Remote Customer Success Specialist Jobs in Arkansas

Customer Service, Communication, Sales, and Customer Support skills

Analytical Skills to interpret data and develop insights

Demonstrated ability in developing meaningful relationships with clients

Proficient in using software tools

Bachelor’s degree in business administration, communications, or related field is preferred

Dave Creek Media is a Digital Marketing Agency

4+ years a in Customer Success Management role required, working in Shared Success and/or technical teams is a plus

Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office

Experience with Jira/ticketing, Gong, Sigma/data dashboards, Chili Piper/calendaring software, Notion preferred

Experience in B2B SaaS required

100% paid short and long term disability plus life + AD&D benefits

Provide reactive support via a queue of inquiries in accordance with internal SLAs

Basic Qualifications / Knowledge / Experience:

Organizational skills with the ability to manage multiple client responses.

Minimum of 2 years of experience in customer relations and customer service.

Strong social media acumen, with preferred prior experience.

Excellent verbal and written communication skills.

Provide customers with expert consultations on topics related to EV ownership, including purchasing, delivery, and charging.

Remote Manager Of Customer Success Responsibilities

Remote Manager Of Customer Success Requirements

Collaborate cross-functionally with Account Management, Implementation, Professional Services, Sales, and Marketing to improve customer adoption and outcomes

Lead a team of up to 10 Customer Success Managers, ensuring effective software utilization by customers

Manage team objectives, including increasing platform adoption, maintaining strong customer retention, and building a thriving customer community

1-5 years of leadership experience in customer success

3+ years of experience with Cloud Environment (Azure/AWS) and Container management(Kubernetes)

Participate in Solution Blueprint definition, review, and signoff on requirements sessions with customer, SA, SaaS Ops and implementation teams

Provide support as needed to Technology Organization teams when customer specific implementation experience is required

Responsible for all technical / liaison communication with the Customers and serves as a bridge cross Customer Service Managers and Customers

Works with the Account Manager and SI Team Lead to ensure conformance to DCOD processes and procedures

Manages environment dependencies with other OnDemand teams to ensure that these dependencies are met in timely and performant fashion

Minimum of 5 years of management experience in digital marketing, CRM, financial technology, SaaS, or enterprise software company

Minimum of 5 years of experience leading customer success managers, account management, or sales teams

For more information on comprehensive benefit offerings, visit www..com

Manage and nurture executive relationships with customers, including handling escalations

Proven experience leading teams and leveraging customer success best practices

Strong analytical and problem-solving skills

Master's degree in business management or related field

Innovate our tools, processes, and team structure for optimal client experiences

Proven experience in leading a client success team within a B2B environment

Proficiency in building and maintaining comprehensive knowledge bases

Exceptional communication skills (both written and verbal)

At least 5 years of experience successfully managing a high-performance customer service team

3-5 years of experience in a customer success manager or similar role

Qualifications - Requirements For Success

Manage a portfolio of clients and ensure high levels of satisfaction with the solution

Bachelor's degree in a related field or equivalent work experience

Experience within the healthcare industry or software development

Skilled in working with stakeholders to uncover core objectives and goals

Bachelor's degree or equivalent experience

Knowledge and proven success of engaging and working with sales teams

Healthcare experience, preferably working with large health care payers

Impeccable written and verbal communication skills

Solid interpersonal and presentation skills, including consulting skills

All employees working remotely will be required to adhere to Hiring Company's Telecommuter Policy.

Very comfortable in managing up, and representing your point of view to senior management in reviews and strategy sessions.

Strong emphasis on career development and mobility, continuous feedback loops and performance management

Experience in establishing and growing senior-level client relationships (CMO, CEO, SVP, etc.), being seen as a trusted advisor.

Experience working on client proposals; you are also a natural storyteller.

Persado’s hybrid working model empowers both remote and in-office work equitably!

Drive consistent engagement with Persado users, key champions, and executive sponsors of Persado within customer organizations.

Minimum of two years of customer service experience

Demonstrated excellent oral and written communication skills

Knowledge of Microsoft Office applications

Establish and maintain strong relationships with key contacts at the institution

Conduct individual or group software training, when needed

Answer inbound calls, chats, and e-mails within defined time limit

3+ years experience in Customer Success/Account Management (enterprise-level accounts strongly preferred)

Develop and manage success plans to maximize customer growth and retention

Active listener & exceptional customer-facing and internal written and communication skills

Strong technical understanding and extensive analytical skills

Experience with today's most popular customer success and support applications

Experience with Slack, Chili Piper/calendaring software, CRM Systems,Notion

Direct and assist internal staff and regulatory consultants, as required, to ensure compliance of drug development activities with global requirements

Recruits, develops, manages, and mentors regulatory professionals and helps create a supportive and growth-minded culture

Provide regulatory guidance and strategy for support of product development and registration strategies, including broad regulatory oversight for nonclinical/clinical development

Act as the primary liaison with regulatory authorities

Support due diligence and partnering activities, as needed

Responsible for assisting with the development and implementation of regulatory processes

Support the creation and management of marketing databases and data sets

Work with the customer service team to improve the customer experience.

Assist the sales team to manage books of business and grow the business.

2+ years of experience in a customer service, business operations, or sales role.

Strong analytical and problem-solving skills.

Excellent written and verbal communication skills.

Provide feedback to product management, engineering, and R&D teams

Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements.

Create and submit knowledgebase entries to help improve customer self-service capabilities.

Previous sales engineering or technical account manager experience

Manage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfied

Act as the customer’s go-to iboss subject matter expert when they are planning changes or enabling new capabilities

Provide feedback to product management, engineering, and R&D teams

Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements.

Create and submit knowledgebase entries to help improve customer self-service capabilities.

Previous sales engineering or technical account manager experience

Manage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfied

Act as the customer’s go-to iboss subject matter expert when they are planning changes or enabling new capabilities

Excellent time management and organization skills

Associate’s degree or equivalent work experience and education preferred

Prior experience as a Customer Success Manager preferred

Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers.

Experience with Salesforce or other CRM

Experience with Microsoft Excel and Word

1+ years experience working for a travel management company (TMC).

1+ years of experience as a Customer Success Manager or Account Manager where you were focused on account retention.

Have complete knowledge of the status of the customer.

2+ years of experience in a customer-facing role.

Monitor the account through cases, account health triggers and other on-going, customized alerts.

Develop trusted relationships with your customers to ensure they are engaged, happy and referenceable.

3+ years enterprise-level customer success experience or account management at a SaaS company

Managing customer success activities related to onboarding, training, customer success management, renewals, cross-sell/up-sell and advocacy

5+ years Customer Success Management and/or Account Management

BS or equivalent education and relevant experience

Driving alignment with internal teams including Support, Services, Sales Managers and Product to help drive quick resolutions

Guiding the team to creatively negotiate and execute renewal contracts (in partnership with legal, finance) that align to customer goals

Excellent time management, prioritization and organization skills

Track, manage and ensure that your SMB Customer Success team is delivering exceptional customer experiences

Serve as a management escalation point for customer issues and assist SMB CSMs with tags

Associate’s Degree or equivalent work experience and education preferred

Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers

Track, manage and ensure that the prescribed customer journey and engagement model for SMB customers is seamlessly and consistently adhered to