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Company

Pluralsight
Address , Draper
Employment type FULL_TIME
Salary
Expires 2023-12-07
Posted at 9 months ago
Job Description
:
The IT Service & Support team at Pluralsight is looking for a Desktop Support Technician to join our diverse distributed team. The Service Desk helps every employee at Pluralsight realize their potential with technology. As technology grows and advances, we hope that the potential of each employee is more fully realized. On a day-to-day basis, a Desktop Support Technician will help someone with an Excel issue, conference room problem, hardware issue, or a myriad of things between. Our goal is to ensure that our technologies work in harmony with each employee, whether that’s an intern, full-time employee, contractor or high-level executive. We tutor or explain the current technologies in our environment, and help to marry that to expectations.
Who you’re committed to being:
  • A servant to everyone around you, as a support team member you acknowledge that we are here for the greater good - to democratize technology skills
  • Dedicated to Pluralsight values, we don’t ask that employees be perfect, but we ask that everyone is dedicated to demonstrating our values throughout their career.
  • A self starter, a cornerstone of Pluralsight culture, is that we are all adults and do not need to be micromanaged, which means each team member is accountable for their actions.
  • A learner, as we acknowledge that none of us have all the answers - we are committed to learning from those around us.
What you’ll own:
  • Support of conference room systems and associated hardware
  • Data custodian of IT Service ticket data: Categories, priorities, resolution details, etc.
  • Technical support of end user hardware and software
  • IT Equipment storage room organization
  • Educating users on our IT processes and procedures
Experience you’ll need:
  • Good communication skills to optimally connect with co-workers and document troubleshooting
  • A cheerful demeanor that is approachable and invites both questions and learning opportunities
  • A desire to help and serve others
  • A detail oriented and logical approach to resolving problems
#LI-MW1
Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.