Help Desk Analyst Associate

Are you looking for a great team environment? Louisiana Farm Bureau is currently seeking a Help Desk Analyst, Associate.

Louisiana Farm Bureau is a great company and an excellent place to work. The Company offers a family-oriented work environment and a rich benefit package including paid time off, company matched 401(k), pension/retirement, medical, dental, vision, group life, accidental death and dismemberment, employee assistant program, a continued education program, tuition reimbursement and an onsite gym.

• Acquire working knowledge of computer software, hardware and peripherals in order to support end users.
• Coordinate with other IT personnel to resolve problems requiring escalation to next level of support. Update end users on status of problem resolution.
• May assist with installation of peripheral equipment where directed.
• Must possess and maintain a valid Driver's License and acceptable driving record.
• Provide coverage for all calls and emails from end users to Information Technology Help Desk during designated hours.
• Other duties and responsibilities as assigned.
• Night call and overtime work may be required.
• Regular and predictable attendance is required.
• Troubleshoot basic computer software, hardware and peripheral issues.
• Log, document, and resolve or refer technical questions and problems.
• May inventory new equipment using the asset management system.

This position requires

1) Frequent standing; using of hands and fingers t handle and manipulate objects and/or operate equipment; bending, crouching, stooping, stretching, and crawling; bending upper torso and reaching up and out with hands and arms; balancing the body while walking, standing, crouching, or stooping to prevent falling.

2) Constant sitting at a desk or table with some walking, standing, bending, stooping, or carrying of light objects; perform continuous operation of a personal computer for four hours or more; perform unaided lifting of objects up to 50 lbs.

3) Occasionally stand statically in one place to perform a function without changing locations; and,

4) Rarely climb stairs and/or ladders.

Experience

• Less than 2 year(s): 0-2 years preferred