely with Sales and other teams to manage the onboarding of new customers and ensure a successful handoff from Sales
• Manage complex enterprise client relationships throughout the post-sales customer lifecycle
• Monitor customer support channels, respond to queries, and work cross-departmentally to resolve issues
• Drive user adoption and engagement through various touchpoints including training, product roadmap sessions, workshops, and developing relationships with champions & power users
• Ensure all users at each customer are receiving our communications and updates
• Forecast renewal risk to management and work towards increasing customer retention

Requirements

• Ability to work without direct supervision and manage tasks and time efficiently
• Advantage - Experience at an AI or Data product company
• Strong organizational skills, attention to detail, and ability to prioritize and meet deadlines
• Advantage - Familiarity with the MLOPS and AI/ML
• Strong metric-driven focus in an ARR business environment
• Experience working with Fortune 500 Enterprise clients
• Bachelor's degree with a focus on a technical and/or business discipline
• Comfortable working in a dynamic environment with a fast pace
• At least 5 years of experience in a customer success position, preferably in a SaaS B2B software environment

Interested in hearing more? Easy Apply now by clicking the "Apply" button.

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Click our Jobot logo and follow our LinkedIn page!