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Help Desk Support Specialist Jobs in Washington, Arkansas

Help Desk Support Specialist
By KNS IT GROUP At Lincoln, Nebraska Metropolitan Area, United States

·Availability to work from the office.

·Work with the network team to resolve issues (WIFI, DHCP, DNS, VLAN, Switch Ports).

Help Desk Specialist (Ft)
By Optus At Jonesboro, AR, United States
Escalates complex issues or customer complaints to Tier-2, Management, or 3rd party to ensure timely resolution if needed.
Other duties or tasks as assigned by management.
Experience with Microsoft Word, Excel, and Outlook is required.
Must be a team player with a positive attitude and able to demonstrate excellent customer service skills.
Strong written and verbal communication skills are required.
Provide exceptional customer service to a variety of national account locations.
Help Desk Specialist Jobs
By IronArch Technology At Little Rock, AR, United States
AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education
4+ years of professional, applicable experience
Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment
Experience installing and configuring firmware, and CAC authentication software on printer devices
Experience supporting Windows 10, and MS Office 2013
Help Desk Support Specialist Ii (On Site, Aliso Viejo)
By Ambry Genetics At United States
Work on different projects and tasks that are handed down from management.
A+ Certification or educational equivalent
N+ Certification or educational equivalent.
At least 2+ years of IT experience or educational equivalent.
Experience with Windows and MAC OS.
Experience in Office 365 applications.
Help Desk Support Specialist
By Tech Providers, Inc At United States
Once the training is completed, it’ll be a 40 hours shift, tightly managed by Ellucian
Upskilling to support additional customers
The training will be for 3 weeks and from 4th week, they will be productive.
After the 1st week of the training, client will ship the equipment to the candidates.
Required to always be on camera during interview, training (3 weeks), and meetings.
Full-mandatory training class attendance (3 weeks) followed by production.
Help Desk Support Specialist/Technical Support
By Tech Providers, Inc At United States
Relying on resources as trained (knowledge base, websites, support channels).
9am Eastern Time – 5:30pm Eastern Time.
34-36 hours per week during training/onboarding and Once the training is completed, it’ll be a 40 hour shift.
After the 1st week of the training, client will ship the equipment to the candidates.
Required to always be on camera during interview, training (3 weeks), and meetings.
Full-mandatory training class attendance (3 weeks) followed by production.
Help Desk Specialist Jobs
By Unique Comp, Inc (UCI) At United States
36 Months experience on Helpdesk duties, taking calls and dealing with customers and taking Level 2 application related tickets.
36 Months experience of reviewing and enforcement of Security compliance policy and procedure .
36 months experience documenting/writing training materials.
36 Months experience troubleshooting access issues/permissions, individual accounts, hardware, and applications.
36 months experience lifting up to 50 lbs. of equipment and running cable over and under furniture.
36 Months experience using ITSM service desks or equivalent.
Help Desk Support Specialist - Hickory
By Lenoir-Rhyne University At Hickory-Lenoir-Morganton-Marion Area, United States
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Proven experience as a help desk technician or other customer support role.
May need to work extended hours and/or weekends (remote or on campus).
Assist users in password resets.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Help Desk Specialist Jobs
By TechJoy At Waukesha, WI, United States
Strong technical support and troubleshooting skills
Proven experience in help desk support and customer service
Excellent communication skills and attention to detail
CompTIA A+ Certification or equivalent is preferred
Expertise in desktop computers and hardware configurations
Ability to work well in a team and independently
Help Desk Specialist Jobs
By CompTech Computer Technologies At Columbus, Ohio Metropolitan Area, United States

