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Remote Customer Success Representative Jobs in New York, New York

Customer Success Representative Jobs
By Blinq At New York, NY, United States
Manage the onboarding process for new clients and ensure a smooth transition
Collaborate with cross-functional teams to provide the best customer experience possible
Proven experience in customer success or a related field (preferably in the tech startup or Saas space)
Excellent communication skills (verbal and written) and comfort in communicating with clients across all mediums (phone, Zoom and email)
Experience with onboarding and managing a large number of clients simultaneously
Team player- ability to work collaboratively with cross-functional teams and manage multiple projects at once
Director, Customer Success - Remote | Wfh
By Get It Recruit - Marketing At New York, NY, United States

Exciting Opportunity: Director, Customer Success Salary Range: Competitive salary ranging from $160,000 to $170,000 per year base, with potential for higher compensation for Senior Director ...

Customer Success Manager, Demand Vertical (Us Remote)
By Experian At New York, NY, United States
5-7 years of customer success/account management experience
Management of existing customer relationships in order to drive execution of projects related to data services and advertising campaigns.
Stay up to speed on AdTech industry knowledge and the impacts on your accounts.
Remote opportunity, preferred locations: LA, NYC, Chicago
BS/BA or equivalent experience is necessary
AdTech industry experience is highly valued. Agency or digital marketing experience is also helpful.
Customer Success Representative Jobs
By Peel At New York, United States
Proven past experience in B2B sales or customer success.
Can establish great customer relationships over time by remembering them and their specific requirements.
Health insurance and benefits through Justworks
Team bonding activities, even in our remote worlds
Interact with Peel users to provide them with kind, polite, and accurate assistance with questions and requests.
Maintain or improve our response time on email and chat.
Remote Customer Success Specialist
By Phyton Talent Advisors At New York, NY, United States
Independent, with good planning, organizational, and time management skills.
Independent management and execution of core customer related processes involving multiple tools, automation and control.
You will continually upgrade your knowledge and skills on payments, including federal and state compliance.
RequirementsAt least one year of experience in a customer service environment
Use exceptional customer service and interpersonal skills to make outgoing calls regarding our platform and solution process.
You will help our clients manage their business using our solution, which could include troubleshooting probing to resolve payments issues.
Customer Success Manager (East, Remote)
By DreamBox Learning At Buffalo-Niagara Falls Area, United States
Experience with task or project management with the ability to prioritize multiple tasks and manage time effectively
Partner as a customer advocate by providing product and process feedback to management and/or internal teams as necessary
Manage and engage with a book of high-value, centralized school district clients across a diverse portfolio of school systems
Establish deep knowledge of DreamBox products (Math and Reading) and services and how each relates to specific client goals
Proactively inform leadership and account team partners of lifecycle risks & opportunities; when risk surfaces, project manage solutions-focused resolutions
Evidence of deep ed tech industry insights required; and background in K12 education required
Customer Success Representative Jobs
By PartsBase Inc. At Florida, United States
BA/BS degree or equivalent of work experience + education
1-2 years of experience in a CSR or Administrative role
Excellent verbal and written communications skills
Strong organizational and multi-tasking abilities
Comfortable making outbound calls to current customers
Ability to learn, reason and adapt quickly
Customer Success Manager (On-Site Or Remote)
By HowGood At Brooklyn, NY, United States
3+ years of experience in Customer Success, Account Management, or another client-facing role - preferably for SaaS products
Experience with varying forms of customer engagement and development of collateral to support onboarding, education, and ongoing software use
Highly organized and adept at project and stakeholder management
Manage the engagement and buy-in of stakeholders at multiple levels in small to large organizations, across many departments within several industries
Able to learn new technology and concepts quickly, and integrate new knowledge into practice with minimal assistance
Interest and knowledge in sustainability, agriculture and/or the food industry, strongly preferred
Manager, Automotive Customer Success (Remote)
By Conversica At , Portland, Or $120,000 - $130,000 a year
Outstanding multi-task management skills across a varied set of responsibilities
Strong leadership, business development, organization, team building and management, communication (verbal, written and presentation), and interpersonal skills
Lead a team of Customer Success Managers who manage SMB to Enterprise automotive customers
Support the Customer Success Managers with QBR/EBR and business value mapping conversations
Collaborate on account reviews with Account Executives, Customer Success Managers to identify opportunities to increase customer value and revenue.
Lead team in delivering a consistent and data-led customer experience
Customer Services Representative (Remote Position)
By Pete's Collision Center At Chicago, IL, United States

We are seeking a Call Center Representatives are responsible for speaking with potential customers regarding their product needs and scheduling. Compensation: $30.00/hr Duties are as follows: Answer ...

