Helpdesk Agent-1 Jobs

Main Responsibilities & Tasks:

• Replace failed End Point devices
• Inventory management of End Point devices including accessories, spare parts, etc.
• Document non-standard users oriented procedures
• Manage the technical documentation of non-standard local HelpDesk procedures (configuration of clients, troubleshooting, and software deployment)
• Install and deploy standard Sartorius Group software
• Fulfill access management change requests
• Replace and deploy fixed and mobile PCs, and other IT equipment
• End User support Level 1 and 2 for the resolution of incidents encountered in the use of Sartorius Group IT hardware and software
• Purchase of End Point devices and their accessories
• Logistics management of IT equipment
• Remote support for employees

Qualification & Skills:

• Strong skills in Microsoft Office Suite (Microsoft Excel, Word, PowerPoint)
• Fluent bilingual (English and Spanish)
• ITIL Foundation certification is preferred
• Effective written and verbal communication skills
• Graduate in Information Technology or a comparable qualification
• Good competency level covering a wide range of IT skills and disciplines that are needed for 1st and 2nd level support
• Proven ability to work effectively in a matrix team setting as well as independently with minimal error and guidance
• Familiarity and experience in using an ITSM tool
• Windows operating system experience with knowledge of the Windows registry, file and folder security, local/domain user security, and operating system troubleshooting
• Familiarity and understanding of Active Directory
• 3 years of working experience in IT End User Support

Driving our future growth requires talented people. Sartorius is a dynamic organization suited to people who want to showcase skills, be recognized for expertise and thrive in a vibrant and innovative environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

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