It Help Desk Analyst

For over 25 years, Boudreau Pipeline continues to be Southern California’s premier pipeline company that services and installs wet utilities including sewer, water, storm drain systems and fire lines. We specialize in both conventional and highly complex pipeline projects for Southern California's leading commercial, industrial and residential builders, municipalities, utilities and contractors. Thanks to our ENTIRE TEAM, Boudreau Pipeline ranked “Top Work Places” again for it’s 6th year in a row! We are an employee-owned people company with a can-do attitude. We are proud to partner with the Laborers' Union in our continued support of our team, their families and our community. We strive for the best training, the best advancement, and the best culture of Safety, displaying mutual respect to all our clients, vendors and employees. Come join our family --- We dig the future!

We are looking for an IT Helpdesk Analyst to provide day-to-day support to all employees, from initial challenge to resolution. This includes account and device setups to troubleshooting and resolving all technical issues. The ideal candidate will be capable of meeting scripting needs to automate system administration tasks as well as process improvement automation. This position will be working on-site in Corona, CA. Additional duties below.

• Thorough understanding of O365 capabilities, plans, service features
• Ensure accurate and timely resolution of all assigned issues
• Accurately document all work performed through the ticketing system including details and outcomes
• Enhance productivity of IT/Helpdesk procedures by automating processes through scripts and system configuration enhancements
• Demonstrated professionalism and problem-solving skills in resolving staff issues
• Update O365 licenses, subscriptions, and standard user management as necessary
• Create clear and concise documentation for IT procedures as well as end user tutorials via in person training sessions, virtual sessions, knowledgebase articles and/or videos.
• Support installation, configuration, and product support of Microsoft 365 applications/services on various types of hardware including but not limited to Windows, iOS, and Android devices.
• Desire to learn and adopt new technologies
• 2-5 years proven experience in PowerShell and/or other scripting or programming languages
• Provide an excellent overall IT support experience with every interaction with all employees and management
• Thorough understanding of O365 Suite and Azure environment
• Excellent written and verbal communication skills
• 2-4 years of experience in any one or combination of O365, Azure Active Directory, WVD
• Experience with desktop administration and remote desktop support

Highly Preferred Skills & Experience

• Microsoft Intune / Endpoint Manager
• Azure Active Directory / Active Directory
• Experience with Microsoft Windows operating system environment
• Certification
• Microsoft SharePoint
• Azure Functions
• REST API
• Microsoft Graph API
• Microsoft Teams / Teams Phone System
• O365 setup from start to finish
• Microsoft Exchange Online
• Power Platform (Power Automate, Power Apps, Power BI)
• Experience with server and network administration
• Understanding of DNS/DHCP/VLAN
• Network
• OneDrive for Business synchronization application troubleshooting

Pay Range

$25.00 - 29.00/hour based on experience

#HP

Requisition ID: 2023-1087

Street: 463 N Smith Ave

Overview

For over 25 years, Boudreau Pipeline continues to be Southern California’s premier pipeline company that services and installs wet utilities including sewer, water, storm drain systems and fire lines. We specialize in both conventional and highly complex pipeline projects for Southern California's leading commercial, industrial and residential builders, municipalities, utilities and contractors. Thanks to our ENTIRE TEAM, Boudreau Pipeline ranked “Top Work Places” again for it’s 6th year in a row! We are an employee-owned people company with a can-do attitude. We are proud to partner with the Laborers' Union in our continued support of our team, their families and our community. We strive for the best training, the best advancement, and the best culture of Safety, displaying mutual respect to all our clients, vendors and employees. Come join our family --- We dig the future!

We are looking for an IT Helpdesk Analyst to provide day-to-day support to all employees, from initial challenge to resolution. This includes account and device setups to troubleshooting and resolving all technical issues. The ideal candidate will be capable of meeting scripting needs to automate system administration tasks as well as process improvement automation. This position will be working on-site in Corona, CA. Additional duties below.

Qualifications

• Excellent written and verbal communication skills
• 2-5 years proven experience in PowerShell and/or other scripting or programming languages
• Thorough understanding of O365 Suite and Azure environment
• Experience with desktop administration and remote desktop support
• 2-4 years of experience in any one or combination of O365, Azure Active Directory, WVD
• Desire to learn and adopt new technologies
• Demonstrated professionalism and problem-solving skills in resolving staff issues
• Thorough understanding of O365 capabilities, plans, service features

Pay Range

$25.00 - 29.00/hour based on experience

#HP