Customer Success Manager, Shared Success (Remote)
By Drata At United States
4+ years a in Customer Success Management role required, working in Shared Success and/or technical teams is a plus
Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office
Experience with Jira/ticketing, Gong, Sigma/data dashboards, Chili Piper/calendaring software, Notion preferred
Experience in B2B SaaS required
100% paid short and long term disability plus life + AD&D benefits
Provide reactive support via a queue of inquiries in accordance with internal SLAs
Customer Success Representative Jobs
By Quartz Health Solutions At Madison, WI, United States
Computer experience and moderate knowledge of personal computer software applications such as Microsoft programs
Full-time, remote work environment available
Excellent written and verbal communication skills
Starting pay $20/hr. and robust total rewards package
Opportunity for overtime and shift differential pay
People-oriented, with the ability to show empathy and compassion, along with the willingness to be helpful
Customer Success & Support Representative
By Sock Club At Austin, TX, United States
Strong attention to detail coupled with exceptional time management skills
Knowledge Base Cultivation: Cultivate a comprehensive knowledge base for both internal and external stakeholders, offering self-help opportunities that enhance efficiency.
Experience with CRM software (HubSpot knowledge a plus) and Zoom/video conferencing tools
Excellent written and verbal, communication and interpersonal skills
Health, dental, and vision benefits package
Strategic Portfolio Development: Formulate and oversee the cultivation of client portfolios, fostering relationships built on trust and collaboration.
Customer Success Representative (Renewals)
By IT Motives At United States
Manage the entire renewal process, proactively contacting customers ahead of their license expiration.
Previous experience in customer-facing roles related to inside sales, customer success, or a similar role.
Excellent communication and interpersonal skills, with a customer-first mindset.
Ability to manage multiple priorities while maintaining attention to detail.
Location: Remote (only candidates in Oregon, Washington, or Idaho please)
Following up on emails and Zendesk tickets to help answer member questions about Microsoft licensing options.
Remote Manager Of Customer Success ($80000.00 - $90000.00 / Year)
By Talentify.io At United States
Remote Manager Of Customer Success Responsibilities
Remote Manager Of Customer Success Requirements
Collaborate cross-functionally with Account Management, Implementation, Professional Services, Sales, and Marketing to improve customer adoption and outcomes
Lead a team of up to 10 Customer Success Managers, ensuring effective software utilization by customers
Manage team objectives, including increasing platform adoption, maintaining strong customer retention, and building a thriving customer community
1-5 years of leadership experience in customer success
Customer Success Representative Jobs
By Blinq At Austin, TX, United States
Manage the onboarding process for new clients and ensure a smooth transition
Collaborate with cross-functional teams to provide the best customer experience possible
Proven experience in customer success or a related field (preferably in the tech startup or Saas space)
Excellent communication skills (verbal and written) and comfort in communicating with clients across all mediums (phone, Zoom and email)
Experience with onboarding and managing a large number of clients simultaneously
Team player- ability to work collaboratively with cross-functional teams and manage multiple projects at once
Associate Manager - Customer Success Engineer - Remote
By Duck Creek Technologies At United States
3+ years of experience with Cloud Environment (Azure/AWS) and Container management(Kubernetes)
Participate in Solution Blueprint definition, review, and signoff on requirements sessions with customer, SA, SaaS Ops and implementation teams
Provide support as needed to Technology Organization teams when customer specific implementation experience is required
Responsible for all technical / liaison communication with the Customers and serves as a bridge cross Customer Service Managers and Customers
Works with the Account Manager and SI Team Lead to ensure conformance to DCOD processes and procedures
Manages environment dependencies with other OnDemand teams to ensure that these dependencies are met in timely and performant fashion
Customer Success Manager - Remote | Wfh
By Get.It Recruit - Administrative At Boca Raton, FL, United States

Reporting to the Director and Associate Director of Customer Success, the Key Account Customer Success Manager collaborates with Key Account Managers/Directors to create and execute service and ...

