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Helpdesk Agent Jobs in Iowa

Helpdesk Software Engineer Jobs
By Marketing.com At , Remote $50,000 - $55,000 a year
Remote support experience (Microsoft Teams, Zoom, TeamViewer).
Excellent written and verbal communication skills
Intermediate to advanced technical support experience for:
Fundamental knowledge ticketing systems and resolution documentation
Fundamental knowledge of databases (SQL Server or Informix)
Fundamental knowledge of JavaScript, jQuery, AJAX, .Net, and C#
Helpdesk Supervisor Jobs
By Bamboo Health At , Remote
Deliver exceptional end user experiences across the organization.
Working knowledge of Bamboo Health’s Helpdesk processes, expectations, and strategic roadmap.
Experience with Active Directory, including account and service account, distribution group and security group administration is required.
Experience working in a fast-paced, high-growth, rapidly changing work environment.
Receive competitive compensation, including equity, with health, dental, vision and other benefits.
Implement best practices and standard operating procedures for world class operational rigor and performance.

Are you looking for a job that allows you to help people and make a difference in their day? Look no further! We are looking for a Helpdesk Agent to join our team and provide excellent customer service to our clients. As a Helpdesk Agent, you will be the first point of contact for our customers and will be responsible for troubleshooting technical issues and providing solutions. If you have a passion for helping people and a knack for problem-solving, this is the job for you!

Overview Helpdesk Agents provide technical support to customers and clients. They are responsible for troubleshooting hardware and software issues, providing technical advice, and resolving customer complaints. Detailed Job Description Helpdesk Agents are responsible for providing technical support to customers and clients. They answer customer inquiries, troubleshoot hardware and software issues, provide technical advice, and resolve customer complaints. They must be able to quickly diagnose and resolve customer issues, and provide clear and concise instructions to customers. Helpdesk Agents must be able to work independently and as part of a team. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Ability to work independently and as part of a team
• Ability to communicate effectively
• Ability to work under pressure
Job Qualifications
• High school diploma or equivalent
• Previous experience in customer service or technical support
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• Previous experience in customer service or technical support
• Experience in troubleshooting hardware and software issues
Job Responsibilities
• Respond to customer inquiries and troubleshoot hardware and software issues
• Provide technical advice and assistance to customers
• Resolve customer complaints in a timely manner
• Maintain customer records and update customer information
• Monitor customer feedback and provide feedback to management
• Follow up with customers to ensure satisfaction