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It Help Desk Associate Jobs

Help Desk Associate Jobs
By Alo Yoga At , Beverly Hills, Ca $55,000 - $65,000 a year
Printers – both in the HQ and warehouse buildings and remotely
Support our remote operations. Some sites also have IT, and some do not.
Possess the ability prioritize and manager multiple issues at one time.
Assist users with computer issues – both hardware and software
Provide Office365 support – Outlook, Word, Excel support
Provide Adobe Creative Cloud support
It Help Desk Analyst
By Yum! Brands At , Irvine, Ca $17.06 - $22.05 an hour
Respond to support requests via phone, online ticket management system, email, MS Teams, and in person as needed.
Document ALL communication and troubleshooting steps and close or escalate tickets as needed via the Service Desk ticket management system.
Tuition reimbursement, education benefits and scholarship opportunities
Resolve previously identified (known) issues utilizing the knowledge base
Communicate with various vendors for warranty and other troubleshooting requirements.
Comprehensive medical, dental, and vision benefits including prescription drug benefits & 100% preventative care starting on Day 1
Intern - It/Help Desk
By Capital Metro At , Austin, Tx
Knowledge of Microsoft Windows architecture, of customer service and working team concepts.
Good oral and written communication skills and ability to establish and maintain effective working relationships.
Ability to coordinate several diverse job requirements and projects.
High school diploma or equivalent
Must be currently enrolled in a degree program at a college or university
Enrollment in an information technology degree program is preferred.
Help Desk Analyst Associate
By Louisiana Farm Bureau At , Baton Rouge, 70895, La $17.81 - $30.79 an hour
May inventory new equipment using the asset management system.
Acquire working knowledge of computer software, hardware and peripherals in order to support end users.
Other duties and responsibilities as assigned.
Provide coverage for all calls and emails from end users to Information Technology Help Desk during designated hours.
Troubleshoot basic computer software, hardware and peripheral issues.
Log, document, and resolve or refer technical questions and problems.
It Help Desk Jobs
By INGELLICOM At , Guaynabo, 00968, Pr
Knowledge configuring corporate email in Outlook 2010 and iPhone devices.
Knowledge of hardware/Microsoft operating systems through current version including Office 365.
Experience supporting MS Office Suite through current versions.
Skilled providing support of personnel as it relates to the use of equipment and software.
Maintain daily performance of computer systems.
Install, modify, and repair computer hardware and software.
Part-Time It Help Desk Specialist - Remote ($19.00 / Hour)
By Talentify.io At United States
Familiarity with contact center management database
Additional $4.41 per hour towards Health and Wellness Benefits
1+ years of related experience
Experience troubleshooting software and hardware issues
Previous experience with a ticketing system
Background investigation, credit check, eQIP suitability, and skills assessments required
It Help Desk Specialist (Wage)
By The Rector & Visitors of the University of Virginia At , Charlottesville, Va $19.50 an hour
In addition to the above job responsibilities, other duties may be assigned.
Experience: 0-3 Years of r elevant experience
Deploy laptop computers, desktop computers, mobile devices, and peripherals.
Perform system upgrades and new system deployments when needed.
Provide basic application and system training for users.
Assist in the development of standard operating procedures and customer service guidelines. May assist with hardware and software evaluation.
It Specialist (Help Desk)
By USAJOBS At Washington, DC, United States
Provide end-user training and guidance on technology-related topics, ensuring users are equipped with the necessary knowledge to effectively utilize technology resources.
Contribute to the development and maintenance of IT policies, procedures, and knowledge base articles.
Candidates must meet all qualifications prior to the closing date of this announcement.
Provide tier one technical support to end-users via phone, email, or in-person, addressing hardware, software, and network-related issues promptly and professionally.
Install, configure, and maintain computer systems, software, printers, and peripheral devices.
Assist in the deployment and maintenance of network equipment, including switches, routers, and wireless access points.
Associate Help Desk Analyst, Weekend Shift
By Credit Acceptance At , Remote $40,847 - $46,292 a year
Executes incident management for system issues, adhering to established process and SLAs.
Basic knowledge using and troubleshooting Windows 10, Office 365, and Adobe
Basic knowledge using and troubleshooting hardware such as laptops, desktops, and printers
Experience working in a corporate Help Desk or call center environment
Pursuing or achieved at least one certification such as MCP, MTA, HDI-HDA, ITIL Foundations, or CompTIA A+
Basic knowledge using and troubleshooting SharePoint
It Help Desk Specialist (Full-Time / Remote)
By Converge Technology Solutions Corp. At United States
Make or suggest updates to the Knowledge within the Knowledge Management databases
Excellent organizational, time management and follow through skills
Knowledge Management and Training– 10% – 20%
Maintain appropriate level of skills to handle incidents and requests in line with established service levels.
Associate’s Degree or higher in Information Technology / Information Systems OR equivalent technical training / experience
Server or network administration experience and/or training
It Help Desk Jobs
By PROLIM Corporation At Ann Arbor, MI, United States
Daily time management and accurate time reporting.
Good communication skills which will facilitate working with people at remote locations.
Knowledge of System Development Methodology, writing business cases, system requirements, design documentation and test cases is plus
Interface with customer to clarify requirements and problem.
Provide off-hours support as needed, both onsite & remotely.
Basic computer knowledge (understanding the technical word)
It Help Desk Technician
By TotalMed, Inc. At Utah, United States
Experience/Education (MUST be included on resume):
6 months of application and/or hardware experience preferably in a Call Center environment.
Must have competent PC skills, proficiency in MS Office required
Able to work in a flexible 24/7 work environment, preferred
It Help Desk Specialist
By Softworld, a Kelly Company At Fort Lauderdale, FL, United States
Excellent troubleshooting, time, and management skills
Strives to continuously build knowledge and skills.
Knowledge of Microsoft programs (i.e., Word, Excel, Outlook, Access, and PowerPoint)
Knowledge of hardware and software support (RAM, SSD and Printers)
Knowledge of Routers and Switches
Must have excellent verbal and written skill
It Help Desk Analyst (Ft)
By Vallarta Supermarkets At Los Angeles, CA, United States

