It Help Desk Specialist

IT Help Desk Specialist

Summary:

The IT Help Desk Specialist will work in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited to, the coordination of phone, in-person and computer support. Thus, the IT Help Desk Specialist provides a heavy degree of interaction with staff which makes it an excellent position for entry level IT professionals. The role requires someone that can adapt to changes in the work environment and is able to manage competing demands.

Responsibilities:

The installation, assembly and configuring of computers, monitors, network devices and peripherals such as printers, scanners, switches, and related hardware.

Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, LAN/WAN network and peripheral equipment problems; makes repairs and corrections where required.

Knowledge, Skills, And Experience:

Entry level IT support

Knowledge of Microsoft programs (i.e., Word, Excel, Outlook, Access, and PowerPoint)

Knowledge of hardware and software support (RAM, SSD and Printers)

Knowledge of VOIP systems.

Knowledge of Routers and Switches

Networking essentials

Skills:

Must be able to handle multiple tasks

Must have excellent verbal and written skill

Excellent troubleshooting, time, and management skills

Follow process and procedures as documented and communicated

Demonstrates attention to detail.

Excellent customer service skills.

Basic Understanding of TCP/IP and DHCP

Basic Understanding of Active Directory

Abilities

Synthesize complex or diverse information; collects and researches data; uses intuition and experience to complement data.

Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.

Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles.

Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Understands business implications of decisions; aligns work with strategic goals.

Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; supports affirmative action and respects diversity.

Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.

Prioritizes and plans work activities; sets goals and objectives; develops realistic action plans.

Ability to respond to common inquiries or complaints from customers.

Strives to continuously build knowledge and skills.

Must Have:

An associate degree in MIS or related field is preferred. Other combinations of education and experience may be considered.

Working knowledge of personal computer operating systems, networking systems and applications software Windows based.

Analytical/problem solving, leadership, organizational, communication, and interpersonal skills.

THIRD PARTY AGENCIES, SUBCONTRACTORS, AND RECRUITERS NEED NOT APPLY. Applicants received from firms will not be considered. Subcontracting is not available for this position.