Remote Customer Support Representative
By LC EXCLUSIVE At California, United States
Previous experience in customer service is a plus, but not required
Ability to interact, communicate and negotiate effectively.
Address customer inquiries in a positive, friendly manner.
A high school diploma or GED equivalently.
Must have a smartphone with internet access, laptop recommend but not required
Customer Success Manager (Remote) ($90000.00 - $100000.00 / Year)
By Talentify.io At United States
Minimum of 5 years of management experience in digital marketing, CRM, financial technology, SaaS, or enterprise software company
Minimum of 5 years of experience leading customer success managers, account management, or sales teams
For more information on comprehensive benefit offerings, visit www..com
Manage and nurture executive relationships with customers, including handling escalations
Proven experience leading teams and leveraging customer success best practices
Strong analytical and problem-solving skills
Remote - Manager Of Customer Success ($100000.00 - $110000.00 / Year)
By Talentify.io At United States
Master's degree in business management or related field
Innovate our tools, processes, and team structure for optimal client experiences
Proven experience in leading a client success team within a B2B environment
Proficiency in building and maintaining comprehensive knowledge bases
Exceptional communication skills (both written and verbal)
At least 5 years of experience successfully managing a high-performance customer service team
Customer Success Manager (Remote) ($90000.00 - $110000.00 / Year)
By Talentify.io At United States
3-5 years of experience in a customer success manager or similar role
Qualifications - Requirements For Success
Manage a portfolio of clients and ensure high levels of satisfaction with the solution
Bachelor's degree in a related field or equivalent work experience
Experience within the healthcare industry or software development
Skilled in working with stakeholders to uncover core objectives and goals
Customer Success Executive - Remote ($85000.00 - $167300.00 / Year)
By Talentify.io At United States
Bachelor's degree or equivalent experience
Knowledge and proven success of engaging and working with sales teams
Healthcare experience, preferably working with large health care payers
Impeccable written and verbal communication skills
Solid interpersonal and presentation skills, including consulting skills
All employees working remotely will be required to adhere to Hiring Company's Telecommuter Policy.
Director, Customer Success (Northeast) - Remote
By Persado At United States
Very comfortable in managing up, and representing your point of view to senior management in reviews and strategy sessions.
Strong emphasis on career development and mobility, continuous feedback loops and performance management
Experience in establishing and growing senior-level client relationships (CMO, CEO, SVP, etc.), being seen as a trusted advisor.
Experience working on client proposals; you are also a natural storyteller.
Persado’s hybrid working model empowers both remote and in-office work equitably!
Drive consistent engagement with Persado users, key champions, and executive sponsors of Persado within customer organizations.

Are you looking for a unique and rewarding opportunity to make an impact? We are looking for a Remote Customer Success Representative to join our team and help us provide exceptional customer service to our clients. You will be responsible for ensuring customer satisfaction and helping our customers get the most out of our products and services. If you are passionate about customer service and have a knack for problem-solving, this could be the perfect job for you!

Overview A Remote Customer Success Representative is responsible for providing exceptional customer service to clients and ensuring customer satisfaction. They are responsible for responding to customer inquiries, resolving customer issues, and providing support to customers. They must be able to effectively communicate with customers and have a strong understanding of customer service principles. Detailed Job Description The Remote Customer Success Representative is responsible for providing excellent customer service to clients. This includes responding to customer inquiries, resolving customer issues, and providing support to customers. The Remote Customer Success Representative must be able to effectively communicate with customers and have a strong understanding of customer service principles. They must be able to troubleshoot customer issues and provide solutions in a timely manner. They must also be able to provide feedback to customers on their experiences and suggest ways to improve customer service. Job Skills Required
• Excellent communication skills
• Strong customer service skills
• Ability to troubleshoot customer issues
• Ability to provide feedback to customers
• Knowledge of customer service principles
• Ability to work independently
• Proficiency in using computers and software
Job Qualifications
• Bachelor’s degree in a related field
• At least two years of customer service experience
• Knowledge of customer service principles
• Ability to work independently
• Proficiency in using computers and software
Job Knowledge
• Knowledge of customer service principles
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service processes
Job Experience
• At least two years of customer service experience
• Experience in a remote customer service role
• Experience in a customer service role
Job Responsibilities
• Respond to customer inquiries in a timely manner
• Resolve customer issues in a timely manner
• Provide feedback to customers on their experiences
• Suggest ways to improve customer service
• Troubleshoot customer issues and provide solutions
• Maintain customer records and update customer information
• Follow up with customers to ensure their satisfaction