Two (2) years of IT experience

One (1) year of Help Desk experience

Help Desk Specialist Jobs
By MicroFuze IT Inc At Corsicana, TX, United States
·Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly.
·Strong problem-solving and analytical skills to diagnose and resolve technical issues effectively.
·Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional, etc.) will be a plus.
·Familiarity with common operating systems (Windows, macOS, etc.) and productivity software (Microsoft Office, Google Workspace, etc.).
·Basic understanding of networking concepts and protocols.
·Customer-centric approach with a commitment to delivering exceptional service and support.
Help Desk Specialist Jobs
By Duane Morris LLP At Greater Philadelphia, United States
The hours for this position will be 12:00 pm - 8:00 pm.
· Comprehensive Healthcare, Dental, Vision, and Prescription Plans
· Commuter, HSA and FSA Spending Accounts
· Short-term and Long-term Disability and Life Insurance Coverage
· 401k and Pension Plan
· 22 PTO Days, 11 paid holidays
Help Desk Specialist - Steer Health
By Steer Health At Addison, TX, United States
Excellent organizational and time management skills
Working knowledge of help desk Healthcare softwares, SaaS databases and remote control
Utilise excellent customer service skills and exceed customers’ expectations
Preserve and grow your knowledge of help desk procedures, products and services
Proven working experience in providing Help Desk support
Bachelor's degree or equivalent work experience
Help Desk Specialist - Steer Health
By Steer Health At Dallas, TX, United States
Excellent organizational and time management skills
Working knowledge of help desk Healthcare softwares, SaaS databases and remote control
Utilise excellent customer service skills and exceed customers’ expectations
Preserve and grow your knowledge of help desk procedures, products and services
Proven working experience in providing Help Desk support
Bachelor's degree or equivalent work experience
Help Desk Specialist Jobs
By EPITEC At Greater Chicago Area, United States
Experienced with the use of ServiceNow or similar ITSM software (i.e. Remedy), specifically Incident Management and Dashboards/Reporting.
Management and facilitation of Incident reporting for Dealer eSites availability.
Additional duties as assigned by ITSM Operations management.
Requires a college or university degree, technical certification or equivalent experience.
This individual can work fully remotely supporting CST hours, Monday - Friday.
Manage Dealer eSites incidents to drive incident resolution and Mean Time to Repair (MTTR) metrics.
Help Desk Support Specialist
By Georgia Gwinnett College At Lawrenceville, GA, United States
Demonstrated experience with end user account management.
Demonstrated experience using Helpdesk/Service Desk ticket management system.
Utilize Active Directory and Azure for account management and computer organizational unit management; perform other duties and project work as assigned.
Demonstrated 4 years work experience in Helpdesk or technology support role in higher education/public sector environment.
Demonstrated 3 years of experience in Helpdesk or technology support role
Demonstrated experience troubleshooting infrastructure and network related issues.
Help Desk/Certified Records Specialist
By CACI At , Ashburn, 20147
Hands on experience with incident and problem management
Device setup and management for new software system.
We offer competitive benefits and learning and development opportunities.
Requires strong communication and excellent customer service skills. Role may be considered mission critical.
Requires a High School degree or equivalent, and at least 5 years of related work experience
You Will Bring These Qualifications:
Help Desk Support Specialist
By Aimic Inc At Jackson, TN, United States
iOS Management, Support, and Deployment
IT Call Center Experience preferred
Job Title: Help Desk Support Specialist
Location: Jackson, TN(100% On-site job)
In Office Position Monday thru Friday
Must be able to lift at least 50 pounds.
Help Desk Support Specialist
By Aimic Inc At Chattanooga, TN, United States
iOS Management, Support, and Deployment
IT Call Center Experience preferred
Job Title: Help Desk Support Specialist
Location: Chattanooga, TN(100% On-site job)
In Office Position Monday thru Friday
Must be able to lift at least 50 pounds.
Help Desk Specialist Jobs
By Earth Resources Technology, Inc At , Suitland
Work with Network Teams and management to provide detailed reporting and updates.
Attend weekly meetings to provide feedback to Management
Provide monitoring services for Satellite Systems.
Identify alarms and alerts and respond in accordance with Government directives and procedures.
Create tickets and provide daily logs for activities processed.
Multitasking within different software platforms in a virtual environment.
It Help Desk Support Specialist
By Holland & Knight LLP At , Remote $22.90 - $34.30 an hour
3-5 years’ experience performing level one help desk support working as part of a corporate help desk/IT team
Basic Technical Certification (A+, networking, MCP, etc.)
Strong customer service, can-do attitude, with good follow-through skills
Possess proven analytical and problem solving skills
Excellent written and verbal communication skills
Benefits may vary by position and office.
Senior Specialist, Help Desk Support
By Raymond James Financial At , Southfield
Utilizes knowledge management tools to help resolve client issues.
Manages time in customer contact center setting and documents time via activity codes.
Performs other duties and responsibilities as assigned.
Basic technical knowledge of the following preferred:
Work a non-standard shift including nights and/or weekends and/or have on-call responsibilities.
Assists clients in completing online forms to attain various systems, services, hardware, software, and/or entitlements.
Specialist-Help Desk Jobs
By Brevard Public Schools At , $15.84 an hour