Title: Help Desk Analyst Classification: Non-Exempt Reports To: Help Desk Manager Pay scale: $24.00 - $27.00 The compensation range provided is in compliance with state specific laws. Factors that may ...

Help Desk Associate Jobs
By Atlas Search At New York City Metropolitan Area, United States
Microsoft Active Directory user and group management.
Contribute to internal IT and end-user knowledge base content.
Microsoft System Center Configuration Manager (SCCM).
Collaborate with all areas of IT to deliver exceptional in-house service and support.
Prioritize both incident and service requests.
Escalate incidents and problems as necessary.
It Help Desk Technician
By Step Up For Students At United States
Good organization, time management, and prioritization.
Working knowledge of Microsoft Server 2016, 2019, and 2022.
Strong knowledge of Microsoft Windows desktop operating systems and Office 365 administration.
Knowledge of cloud platforms preferably Azure.
Experience with hardware repair, preferably Dell systems.
Good knowledge of Azure VDI environments.
It Help Desk (8220) Jobs
By IT Resources At United States
Previous Help Desk experience troubleshooting
Previous experience working in a Tech Support through a corporate phone system
Serve as the first point of contact for customers seeking technical assistance via the phone
Walk the customer through the problem-solving process
Record events and problems and their resolution in logs
Follow-up and update customer status and information
It Help Desk Analyst
By Boudreau Pipeline At California, United States
Provide an excellent overall IT support experience with every interaction with all employees and management
Update O365 licenses, subscriptions, and standard user management as necessary
Experience with desktop administration and remote desktop support
Highly Preferred Skills & Experience
2-4 years of experience in any one or combination of O365, Azure Active Directory, WVD
2-5 years proven experience in PowerShell and/or other scripting or programming languages
It Help Desk Manager
By Covington & Burling LLP At Washington, DC, United States
Demonstrated experience with ITIL-oriented process design for IT Service Management.
Experience with current operating systems and ideally applications and technologies common to a Law firm (e.g., Collaboration solutions, Document Management Solutions).
Stays abreast of industry trends and best practices for service management.
Manages 3rd party support vendors to ensure that agreed service levels are being met.
Actively informs and co-develops the knowledge base (IT / Firm facing) for the Firm’s technology services.
Appropriate technical certification(s) are preferred (e.g., ITIL v4).
It Help Desk Analyst
By EMS Management & Consultants, Inc. At Winston-Salem, NC, United States
Escalate problems and/or concerns to appropriate management in a timely manner.
Support the department with up-to-date knowledge regarding helpdesk activities and current department projects.
Maintain in-depth knowledge of all applications and IT-related processes.
Participate in providing users with additional knowledge through planned classes, lunch/learns, etc.
Resolve user-reported problems that have been escalated by other staff using available tools and following procedures and policies.
Participate in major IT projects as needed, such as new infrastructure deployment.

Are you looking for an exciting opportunity to use your IT skills to help others? We are looking for an IT Help Desk Associate to join our team and provide technical support to our customers. You will be responsible for troubleshooting hardware and software issues, providing customer service, and helping to maintain our IT systems. If you are passionate about technology and helping others, this is the job for you!

Overview The IT Help Desk Associate is responsible for providing technical assistance and support related to computer systems, hardware, or software. They answer queries, diagnose problems, and provide solutions to technical issues. They may also install, modify, and repair computer hardware and software. Detailed Job Description The IT Help Desk Associate is responsible for providing technical assistance and support related to computer systems, hardware, or software. They answer queries, diagnose problems, and provide solutions to technical issues. They may also install, modify, and repair computer hardware and software. They must be able to troubleshoot a variety of computer issues, including hardware, software, and network problems. They must be able to communicate effectively with customers and other IT personnel. Job Skill Requirements
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Ability to troubleshoot technical issues
• Excellent customer service skills
• Ability to work independently and as part of a team
• Ability to communicate effectively
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Previous experience in a help desk or customer service role
• A+ certification or other technical certifications
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices
Job Experience
• Previous experience in a help desk or customer service role
• Experience troubleshooting technical issues
Job Responsibilities
• Respond to customer inquiries via phone, email, or chat
• Diagnose and troubleshoot technical issues
• Provide technical assistance and support
• Install, modify, and repair computer hardware and software
• Follow up with customers to ensure issue has been resolved
• Document technical issues and solutions in a database
• Maintain inventory of all equipment