Helpdesk Manager Jobs

27702511

Yes

Cary, NC 27511

We are seeking an experienced Helpdesk Manager to join our Information Technologies (IT) Support Team. As a Helpdesk Manager, you will oversee the operations of the helpdesk and provide technical support to users within our organization. You will work closely with other IT professionals to ensure the efficient and effective delivery of technical support services.
A successful candidate is a team player who has three more years’ experience of providing IT helpdesk or related technical support services plus one year or more of management of technical support staff and functions. They should have experience working with other departments, providing technical support to users, and troubleshooting complex technical issues.
Desired technical skills

• Virtual Desktop Infrastructure (VDI) such as VMware Horizon
• Remote access tools such as Zoho Assist and TeamViewer
• Operating systems such as Windows, iOS, and Android
• Email clients and servers such as Microsoft Exchange
• Productivity software such as Microsoft Office
• Helpdesk software such as ManageEngine ServiceDesk and Freshservice
• Collaboration tools such as Microsoft Teams and Slack
• Antivirus and malware protection software

Educational Requirements: Minimum associate degree or equivalent. Alternatively, candidates with relevant certificates or degrees in IT, computer science, or a related field will also be considered.
Apogee Consulting Group offers a competitive compensation and benefits package including medical, dental, life insurance, PTO, 401(k) and professional development opportunities.
Apogee does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factors.
As a federal contractor, we utilize E-Verify and background checks will be performed.
Salary range: $85,000-$100,000
The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift or move objects up to 10 pounds and occasionally lift or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

About Us:
As a leading SDVOSB serving the Veterans Administration, we are proud of the work we do to support veterans and their families. Apogee Consulting Group, founded in 1999, is an SDVOSB (Service-Disabled Veteran-Owned Small Business) Engineering and Architecture Design Firm headquartered in Cary, NC with 9 offices located across the U.S. We are dedicated to serving our clients by delivering innovative solutions within budget, scope, and schedule. We have grown from a single discipline electrical engineering firm to a multi-discipline firm offering mechanical, electrical, and plumbing (MEP) design, architecture, interior design, healthcare planning, fire protection, commissioning, RCDD, and project management services.