Career and Technology Ed Subject:

Help Desk Specialist Jobs
By City of Oakland, CA At , Oakland, 94612 $61,854 - $75,914 a year
Resourceful and attentive. You offer innovative solutions which is driven by a desire to approach problems and issues conscientiously.
Utilizing Active Directory, Azure, and the Microsoft Admin Center to manage user accounts, reset passwords and troubleshoot Multi-Factor Authentication issues.
Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
Work/Life Balance: 37.5 hour work weeks, and a flexible/hybrid remote schedule
Two years of experience providing Help Desk customer support.
Enrolling new users, establishing accounts, removing old accounts, setting up email accounts and resetting passwords for computer and email accounts.
Help Desk Specialist Ii
By D.R. Horton At , Arlington
Project Management experience a plus
Experience with VNC, Cisco AnyConnect, or other remote connectivity software
High school diploma or general education degree (GED)
Four to Seven years related experience and/or training in an IT support environment
Experience replacing basic components of various makes and models of system and printer hardware
Possess strong interpersonal, written and verbal communication skills
Help Desk/Support Specialist
By QVine Corporation At , Herndon
Identify and evaluate industry trends in database systems to serve as a source of information and advice for upper management.
Modify existing databases and database management systems or direct programmers and analysts to make changes.
Establish equipment for employee use, including cable installation, operating systems, and appropriate software. Train users as necessary on hardware and software.
Oversee the daily performance of computer systems, monitor events and perform corrective actions according to documentation.
Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Approve, schedule, plan, and supervise the installation and testing of new products and enhancements to computer systems.
Help Desk Support Specialist
By Government At Washington, DC, United States
 Experience using an endpoint management tool to provide remote support
 Proficient time management skills Required and detail oriented organizational skills
 Strong customer service experience skills
 Bachelor’s degree in IT or related field or equivalent experience
 Experience providing administrative support in an IT environment
-Bachelor’s degree in IT or related field or equivalent experience

Are you looking for an exciting opportunity to make a difference in the lives of others? We are looking for a Help Desk Support Specialist to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, responding to customer inquiries, and providing technical support. If you have a passion for technology and customer service, this is the perfect job for you!

What is Help Desk Support Specialist Job Skills Required?

• Excellent customer service skills
• Knowledge of computer hardware, software, and networking
• Ability to troubleshoot technical issues
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Knowledge of customer service principles and practices
• Knowledge of relevant software and applications

What is Help Desk Support Specialist Job Qualifications?

• Bachelor’s degree in computer science, information technology, or related field
• Certification in relevant software and applications
• Previous experience in a customer service or technical support role
• Knowledge of customer service principles and practices
• Knowledge of computer hardware, software, and networking
• Ability to troubleshoot technical issues

What is Help Desk Support Specialist Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of computer hardware, software, and networking
• Knowledge of relevant software and applications
• Knowledge of troubleshooting techniques
• Knowledge of customer service principles and practices
• Knowledge of customer service principles and practices

What is Help Desk Support Specialist Job Experience?

• Previous experience in a customer service or technical support role
• Experience troubleshooting technical issues
• Experience working with customers to resolve technical